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They're always on time, very professional young men, do a good job, ask us if we have questions, have us walk through what's been done. we've always been pleased with them and will continue to use them. I love working with those folks."
Eventually I was able to leave a message and they called back and I was able to pick up. We scheduled a date and time for Saturday, January 25, between 1 - 3. We also agreed that in addition to the 3 Gropuon areas, they would clean several additional areas of the house at regular prices. I don't recall the exact prices for the other areas, but they seemed to be around what other companies charge.
We prepped all the areas for them since they do not move furniture. We waited around till 4, and I called them and left a message to see if they were going to come. Apparently this company has only 1 landline and no cellphones whatsoever. They never called back. We are asking for the Gropuon money back, and have contracted with another company to do the work.
The complete lack of professionalism is inexcusable. I know a lot of small companies try to use Gropuons to drum up business, but it's clear this owner did not do his homework and figure out how to do it properly.
I cannot rate the quality of their carpet cleaning, as the work was never performed.
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