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Columbus Lawn Mower Repair Shops Reviews
I was contacted by the shop on a Thursday morning a couple of weeks later and informed about the part. I did not think it was a big deal, nor did i find the $90 additional price particularly objectionable, but I was informed that they could not accept a payment via credit card over the phone (or presumably, via PayPal). So I had to make an ATM withdrawal and deliver the cash to them, which I did, in the middle of the day.
They called me to inform me when the item could be delivered to me and they arrived on schedule. The item was delivered by the technician who performed the repair, and he demonstrated the functionality and collected the additional charges for labor and delivery.
All in all, I was satisfied with the service and staff. The pricing of the labor and parts seemed a bit high, but not excessive. Having to make a trip to deliver cash was a bit annoying and not particularly productive.
About six weeks later I called to complain that they hadn't called me to schedule a pick up, a third person who answered the phone apologized, and I scheduled a pick up. They picked up the gear within the two hour time period they committed to, and when the work was done they dropped off the gear. They took charge of the loading and unloading of their truck, so I didn't have to lift anything.
The winter has been so mild that I haven't started up the snow blower yet, and the same is true for the lawn mower. So I can't comment on the quality of the work yet, but I'm optimistic.
They do what they say they will do, but they do it their way, and on their schedule."
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