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Dallas Appliance Repair Articles
Appliance Repair reviews in Dallas
I started researching this.
I called the authorized distributor of parts and learned I could purchase the parts directly; compressor for $299, Evaporator for $137.50, dryer for $27.50. So, $500 in parts and $1500 in other + labor is insane for a 90 minute repair!
However, I did call some other experienced repair people and $2,000 was appropriate from one vendor and the others were in the $1200 range. Also, I was told that I had no holes in my evaporator and that was a lie - probably is told to others to accelerate the adoption of the repair. But, there was a leak somewhere so the holes or leak is much smaller than the eye can see.
Since I had previously approved the repair I kept my word and went forward with them repairing the refrig. I also wish to compliment the company as the technician was very competent, well experienced, and very accommodating. I am satisfied/pleased with the repair.
The technician from A+ did not uninstall the dryer. This was at my request: I was worried about the gas line remaining uncapped. I until the defective dryer was returned). Probably for this reason, he had no gas cap handy, and I couldn’t wait for him to go to the store and buy one. I had to go to work.
The $80 I paid, in cash, was for future installation work that A+ did not do. Since Lowe's ultimately offered me free installation, it was just much simpler to let Lowe’s do the disconnection and installation all at once. I understand that the A+ tech did make a trip out here, at which time I paid him the entire fee. Had I requested that the work be done, he would have made a second trip here, at which time he would have disconnected the defective dryer and installed a new one.
My request for a partial refund was based on the fact that the tech traveled here, but also received a payment for future work that the company did not perform. Since A+ already had the cash, and since I had myself called off the installation, I didn't have very high hopes for even a partial refund.
“Unfortunately, we cannot refund any of the money. We still had to pay the tech’s time and mileage for going out there. If we were a much larger company, then it would most likely not be an issue as we always try our best to be fair and ethical.”
I think that this is an honest, straightforward assessment, and I think that A+ is likely a very good company to do business with, generally. However, I think that the decision not to offer at least a partial refund was wrong. Large companies do not, and should not, have a monopoly on doing what is fair. Also, I am left with the strong impression that I would have been in better shape if I had paid with a credit card.
Everything went very well and I will certainly call
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