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Pool Cleaning reviews in Columbus
On the flip side, the worker who was contracted to perform the job was extremely thorough, professional and did a great job.
I called Nautilus and one other pool company in March of 2014 to get information about replacing the vinyl liner in our 18' x 36' in-ground pool. I spoke to on the first call. He spent 20 minutes answering my questions in-depth and even offering information about questions I didn't know I had.
Just the fact that Nautilus was willing to come to my house to make the estimate was evidence to us that the company provides personal service. Liner prices were reasonable. The other pool company's estimate included a charge for trucking in water rather than filling the pool from the tap but Nautilus said that they feel that's an unnecessary expense for the homeowner. We accepted the estimate and set a date for the installation.
They came back a few days later and did the liner install once the ground water had receded. Installation was completed in a few hours. The next day he came back and removed the vacuum and hauled away the old liner. Fired up the pump and heater- fixed an issue with the pump motor not working right. The light bulb was burned out in the deep-end light so he set a time to come back to replace that. He has made himself available to us to answer our questions after the installation and provided practical information about water chemical levels. He didn't give me a hard time about buying chemicals at discount stores rather than through his store like every other pool company I've worked with. Basically, he respected us as customers and at no point in this process did I ever feel that my inexperience and ignorance of how the pool works was something Nautilus took advantage of. That is a first for us in the years we've been using different pool services Will definitely use Nautilus for future pool needs. If I could give this an A+++ rating I would.
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Grove City, OH
West Jefferson, OH
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