Columbus Carpet Cleaners

"Wow...they were super nice and professional on the phone. They explained their "green" cleaning process and the estimate was great! Now I know why this family owned company has been around so long. I ended up getting new carpet, so I did not need the old stuff cleaned. However, will be the only ones I call in the future!"

"The company was great to deal with. They are very punctual, clean and professional. was able to remove an stain from my champagne colored carpet that had been there for months. I was very pleased with the service and will hire them again."

" 's technicians did a wonderful, careful, thorough job. They arrived promptly at the scheduled time, and listened carefully to our concerns about the "level of clean" that we wished to achieve. Their conscientious work took several hours to thoroughly clean the carpet and floor tile throughout the house, but they continued to ...more provide a high level of attention to their work and detail. We highly recommend their services."

"I bought their service through Angie's Big Deal, so I kep tryint to schedule even though scheduling was a challenge. If I hadn't had the already-paid-for Big Deal coupon in my hands, I would have not kept trying. What happened seems to be PARTLY a momentary SNAFU due to a Internet failure at their web host. Partly, it was a failure to communicate clearly ...more with me. Here's what happened: I couldn't get through to anyone on the telephone to schedule; the message encouraged me to use the website. Their website didn't accept my request -- after I'd spent the time entering all my room and rug sizes. It failed twice with an error message. So, I called the phone number again and finally got ahold of someone who told me, "The website is down. I'll call you by end of day or tomorrow." She took my number -- but never called. Several days later, I tried again. This time the website accepted my order. Within hours I had a confirmation, and within 24 hours I had a .pdf estimate for the service. I read it. There's a lot of information on all their communication. Perhaps too much. The estimate indicated that they would be coming at a time that I had NOT requested. It was a time I was unable to be at home. But I didn't see that. That's partly my mistake -- but I doubt anyone reads everything they send. It's good information, but a lot. So I found out that they were coming when I couldn't be home when the left a voice mail late the day before. I didn't hear the voice mail until the next morning -- AFTER I'd moved all the furniture and carefully vacuumed. I was pretty steamed. The company assumed I knew when they were coming. I don't like to leave such messages, but I left a voicemail right away that morning: "I never accepted the new service time. If you aren't at my house at the time I request, please cancel my order and I'm calling Angie."

Reed, the owner, called me back immediately and said he would be coming over personally to do the job at the original time. FROM THIS POINT FORWARD THE EXPERIENCE WAS PERFECT He brought an associate Aramis and the two of them made quick, professional work of it. Explanations were full and helpful. The process dries faster than any other carpet cleaning I've used -- two hours rather than six or eight. Spots are gone. I'm confident that my carpets are cleaned. I WILL use this provider again, probably twice as often as I've ever had my carpets cleaned, because the dry time makes the entire job easier to schedule. I hope that you use them, too. I just hope that your (and my next) scheduling is smoother."

"We had a great experience with . They put us on their schedule the very next day. The team arrived promptly and did a great job on the carpet. They were courteous and cleaned up after themselves. I was very pleased with their work I will use them again, and heartily recommend them."