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The fact that he came out to our house and ended up talking us into doing the job in a way that didn't require us to use his services speaks very well of his integrity.
Great attitude as well.
We will not forget his response, and we are finding ourselves trying to figure out where else we might be able to use his skills.
All information about the job (including materials cost and adjustments requested by myself as the homeowner to the insurance specs to repair the damage) was provided to them in advance of the work. I entered into the contract with Deluxe believing that they would do the work as promised and within the insurance budget as promised.
The first red flag which I unfortunately ignored is that they never delivered on a requested project plan that had all the figures plugged in. I trusted their assurance that they would do the work as we had agreed upon and signed off on. (Ironically and tellingly, no estimate was ever given to me for any dollar amount beyond the insurance funds that the project would require.)
During the early stages of the project when I raised concerns about the time that the work was taking due to the slowness of their workers, they stated that there wouldn't be additional charges for the work. They at some point changed in their minds.
Attempts were made to pull the contract out of breach but Deluxe refused to provide a written, legally binding statement that they would complete the work as agreed upon and for the amount provided for the work by the insurance company. Their representative - Dick Lelux (who also does business as
The work done was painfuly and inexplicably slow with uneven levels of workers there in a day. Sometimes Deluxe would send a crew of two, other times one person would show, others Deluxe crew members needing to fill hours between jobs would come and hang out and do very little work. A day was sometimes 6 hours, sometimes 7, sometimes 5 - but never a "full" day.
550 square feet of hardwood floor (which a crew of 2 could do in 2 - 3 days) took 2 weeks (roughly 2 days total of that time was spent removing old floor and nails - which Deluxe wanted to initially
A 170 square foot kitchen needed cabinetry and a ceramic tile floor removed, a new floor laid and cabinetry reinstalled. 3 weeks of work and this tiny kitchen is still not completed. Parts of the ceramic tile floor - which took them two weeks to
5 plus weeks on the job and I'm left with a house that isn't finished and an experience with Dick Lelux which included him recording conversations without my knowledge or consent (he has done this to other Angie's list members and has freely admitted it in his replies to their concerns). The minute the contract was breached I sent the one worker who showed up on a Saturday because the deadline has passed for the completion of my kitchen home. Dick Lelux was texted and called to resolve the situation but would not speak to me.
I fully expect Mr. Lelux to leave incredibly unprofessional responses to the above ratings and factual criticism as he does toward any individual who leaves a legitimate complaint about their negative experiences with his company.
On a bright note - if you do find yourself needing to use Deluxe for any reason, be sure to ask for
The new wood that was put down in some areas was suspect and below acceptable quality standards. The finished product looked over-buffed in several areas and lacking shine in other areas. When I called to ask for someone to come out and look at the finished product
His original bid was to refinish existing oak floors to match the pre-finished wood that was installed when we tore the carpet out of an addition.
So, I, trying to be a reasonable person, agreed to pay
The next day, it was obvious that the poly he had used on the newly completed part did not match the
We were getting ready to leave town for a month. He agreed to come out after we returned and put down water-based poly, just to even out the
The next day, it was obvious that his instructions about waiting 1/2 hour were incorrect. My dog's paws (not nails, but paws) had left smudgy scratches all over the floor. My guess, confirmed by a new floor refinisher, is that while 1/2 hour was enough to dry, it was not enough to set, creating protection from scratches.
I really wanted to like
Do I like
We had worked with
What about the finished product? I couldn't be happier.
One thing to keep in mind:
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