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Columbus Roofing Articles
Roofing reviews in Columbus
Issue 1: On the day of the service, I received a call that they needed to reschedule. What I was told was that because of the rain and storms from the previous week, they had a backlog of work they needed to get to, since they couldn't complete this work while it was raining. I understand that things come up, but they would have known this well in advance. Instead, they contacted me a few hours before my service/review was scheduled. This shows very little consideration since I had to take off work to be home for this service. When I told the lady this, I received a pathetic apology.
Issue 2: The service was rescheduled for the following Monday. On Monday morning I received another call that they needed to reschedule again. The lady on the phone explained that the individual on their team had needed a surgery that weekend and they would not be available to come out and review my issue. Medical emergencies happen, but again, I was give no notice of this, when they clearly knew this resource was not going to be able to assist me. Given their previous cancellation, one would think that an organization with any sort of customer service would send another resource out to review my leak. I seriously doubt they have one person on their team.
I can understand that unplanned things come up, and it's hard to make everyone happy, but for two incidents to happen within a week, and little effort was done to make the situation better, I have no problem giving this provider a bad review. Maybe next time they will think about their prospects and how their schedules are impacted by their lack of customer service. I will never reach out to this provider again.
We agreed to order a new door. They talked us into a cheaper door than what we first wanted, which may or may not have been a good idea. We were told the project would take a day or two to complete; the new door was finally fully installed about three months later. There were delays from the manufacturer, incorrect orders by Pantheon,
I would not recommend
Skylar met with my husband on 6/27/14 and did an initial review the two and a half car garage roof. He was told about the locations of the leaks at that time. He said this would be an easy job for the guys and they worked out a contract with discounts. My first concern was when I saw the 'contract'. All that it should was the material, quantity, and unit footage. There were not material costs or labor.
All went well when the crew showed up until they 'found' the part of the existing wood needed replacing. They hadn't included an estimate of wood replacement or installation, but we figured how much can four long 1" x 12" x 16' boards cost? The rest of the work continued on the other side of the roof, but work for the one section had to stop for about an hour until one of the guys came back with the needed planks. During that day, the crew started rushing because it looked like inclement weather. When they finally finished, the sun came back out. They were good about the clean up and haul away of the old materials.
A couple of days , Skylar came back and presented my husband with a new adjusted contract that added on an additional $240. There were no copies of receipts provided or a breakdown of the cost of the material or labor on this one either. There was not enough material or labor used to add an additional $240.00. My husband questioned how much the wood and additional labor ended up costing and Skylar couldn't (or wouldn't) tell him how it came to be $240.00.
This is not the experience I would have expected from an Angie's List provider!
This was only the garage roof we had done, but next year we're looking to have the main house roof replaced, but after this, we will contact other roofing companies for estimates and much more detailed contracts.
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Grove City, OH
Grove City, OH
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