Columbus Appliance Repair Experts

in Columbus, OH

Appliance Repair Reviews in Columbus

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Here is the email I received from
after scheduling online.
Thank you for using the Maytag online service scheduling tool. The following information has been sent to
SERV, INC: ...more /> Appliance Information
Appliance Type: Washers
Model #: LAT4000AAW
Serial #: 10787169OP
Problem Description: Timer Won't Advance
Your Service Details
Servicer:
SERV, INC
Phone #: 800-344-1274
Service Date: June 03, 2014
Time: 12 PM - 5 PM
Confirmation Number: D772884607
Please carefully read the Service Instructions below:
1. If you schedule your service with A&E Factory Service, in order to confirm you are home the day of service the technician will call you from the previous customers home unless you are the first call on the route. If you schedule with any servicer other than A&E Factory Service you will be contacted no later than mid morning the day of service with an estimated time of arrival.
2. If your appliance was purchased within the last 12 months then it should be covered by the manufacturers warranty but you will be required to show proof of purchase at the time of service. If you have any service contract or maintenance agreement you must schedule your service by contacting the contract administrator whose number should be listed on your service agreement contract.
3. If your appliance is not under warranty or covered by a service contract then the charge for the technician to come to your home will cover diagnosing the problem with the appliance, and a written estimate for the repair - good for 30 days.
4. you need to cancel or reschedule your service appointment, then please call 1-800-344-1274.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
The provider had all the information about the washer before they came to say that they did not have the timer that was needed. Ok, but when a customer pays $80.00 for a diagnostic, a professional company supports customers to resolve the problem by going to the next step.
I wrote an email to express my disappointment in paying $80.00 and then being told they couldn't provide the timer for that model. The written response is below. There was no attempt to give additional help. I was informed that it was my responsibility to tell them the age of the washer so that they might have explained over the phone the risks of having a house call with no result and advise against having them come to the house.
Here is the text of the email I received:
When you go online to request service, that is exactly what you did, request service. A timer not advancing can be several issues, and in this case bad timer. We cannot determine that over phone, just speculate, which is what you are doing in your message. We confirmed with you on 6/2 for trip out. You state you could have done online diagnosis yourself, but did not and had us to come out. We did our due diligence and did nothing wrong here. The part being NLA, not in our control, and since you think online is
best, you could have found that out before we ever arrived. Sorry you feel slighted, but we do what we are requested to do and follow procedures.
Thanks
Management

- Donna V.
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I contacted
regarding an error message on the control panel of my
Oasis dryer that repeatedly caused the dryer to stop working.
answered my call and was at my residence within 30 minutes. He quickly identified the cause of the problem, explained in detail what parts were needed for the repair and the total cost of the repair.
had to leave to acquire the required parts but quickly returned and had the dryer repaired in a very short period. Unfortunately during the repair a small part was damaged. Frankly, I probably would never have noticed the damage since it was an internal part. However,
immediately brought it to my attention while admitting he was responsible. He replaced the part at his expense while repeatedly apologizing. He is by far the most honest repair person I have ever met and in the future, he will be the first person I call whenever I need an appliance repaired. It is refreshing in this day and age to meet a business person with such integrity and concern for customer service. I wish that I could give this company and
an A+++.
- Michael W.

Columbus Appliance Repair Articles

Appliance Repair reviews in Columbus

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Somehow the heating wire got knocked off so the dryer did not heat after they left. The repairman came back 2 days later as they were already booked for the following day. It worked fine after that.
- JIll D.
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I was able to reach
Columbus Appliance Repair Experts Provider Name Locked
easily to set up an appointment and he was able to come the next day. He showed me everything he did to find the problem. His explanations reassure me that he is trustworthy and knows what he is doing. He showed me how to clean the fridge coils which has always baffled me. He was polite and professional.
- Vicki B.
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Columbus Appliance Repair Experts Provider Name Locked
came out within 1 hour of my call and promptly fixed the broken line (which was causing water damage). He was able to repair on site and had all the necessary parts. He was very professional and explained everything that was broken helped me test that there were no other leaks in the water line. I have already recommended him to a co-worker.
- Kathleen M.
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I thought the seal might have to be replaced because the door to the fridge would not close tightly unless forced. I called
Columbus Appliance Repair Experts Provider Name Locked
, explained the problem. He suggested the problem could be remedied by adjusting the legs on the the bottom, and some people can take care of this without his help. I told him I'd like him to come service it, and he was here the next morning. He called on his way to be sure someone was here, arrived shortly afterwards, and fixed it in no time, charging me for a service call only. I have called this company in the past and was very satisfied with the results and turnaround time. This latest call was just as great. I would recommend this company,
- MAUREEN M.
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Called
Columbus Appliance Repair Experts Provider Name Locked
to schedule an appointment and got a call right back--and he was out the next day. Assessed my refrigerator, fixed the problem and gave me good advice. He was a true professional--and he even likes dogs. I'd definitely call him again. It's nice to work with such a knowledgeable professional who cares about customer service.
- SAM S.
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Columbus Appliance Repair Experts Provider Name Locked
was great from start to finish. I was thrilled that he was able to make the service call the same day, and that he could then actually make the repair the very same day as well. I dealt with
Columbus Appliance Repair Experts Provider Name Locked
the whole time, so there was no answering service that just wanted to schedule me for later. I realized how super convenient it was to get repairs made the same day and how most service providers don't or can't offer that.
We thought we were going to have to replace our refrigerator, but really didn't want to have that expense. This was a refrigerator bought collectively for my office. We moved our office location in October, 2013, and once we plugged our fridge back in, it suddenly didn't cool anymore. We were stuck in a tough spot: because we had to spend by committee agreement, we didn't know if it was more worthwhile to have it serviced or replaced. Thankfully,
Columbus Appliance Repair Experts Provider Name Locked
settled that question for us in the first five minutes he was here. It was just a fan that needed replacing- not the whole thing. He really saved us a lot of money and worry. We were so glad to have a professional who was capable and trustworthy take care of our problem. He was very flexible and polite. I highly recommend
Columbus Appliance Repair Experts Provider Name Locked
for any appliance repair you need.
- JESSICA R.
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Our six year old Whilrpool refrigerator went out overnight on Thursday 6/19. We came home Friday to a thawed freezer and warm refrigerator section. Since it was afterhours, I had to wait until Saturday morning to call; went online to view vendors on the list and called Northwest at approximately 8:50 a.m. - received thier voicemail as thier Satuday hours are 9:00 - Noon. Left a message and received a return call at approximately 9:05. Explained the problem and they were able to send a technician that morning (arrived around 10:30, diagnosed the problem and completed the repair. Very efficient, cordial and professional.
- Elizabeth G.
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I looked up Appliance repair on Angies List. I found a "Big Deal" offered for
Columbus Appliance Repair Experts Provider Name Locked
. The deal was buy $100.00 worth of service for $50.00.
Columbus Appliance Repair Experts Provider Name Locked
(owner) contacted me the next day and was able to meet me at my home within 20 minutes. (I had to travel to get there, so he probably could have been there quicker).
Columbus Appliance Repair Experts Provider Name Locked
is very personable and knowledgable. He explained the situation, why it was happening and had a fix available during the same visit.
He offered a longer warranty than what is standard in the industry for no additional cost.
I would have NO problem in either using his services again or referring him to others.
- Dean C.
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All Appliance Repair Experts in Columbus, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

"HAM" Buerger

1520 Campus Drive
Warminster, PA

.American Mechanical Group Inc

5729 Westbourne Ave
Columbus, OH

1st All American Properties LLC

7602 Pine Ridge Ct
New Albany, OH

A ACRO APPLIANCE REPAIR

1441 KING AVE
Columbus, OH

A Apex Appliance Experts

2492 Mesa Dr
Hilliard, OH

A Hometown Appliance Service

4763 Cleveland Ave
Columbus, OH

A&E Factory Service

5760 Interstate Blvd
Youngstown, OH

A'S REFRIGERATION SVC & SALES

1655 HARRISBURG PIKE
Columbus, OH

A-1 Appliance Repair

PO Box 204
Columbus, OH

AAAHome services

7428 Mexico Rd
Saint Peters / Brentwood, MO

ABC Dryer Vent Cleaning

652 Amber Trail
Cincinnati, OH

ABC Home Services

707 S Front St
Columbus, OH

ACCURATE APPLIANCE REPAIR

405 NEWARK RD
Mount Vernon, OH

ACE OF INTOWN SERVICE

187 S ASHBURTON RD
Columbus, OH

Aero Appliance Service

375 Coldwell Ct
Columbus, OH

AFFORDABLE APPLIANCE SERVICE

2877 BELLWOOD AVE
Columbus, OH

Air Conditioning & Refrigeration Service

709 E 5th St
Marysville, OH

AIRFAST HEATING & COOLING

1701 EASTGATE PKWY
Columbus, OH

AirTime Heating & Cooling Inc.

907 Pike St PO Box 217
Etna, OH

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