arrived promptly at 7:20 am for my 7:30 appointment. He was very professional. He assessed my range & discovered that my gas was not working but the range was fine. He then provided me with knowledge on preventive maintenance ...more for my range since this is my first experience with a gas appliance. he didn't recommend any unneeded repairs, etc.
I called Atmos while he was here & my gas was indeed off because they had replaced my meter earlier this month & had neglected to inform me of this. When they change the meters, they turn off the gas. Since I don't use the range often, I didn't realize it for several weeks.
I will definitely use them again for my appliance needs!
Rated Review by Laurie M.
on Monday 7-14-14 and they could come out that day. We had to reschedule for Tuesday due to work.
was at our home right on time and quickly got our 20 yr old washing machine diagnosed what was ...more broken. He had the part in his truck and replaced the coupler. He was in and out of our home in 30 minutes. Professional and he knows what he is doing. Did not leave a mess and gave me a recommendation for having my
vent cleaned. Very pleased.
Do Your Research— Join to read ratings and reviews from real customers.
The switch from mechanical parts to a computerized control board means modern large appliances do more than their dinosaur counterparts, but repairs cost more.
Angie's List In The Press
Dallas Appliance Repair Experts Reviews
"I asked A+ for a partial refund due to the following situation:
The technician from A+ did not uninstall the dryer. This was at my request: I was worried about the gas line remaining uncapped. I
’t think that the technician had been informed that I had no new dryer in waiting (Lowe’s would not credit my account ...more until the defective dryer was returned). Probably for this reason, he had no gas cap handy, and I couldn’t wait for him to go to the store and buy one. I had to go to work.
The $80 I paid, in cash, was for future installation work that A+ did not do. Since Lowe's ultimately offered me free installation, it was just much simpler to let Lowe’s do the disconnection and installation all at once. I understand that the A+ tech did make a trip out here, at which time I paid him the entire fee. Had I requested that the work be done, he would have made a second trip here, at which time he would have disconnected the defective dryer and installed a new one.
My request for a partial refund was based on the fact that the tech traveled here, but also received a payment for future work that the company did not perform. Since A+ already had the cash, and since I had myself called off the installation, I didn't have very high hopes for even a partial refund.
“Unfortunately, we cannot refund any of the money. We still had to pay the tech’s time and mileage for going out there. If we were a much larger company, then it would most likely not be an issue as we always try our best to be fair and ethical.”
I think that this is an honest, straightforward assessment, and I think that A+ is likely a very good company to do business with, generally. However, I think that the decision not to offer at least a partial refund was wrong. Large companies do not, and should not, have a monopoly on doing what is fair. Also, I am left with the strong impression that I would have been in better shape if I had paid with a credit card.
"I called K & M and I was on a very tight time schedule, but they were able to give me a narrow window (1 hour) of time that worked for me the very next day.
arrived within the scheduled time and in approximately 20 minutes had diagnosed the problem and given me an estimate to have the condenser fan motor replaced the next ...more day. The next day,
arrived during the scheduled time and replaced the fan motor. The final bill was even a bit less than the estimate because
found that we didn't need further cleaning of the inside parts of the refrigerator as he had thought the day before. K & M's service was prompt, polite, timely and the repair was successful! I would not hesitate to call them again or refer them to my friends. "
services and got an appointment set up quickly. I was informed of the $100.00 service charge up front and told I would receive an email the day before the appointment letting me know the time frame. I got the email with my 3 hour window and I also received an automated message that let me know that the technician had ...more finished his previous job and was on his way, which was a great feature.
, the technician, arrived well within the time frame and came in and got to work. He was able to get me a quote right then and get the oven timer replaced and set up in short order.
Everything went very well and I will certainly call
"My 9 year old side by side refrigerator was dripping water. I bought an Angie's List repair coupon for
and was delighted with the results. After some back and forth about scheduling,
was called prior to the time and was actually early for the appointment. He explained what the problem was (a stopped ...more up defrost drain), answered my questions and fixed the issue. He was professional and took care to explain to me about the do's and
'ts of restocking the freezer and ice maker. I would definitely call him again if I need appliance services. "
"There was a switch malfunction that required a new one. He quickly replaced it and tested the complete cycle to ensure all was working. The breakout of the charge is; Trip Fee $60 (not applied to service work), Switch $34, Labor to check the switch $50. He is extremely professional and courteous which is a rarity in appliance repair.
Bad appearance, testy attitude, bad personal hygiene.
Here for 10 minutes, offered no solutions other than buy another one. Charged $35.00. I thought it might be
to offer me some discount ($ 5 -10) on service call since it was so short and offered no suggestions or solution ...more of repair.
Did not motivate me to become repeat customer. Heard since then of very similar experience with neighbor in similar situation although she was given discount on first service call but also with no resolution other than here's my refrigerator magnet.
"I called them at 8:00 am on a Saturday. The repairman was at my house by 9:00 am and finished before 10:00 am. He knew what was wrong right away, walked me through the problem while showing me what was wrong, gave me the price of the part and service, and asked for my approval before continuing. He was respectful and professional and I will be using ...more
"Complicated job, awkward installation, required special modification kit, provider knew exactly what to do and did it. If you are not a morning person however, be warned he might call you at 7am to confirm an appointment. Other than that, I strongly recommend this provider.