Columbus Internet Services

in Columbus, OH

Internet Service Reviews in Columbus

F

Rating
I've been satisfied with the tv and internet service but after almost 2 weeks I still cannot receive calls at my telephone number. After a week I called the installer and left a message. His message indicated that he would call back within 24 hours. I did not receive a call back. I then contacted the AT&T customer service number. I explained the problem with the phone number and was told that I would be transferred to the "right department." I was disconnected. Next I tried the live chat customer service option. After answering some questions and explaining the problem, I was told that someone from
would call me within 5-10 minutes. I received no return call. I tried the direct
customer service number and was told that the original order did not contain an instruction to port over an existing phone number, even though I specifically asked that question when placing the order, and that I would have to talk to the sales department directly about that issue. I told the help line person that I needed to leave and he said that he would have the sales department call me. I still have not received a return call from anyone at AT&T. This is without a doubt the worst customer service experience I have ever encountered. I will persist on calling them whenever I have time but after this experience I would caution anyone about doing business with AT&T. My experience has been incredibly unsatisfactory.
- GREG D.
A

Rating
I spoke with
and he was very helpful in actually lowering our bill while upping our internet speed. He even suggested that we might buy our own modem to save on equipment rental fees. I still haven't decided if that is what we are going to do, but I appreciated the suggestion. We were going to switch companies, but due to
's helpfulness we are staying with
.
- Judith B.

Internet Service reviews in Columbus

B

Rating
It took a long time waiting on the phone to talk to a customer service rep. We had trouble finding a number online. First talked to tech person, then transferred to billing, then to customer service. Everyone was polite and professional.
- Pat C.
F

Rating
It didn't go well. They were lousy at getting someone on the phone to talk with. The independent contractor for Timewarner haphazardly stapled cable lines wherever was convenient for him with no regard to the appearance of my property. Timewarner took several weeks to come back out and bury the cable line they installed so a long orange cable line ran through my yard and into my neighbor's. It appeared as though I was stealing electricity from my neighbor with an extension cord.
- David P.
A

Rating
I called
Columbus Internet Service Providers Provider Name Locked
and Internet to complain about a billing error and they were very friendly and helpful in resolving it for me. Very professional service!
- Andrew G.
N

Rating
mately owed them for the following two months, switched to AT&T, notified them to discontinue my service. (I told them to shove it up their a**.) They then attempted to charge me for the month after I stopped my service (and disconnected the cable), and came to my place and tried to steal my equipment. They claim I owe them the modem which was part of my initial hook-up agreement with Insight/rr, and claimed I owed them $190. $65 for a service period starting more than a week after I'd switched companies, and $125 for a used modem, which is worth $50 new, and belongs to me in any event. They turned it over to a collection agency and made an all out effort to damage my credit rating. I never did a thing to these people, these actions were entirely unprovoked. The collection agency (in
Columbus Internet Service Providers Provider Name Locked
Paso TEX) found 100% in my favor, of course.



Columbus Internet Service Providers Provider Name Locked
has the ethics of a sewer rat, and I hope I don't get in trouble with the ASPCA for denigrating good rodents. Also they just got done paying several top executives bonuses in the $20-30 million range (as part of the Comcast merger), while they try to cheat their customers out of $15 and $20 every
Columbus Internet Service Providers Provider Name Locked
they get. THIS COMPANY IS PURE EVIL.

- Bill H.
B

Rating
We moved to a new location and transferred service to our new home. I already wasn't happy with
Columbus Internet Service Providers Provider Name Locked
's price so when I called to disconnect I asked for a discount. Not only did we not get a discount but was also charged a transfer fee. I stated that I would switch to another company and the employee in the retention department told me why I would like their competitors. I really get annoyed when companies waste my time talking bad about other companies. I didn't have time to switch while we were moving but ended up switching providers in April. I like WOW better.
- Scott R.
B

Rating
I've had mixed customer service experiences with this provider. Last year my internet went out and I called to fix / troubleshoot it. After they told me they were unable to fix the issue and wouldn't be able to send someone out that day or the next, they tried to sell me upgraded services to improve the internet's performance. at the time my internet was not working at all and having an additional 10g would not have helped to improve performance. A couple months ago I received notice that they were doubling my internet bill. I spoke with a customer service representative who was very helpful and was able to bring my bill down comparable to what I was currently paying.
- Jennifer G.
C

Rating
The phone reps at
Columbus Internet Service Providers Provider Name Locked
are very nice and professional however because of the issues stated above we are in the process of checking on getting a dish service for our cable
- marraie C.
A

Rating
Everything went well. The installer was there on time, right as scheduled. Installed in under an hour and everything worked great! Courteous man and the quality of service is great.
- Alex B.
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All Internet Service Providers in Columbus, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 - webpopular.net

2150 W Northwest Hwy
Grapevine, TX

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

AAAHome services

7428 Mexico Rd
Saint Peters / Brentwood, MO

Acclaim PC Services

4621 Poth Rd
Columbus, OH

Adam Infinitum

4140 Tuller Rd.
Dublin, OH

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Almighty Web Designs

301 Yamato Road
Boca Raton, FL

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

AT&T

1593 N High St
Columbus, OH

AT&T

2720 Airport Dr
Columbus, OH

Aws Web Design

po box 3164
Cocoa, FL

Basic ISP

Po Box 511
Mount Vernon, OH

Bay Geeks

3535 Prescott St N
Saint Petersburg, FL

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

BREAKPOINT INTERACTIVE LLC

468 CITY PARK AVE
Columbus, OH

Business Class Solutions

6641 Conch Ct
Boynton Beach, FL

Cable Columbus

Columbus, OH

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