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My biggest gripe is the terrible job of scheduling. My move had been scheduled for weeks, but somehow that didn't get coordinated properly so my stuff just sat around in a hot warehouse. I incurred a lot of expenses while waiting.
In addition to this move, I also sent some family heirloom antiques to Chicago (an additional $1200 move). It's only 400 miles away, but that move took 8 days.
The person at Bell who does the scheduling is also a gruff and rude person. I had told my sales rep that I intended to put the move on my credit card when it was delivered. The driver was looking for a cashier's check and I told him that my arrangement with Bell's M & S was to pay by credit card. When we called them in Columbus, it was as if I was putting THEM out by using a credit card. Really? I sat around waiting for two solid weeks for my stuff and you can't be nice to me?
If you are moving within Ohio, Bell's may be a very good moving company. But I wouldn't entrust them with a cross-country move.
I got a call shortly before the move to confirm, which was reassuring, since I feel as though most companies make you call them. They arrived right on schedule. They came in to do a quick assessment, and then they started loading. They were careful and fast. I wasn't worried about them mishandling anything. The guys were professional and friendly. I felt very at ease the whole time. When we got to the second location, they unloaded everything very quickly and they were on their way. Easiest move I've ever had.
I would highly recommend this company to anyone. At various times in my life I've moved every six months so I know roughly what to expect. These movers will exceed your expectations. I only wish I knew sooner that there were polite, clean and clean cut, professional young movers like Leaders trained and hired for me.
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North Hollywood, CA
Mount Vernon, OH