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Columbus Hvac Articles
Hvac reviews in Columbus
My Wife and I live in Grandview Heights, OH.
are from Columbus,
OK - so the initial visit is $130 (or it was at the time). This included the first 30 minutes of the technician's time. I was able to schedule a visit for the same week, and the tech was prompt and timely.
Very quickly, my Wife was told that our problem was a faulty thermostat. Huge bummer.... this would have been a
Here is where things start to become frustrating.
The technician offered to replace our thermostat, which he had on the truck. He instructed my Wife that the cost would be $170, to which she agreed. The tech installed the new Thermostat - a
The technician was on-site for 45 minutes in total.
My Wife was then given a bill for $400+. This was the cost of the initial visit ($130), his additional 15 minutes of time, and the $170 Thermostat. This was a huge surprise. My wife was under the impression the entire bill would be $170... this number seemed right 'on the fly'... $130 for the initial visit, and a thermostat that sells for $50 at Home Depot.
I called customer service that evening. Again, friendly on the phone. I could not understand how we just paid $170 for a very
Well - here we are 12 months later... and my Thermostat isn't working again. Exact same problem.
Not the case.
So - while
So - what do I do? I don't have much incentive to have
Such a sad story, considering how involved in the community this family is. My Wife and I grew up going to school and playing sports with this family.
The second day, a single guy came out to replace the water heater and finish hooking up the furnace, humidifier, and thermostat, (though the furnace won't be 'started' and final adjustments made until September). This guy's work was sloppy in a lot ways. The vent pipe isn't seated completely on the water heater because to do so would run the vent pipe within an inch too of the furnace's gas shutoff valve ( if they'd used a 4" elbow downstream of the transition instead of a 3" elbow upstream, the pipe wouldn't had to be 6" from the wall). The vertical pipe for the furnace air intake isn't plumb (and he spilled PVC solvent on the furnace cover plate, leaving a purple stain). Where the flue liner comes though the chimney wall hasn't been sealed. The humidifier wasn't installed level, which is important for proper operation of the device. This guy couldn't even get the new thermostat on wall level. Overall, it looks more like a self install by a homeowner than a professional installation. It makes me wonder about the quality of the soldering pipes where he hooked up the tank.
The next day, I called
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