Dallas Tire Shops

"After research, I called this store and they courteously reviewed tire options. I settled on a Yokahama tire and made an appointment to come in to have them installed. He said he would order them in my size and pick them up prior to my appointment. Prior to coming I asked if they would prorate my current Tires which they had in stock and size. They ...more said they would. I came 5 mins early for my scheduled appt and customers were lined up out the door waiting for a service rep. My service rep told me to wait at the end of the line as I waited 30 mins past my appt time to see a rep. When I got to the front of the line I was put with another rep who was harried and put out. I explained that had an appt and some tires waiting for me. He noted they had not been picked up and sold me on another type of tires (more expensive). I walked him out and showed him my existing tires to prorate and he noted he would not do it (as they had about 50% wear). I calmly asked him to speak to his partner who agreed to do so. His partner admitted he told me this and they prorated 25 dollars per tire as a token of my inconvenience. Over the phone they noted it would likely be about 50% of tire (about 400 dollars). I waited for the new tires and when the car came out, the new tires were filthy with grease stains and on the wheel well. I asked if they clean them off as they were new tires. The salesman told me they do not. I got a delux carwash after wards with wheel trim on a previously clean car. Needless to say, not a good experience... I had an appointment (not honored) as I waited in line. The saleman I spoke to did not honor his statement to prorate, did not arrange for the tire I ordered. The tires placed were dirty. Wait was too long for someone with an appointment."

"It went terrible. They were supposed to align and balance my tires. When I picked up the car a few days, later I noticed that it was veering to the right. I took it back to the shop and they said that they had done the job right, that my problem was that the tires were too old. I asked for proof that the tires were aligned(computer printout)and they ...more claimed that their printer was broken. I took the car to a tire dealership and they tested the alignment. Sure enough, the axles were way off. I asked the

to reimburse me and they denied. Long story short, I had to have the credit card company stop payment to RBA. They disputed it, we went back and forth three times, they even came to my house to harass me. Eventually I got credited by my card, but I don't know if

ever got paid. Worst car service I've ever had."