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Columbus Appliance Repair Articles
Appliance Repair reviews in Columbus
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Thank you for using the Maytag online service scheduling tool. The following information has been sent to
Appliance Type: Washers
Model #: LAT4000AAW
Serial #: 10787169OP
Problem Description: Timer Won't Advance
Your Service Details
Phone #: 800-344-1274
Service Date: June 03, 2014
Time: 12 PM - 5 PM
Confirmation Number: D772884607
Please carefully read the Service Instructions below:
1. If you schedule your service with A&E Factory Service, in order to confirm you are home the day of service the technician will call you from the previous customers home unless you are the first call on the route. If you schedule with any servicer other than A&E Factory Service you will be contacted no later than mid morning the day of service with an estimated time of arrival.
2. If your appliance was purchased within the last 12 months then it should be covered by the manufacturers warranty but you will be required to show proof of purchase at the time of service. If you have any service contract or maintenance agreement you must schedule your service by contacting the contract administrator whose number should be listed on your service agreement contract.
3. If your appliance is not under warranty or covered by a service contract then the charge for the technician to come to your home will cover diagnosing the problem with the appliance, and a written estimate for the repair - good for 30 days.
4. you need to cancel or reschedule your service appointment, then please call 1-800-344-1274.
The provider had all the information about the washer before they came to say that they did not have the timer that was needed. Ok, but when a customer pays $80.00 for a diagnostic, a professional company supports customers to resolve the problem by going to the next step.
I wrote an email to express my disappointment in paying $80.00 and then being told they couldn't provide the timer for that model. The written response is below. There was no attempt to give additional help. I was informed that it was my responsibility to tell them the age of the washer so that they might have explained over the phone the risks of having a house call with no result and advise against having them come to the house.
Here is the text of the email I received:
When you go online to request service, that is exactly what you did, request service. A timer not advancing can be several issues, and in this case bad timer. We cannot determine that over phone, just speculate, which is what you are doing in your message. We confirmed with you on 6/2 for trip out. You state you could have done online diagnosis yourself, but did not and had us to come out. We did our due diligence and did nothing wrong here. The part being NLA, not in our control, and since you think online is
best, you could have found that out before we ever arrived. Sorry you feel slighted, but we do what we are requested to do and follow procedures.
We think we're the best, and we can prove it.
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