Columbus Lumber Stores

"On 14, 2008, we went to the store to purchase a new one. There was one that would fit our needs for the price of $239.79 including tax. We had gift cards. I am 79 years old, well-educated, and have managed responsibilities of major proportions. In other words, I would not presume, ...more but rather be assured. I went to the service desk and ask the woman there if I could pay for the dehumidifier with our

credit card and then pay for it with our gift cards. We took the dehumidifier home and it worked fine. When the

bill arrived, I went to the store to pay it. There a polite, young lady said that they do not accept gift cards for payment. Perplexed, I explained that I was told at the very same desk that I could buy the dehumidifier and then bring in my

bill and pay with gift cards. She called the manager. He spoke to me as if he was a

and I was a buck private. When I talked to

, their position was that it is store policy to not accept gift cards for payment, and someone would get back to me in about a week. In my view, an employee behind the service desk wearing

identification tells me that I can return and pay my

bill with gift cards, it's

telling me that. We are stuck with $200 of gift cards. Please help!"

"The sales staff is very helpful, but the service department to return old items is horrible, they are not friendly and will not take back the products without fees. I would not use them again."

"We chose them because the price was so good. They upgraded the model and didn't have the model we were planning to buy, so we got the new one at the old price! The installers did a great job! He had to do some work on our cabinets to get it to fit and that was great!"

"The staff at is always friendly, helpful and knowledgeable. You never spend long wandering in of something before someone offers assistance. They exemplify the benefits of a "hometown" hardware store."

"So - I'm a do-it-yourself. I moved into my new house, and wanted a micro-hood combo dealie, and went out to and bought myself one, thinking "I can install that!" The first sign of trouble came when I opened the box, and there was a big sign stating it was a job that required two people to accomplish. After reading the book of ...more instructions and seeing what all was involved in the installation, I smartly decided to get myself to

(with my receipt in hand) and have them install it. Setting it up was easy, and they were out within a week. The guys (yes TWO) were very courteous and worked cleanly. They had the micro-hood installed in about an hour and were on their

way. The good part about them installing it, is they guarantee their work --- unlike me doing it myself, where there just are no guarantees! It was much more expensive than me conning a friend with pizza to help me, but I figure it was ultimately cheaper than me dropping it onto my

's ceramic surface."

"I needed a small vinyl piece with carpeting, and they had to charge a minimum for vinyl. I didn't need that much, so that was the deal breaker. When the person called back with the quote, they were very vague with specifics, but I had already made up my mind to go with someone else."

"2 days after I'd purchased the fan and asked them to send someone out to install it, they still hadn't sent anyone out or called. I called them, and they were supposed to set up the appointment. I purchased the fan on 6/6, and the installation tech didn't show up until 6/25. At the store the price for installation said $168. When the electrician showed ...more up, he said it would be $400. I told him no thanks, and he went back to his truck. I asked the

for the money I'd paid for the installation back, since it hadn't been installed, but I had to take the fan in to the store to prove that it had not been installed. I ended up returning the fan. They couldn't take the installation off and let me keep the fan."

"Horrible! It was a long fight that we were never satisfied with. The posts lacked concrete and immediately began to fall, it was uneven, they shot nails through our siding and brick, it was unsafe with a lot of exposed nail points! The men did not speak English and I was ignored by corporate!"