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Columbus Internet Service Providers Reviews

D
"Their cable and internet service was OK, but we finally got tired of their consistent 8-10% annual price increases. Cancelling their service is a challenge -- they route you to their "customer retention department" where they threw all sorts of offers at me to get me to stay. My mind was already made up to switch to another provider, but had they given me their "please stay" prices earlier I would have stayed with them. Nearly 30 minutes on the phone with them trying to get them to cancel my service. When I asked them to come pick up their cable box and internet modem, they said they'd charge $30 for a technician to come pick up THEIR equipment! Or I could take it myself to their Customer Service Center near downtown. It's ironic that their headquarters and customer service center are built on a former garbage dump!
By the way, I'm very happy with my new cable/internet provider -- "Wow", they're good!

"
C
"I have had U verse internet service for couple years. Last month I contacted customer service them to add TV to the plan. I was quoted a price of $79/month for TV and internet bundle by the agent and installation was scheduled on
Columbus Internet Service Providers Provider Name Locked
11th. However, when the I checked the order on the website, the price had increased to $110/month plus one time charge of $49 for installation. I called customer service again on
Columbus Internet Service Providers Provider Name Locked
5th and agent quoted a different price again. I got fed up and cancelled the order and kept only internet service for time being. Over all experience of dealing with AT&T customer service was not pleasant.
"
D
"The techs came out and installed new cables inside and outside. They left pieces of wire in the basement and pulled down some insulation to put the cables in and didn't put the insulation back leaving a mess. I feel like they just wanted to get done and go on to the next customer.

TW is one of those companies that seems to care only about making money and is not concerned with customer service. They constantly keep raising their price for their service charges and trying to call them turns into a nightmare of monumental proportions'

.


"
C
"When we started with
Columbus Internet Service Providers Provider Name Locked
they were the only game in town. We got basic cable and internet and the price was $51/month. Each year they tack on another $5 or $10 without providing any improvements in service or speed. Finally last winter when the price went to the mid $90s a month I called to ask why and was told they'd been improving service, offering more channels, digital and HD. I explained I didn't need that and wasn't getting it. They offered to upgrade my speed to 15MB for an additional $10. I threatened to leave and they offered the increased speed for free for 6 months. I lost track of time and the 6 months has ended. I'm now getting for over $100 what I can get from other providers for $70. For what TW is demanding I could get 30MB internet and 300 channels elsewhere (not that I really care about the TV, which is why we have basic TV). So, I'll call them tomorrow to give them another
Columbus Internet Service Providers Provider Name Locked
to match a competitor for similar service at a similar price.
"
F
"Our Internet has been spotty for several weeks. We contacted
Columbus Internet Service Providers Provider Name Locked
(TW) who sent out a technician at 6 pm last Monday that was extremely unprofessional. Our issues: 1) The cable technicinas must get off at 7 pm because our problem was not fixed and he could not leave fast enough. 2) I requested detail in writing about what needs done to correct our problem and he said he left his number. After he left I learned that he did not leave his number with another family member as promised. 3) He blamed every one who had been here previously and worked on our home. We learned all about TW call segmentation and how the tier one calls go to new representatives who don't know what they are doing. Our account records are supposedly wrong and our house needs totally recabled. 4) I callled customer service the next day and all supervisors were too busy to talk to me. I left my name and number and have yet to hear back. 5) They supposedly fixed a cable running into the house and when doing so, stapled the new wire to the old, rather than replacing the old with the new. The side of my house now looks like a jumbled spaghetti bowl of wires. And, how can the next cable tech follow? We still do not have Internet service. "
D
"I recently moved from Champaign IL, to Columbus OH. While in Champaign I tried to get my broadband internet provider (Comcast) to transfer my account to Ohio, and they said that the only provider was
Columbus Internet Service Providers Provider Name Locked
- this was already a sign that
Columbus Internet Service Providers Provider Name Locked
is a monopoly. When I called to set up the account, (after successfully doing the same for the water, electric, and gas companies), they said they couldn't do it until the current home owners moved. So I had a week after I bought my house where I couldn't have internet. When I was able to call them to set up installation, the call center in India tried to sell me a home security system, tv cable, an insurance policy, and a service called "My Tech Help". I repeated over and over that I did not want anything except internet. This went on for ten minutes. Finally the woman said that the "My Tech Help" is an automatic charge of $9.99 that goes away after two weeks unless you confirm that you want it. I said I didn't want it at all, under any circumstances. She said fine. The charge showed up on my credit card a month later. I called up
Columbus Internet Service Providers Provider Name Locked
and they said they didn't know what I was talking about, that they had never heard of it. I checked my spam folder in my email account and found an email from "My Tech Help" that thankfully had a telephone number. After 15 minutes on hold, I was able to talk to someone who tried to explain all the imaginary benefits that "My Tech Help" could give me, then put me on hold three separate times before agreeing to cancel my "subscription". I did not get a refund.
"
B
"I have been using their services since February 2012, which include internet, cable, and phone locally. Their service is pretty fast. I haven’t had any problem with them yet, but it was a long procedure to get the installation. I will continue to use their services again in the future if I need to."
A
"I like that I can call in my payment every month. The price is very reasonable. I have the complete bundle with them. I have the DVR boxes, boosted internet and a home phone. I have been happy with the service."
A
"They take their time and explain things to you if you have a problem and if can't figure it out, they will come out the next day to help. I also appreciate that they don't talk down to you. Their prices are very good as well."
A
"After moving our electrical service, we had to have our cable service re-grounded. After the re-grounding, a series of outages came on gradually -- a snowy TV picture, interrupted cable, intermittent internet reception, etc. but never a complete outage until several weeks after the original re-grounding. Like calling the doctor to treat symptoms, we placed multiple service calls to
Columbus Internet Service Providers Provider Name Locked
over several weeks to deal with the individual problems. Every time but one, they were polite, helpful, and willing to spend time with us to discuss the issues. (The exception was the operator who said we wouldn't have a problem if we just bought their digital serivce.) One operator even put in an emergency call to replace a part at the transformer, which resulted in a temporary improvement -- but the problem came back. Finally an operator spent nearly an hour on the phone with me, going over every connection in the house to try to diagnose the whole "disease.' It was the start of a long holiday weekend, but he put in a service order for the first available time and suggested that we log the problems in the the intervening 3 days. When the serviceman arrived this morning, he looked at our log and the recorded reports, and he could tell immediately that water was making contact with the line somewhere. When he couldn't find the precise place, he stripped out the entire system and totally replaced everything from the pole up. When you're not buying premium service, just the low-end product which best fits your needs, you expect to get kicked around and neglected. That has NOT been my experience at all with
Columbus Internet Service Providers Provider Name Locked
(with that single exception). They were always on time, always concerned, always polite and efficient. This is why offers from other cable/internet companies haven't interested us. Delivering the same quality service to even the smallest customers makes a big impact.
"

All Internet Service Providers in Columbus, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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1 - webpopular.net

2150 W Northwest Hwy
Grapevine, TX

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

AAA Heating and Cooling Inc

7428 Mexico Rd
Saint Peters / Brentwood, MO

Acclaim PC Services

4621 Poth Rd
Columbus, OH

Adam Infinitum

4140 Tuller Rd.
Dublin, OH

Alexander Technical Resources

Corporate Location
Atlanta, GA

Almighty Web Designs

301 Yamato Road
Boca Raton, FL

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

AT&T

1593 N High St
Columbus, OH

AT&T

2720 Airport Dr
Columbus, OH

Aws Web Design

po box 3164
Cocoa, FL

Basic ISP

Po Box 511
Mount Vernon, OH

Bay Geeks

3535 Prescott St N
Saint Petersburg, FL

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

BREAKPOINT INTERACTIVE LLC

468 CITY PARK AVE
Columbus, OH

Business Class Solutions

6641 Conch Ct
Boynton Beach, FL

Cable Columbus

Columbus, OH