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Water Delivery to Avoid

84

Top Rated Water Delivery

6

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Over 2,222 reviews for
Cleveland Water Delivery from people just like you.

N
"They never came out to service my equipment. I called and called, and they finally called me back and left a message to tell me they would no longer be servicing" our equipment and that I needed to call someone else. They change up front every single year for three filter changes. They used to come and change the filters, and every three years they come to change the membrane. She told me she would not be servicing me specifically. I had been getting a bad feeling from the serviceman the last two years. Come to find out, my water had not been filtered right and I had to pay for more equipment. I apparently had asked too many questions. I was confused on how I was to know the water was clean without them coming back to test the water and he could not answer the questions. The servicemen would say things like, "I don't know what happened with you and
."
is the owner and they were implying I had done something wrong to him and that is why he sent servicemen instead of coming out himself.

-Carolyn H.

F
"Over the 14 months I had the service the driver delivered on the date specified only a couple of times. 3 bottles was too much for my family, so I postponed my" delivery date a couple of times, and the driver would forget. I would add additional items (cases of water) and it would come one month, not another and then when I would cancel, it would still be delivered. Calling the customer service line would mean being on hold for 50 minutes at times. They would promise the driver or the route manager would return my call and it would never happen. The final straw was when I was billed for the service in June and the driver never showed up. After being on hold with customer service for over 30 minutes, I was promised a refund for the month and I scheduled the service to be cancelled with the equipment pickup on
22. On
22 my son stayed home, but the equipment was never picked up. After contacting customer service (a 50 minutes or more wait time) it was noted on my account that the pickup was canceled by the route manager and rescheduled for the next day. Since no one was home on Thursday, everything was left out in front of the garage. When I returned home at 5:30pm, the cooler, etc was still there. Another phone call to customer service and I was told that there was a delay and they promised the equipment would be picked up that day. When I returned home at 9pm, it still was sitting in front of my garage. Another call showed the pickup was cancelled again and rescheduled for Friday. I was promised the route manager would call me. Again, the equipment was moved back in the garage in the evening and back out the next morning at 8am. When I returned home from work at 6:30pm on Friday, the equipment remained in front of my garage. Another reschedule. As of today (Monday,
27) I have been rescheduled 3 times, spent hours on hold and have been billed for the convenience. I don't know when the equipment will finally be picked up.

-JUDY Z.

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Local Articles in Cleveland

Water Delivery Services

Water delivery services provide pure, high-quality water on a regular basis right to your front door. See the benefits of choosing a water delivery service and get tips on hiring a company.

Nick Pappas, owner of highly rated Quality Control Plumbing in Indianapolis, says he easily determines if water issues are the city's fault or the plumbing. (Photo by Steve Mitchell)
Water Softeners, Water Coolers

You take your tap water for granted, but is it really safe to drink? Learn how to spot troubled tap water, such as bad smells, poor water pressure and discoloration.

Water Delivery reviews in Cleveland

A

Rating
Cleveland Water Delivery Provider Name Locked
did a great job of providing exactly what I wanted for our home...and for a good price. Their installer accommodated our schedule and even paused the installation while we ordered a specific PEX line (our choice) to install the system. Overall a very positive experience.
- adam K.
F

Rating
STAY AWAY! Terrible service, no followup.. Impossible to reach their "customer service" by phone or email or through their website. Does anyone actually work there? Problems vary from short delivery, delivery to wrong area, not providing receipt following delivery, not checking in to see how many bottles go to each area, etc. I get "canned" responses to my emails asking for assistance, no one ever calls, the 800 # they provide for "critical" issues is a busy signal, and on and on. Do not use this company!
- Lissa D.
D

Rating
No problem with the installation, but it should have been covered under the pump manufacturer's warranty. They refused to replace the pump under warranty but could not or would not document that the old pump was out of warranty. They
Cleveland Water Delivery Provider Name Locked
up their parts 100% so under warranty they would have made about $150 for the installation but by not honoring the warranty they made $600.
- Kevin O.
D

Rating
Everything has been mostly great until about 3 months ago.
We have had a budget plan (Four 5
Cleveland Water Delivery Provider Name Locked
spring water containers) delivered every 4 weeks. We love the water and have had no issues... until.... 3 months ago....
We suddenly started getting the wrong water delivered (purified water) and sporadic deliveries. When you have sporadic deliveries, you don't leave the empty bottles out and they stack up.
We have called DS Waters (the company that seems to manage the call center for
Cleveland Water Delivery Provider Name Locked
) and we literally have waited 20 minutes each time for a representative. Each time, they tell me that I am on a plan that gets purified water, yet for the last 3 years I have been getting spring water. In addition, my bill shows spring water. They are very nice and say that they are updating the account and will send the delivery driver out within 2 days. That never happens, the water sits out on the driveway for 2-3 weeks until the next scheduled delivery.
Very frustrating and unfortunately we canceled service. I would have happily continued if they would have fixed their problems. Lastly, there was literally no attempt to change my decision when I called in. They were apologetic and advised when the final pickup would be.
Beware! I hope they get their act together again.
- TODD A.
F

Rating
I have been getting
Cleveland Water Delivery Provider Name Locked
water through Costco for about a year. About a month ago, the water cooler that they provided us started leaking so I called customer service and tried to get a replacement. Customer service promised that they would deliver a replacement water cooler in 2 days. However, after about 1 month, not only that they didn't deliver the replacement water cooler, they also stopped delivering water to us. I tried calling customer service again but no one ever picked up the phone. The last time I called, I waited for about 45 minutes and still no one picked up the phone.
- Hugh H.
A

Rating
Cleveland Water Delivery Provider Name Locked
was excellent. There are other plumbers on this site with more reviews, but those companies failed to come out and give me an estimate.
Cleveland Water Delivery Provider Name Locked
(
Cleveland Water Delivery Provider Name Locked
) came out to my house on a Saturday to examine the situation. On Monday, he provided me with an estimate for the work. His estimate was comparable to others that I received and slightly lower.
The work entailed digging a five foot ditch in a ten foot area that included my porch. The space under the porch to dig was about two feet high. The digging involved a lot of hard labor, and two men primarily did that work on a Thursday afternoon when I was not home because they did not need to access the home. The following day, the men returned around 10AM. They had to clean out the ditch they had dug the day before because it rained the night before. Then they had to create an access point from the house to the water valve so they spent time drilling a hole in my basement wall. That took awhile because the wall was thick. They eventually got through and ran the new copper line to the exterior water valve. They then checked everything to make sure that there were no leaks (the water meter was not running), and backfilled the dirt. It took them almost 12 hours (10PM) to finish the job. The guys worked so hard, and I could not be happier with work.
- Paul R.
F

Rating
We have used
Cleveland Water Delivery Provider Name Locked
for 2 1/2 years for delivery of 5-
Cleveland Water Delivery Provider Name Locked
bottles, 1/2
Cleveland Water Delivery Provider Name Locked
flats of water, and rental of a hot/cold water cooler. There really aren't any other delivery options for my address, and it was better than going to Costco and lugging it all home myself. But in the past 6 months or so, I've had multiple problems with them:
- I made changes to what I wanted delivered online multiple times, but the changes disappeared, so I had to call or email to make any changes to my order from month to month
- As others have commented, every call has significant wait times, but once someone is on the phone, they are generally friendly and helpful
- Several times we just would not get our delivery at all on the days it was supposed to come - no notice ahead of time, no attempt on their part to reschedule - I would have to call them to make them come back for my delivery
- When our first cooler stopped heating/cooling water, they brought a replacement cooler but started charging a higher rate for the rental fee - I called to have this reversed, and they accommodated me, but it was a hassle
The straw that broke the camel's back:
Our cooler leaked water all over the kitchen floor, so I tried to call to have a new cooler brought to us - every time I called any of the customer service phone numbers, I was either disconnected or simply heard a busy signal. I tried sending emails to the customer service email address, and I did not get any response. I tried calling the number of the delivery guy, but never heard back. Finally after trying every day or two for nearly four weeks (!) to get through on the phone at different times of the day, I got through and decided I can't be in business with a company that I can't contact when I need to, so I cancelled our service. His only explanation for why I couldn't get through to them was that they had been experiencing high call volume - if call volume is so high so much of the time, the company ought to be expanding their customer service team & systems to handle it.
I haven't found another delivery company to come to my address, so it looks like I'll be making water runs to Costco now.
NOTE: I rated the company a D in professionalism, but this is strictly because I believe it is unprofessional to have so little concern over customers who have problems and cannot get through to the customer service team - the actual employees I've spoken with have always been very cordial and professional.
- Julie P.
A

Rating
Great service with friendly, professional people. We have been customers for several years and the water and service has always great. I have graded the "quality" rating an F, not for the the water quality but the 5
Cleveland Water Delivery Provider Name Locked
bottles which are not BPA free.
Cleveland Water Delivery Provider Name Locked
must get into the 21st century and eliminate this ubiquitous contaminant from their bottles. This toxic chemical has molecules that escape their chemical bonds and can migrate into the water. There is enough evidence about the dangers of BPA that many companies have eliminated it from plastics - especially baby and children's products. Anyone using
Cleveland Water Delivery Provider Name Locked
should contact them and ask that they eliminate BPA from their bottles.
- PAT K.

Water Delivery in Cleveland

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A C PLUMBING HEATING & MECHANICAL

5186 RICHMOND RD
Bedford Hts

AKRON WATER DEPT

166 S HIGH ST
Akron

AKRON WATER SHED MAINTENANCE

17305 RAPIDS RD
Burton

Alexander Water Co

3705 Haas Rd
Cuyahoga Falls

ALLIANCE WATER WORKS PLANT

1015 WALNUT AVE
Alliance

APPLEGROVE WATER CO

2400 APPLEGROVE ST NW
North Canton

Aqua Clear

100 Salt St
Rittman

AQUA OHIO INC

7748 TWILIGHT DR
Mentor

AQUA OHIO INC

870 3RD ST NW
Massillon

Aquasana Inc

6310 Midway Rd

At Your Service Construction

156 Pine Needle Dr
Seville

AURORA WATER & SEWER DEPT

158 W PIONEER TRL
Aurora

BACHER PLUMBING & HEATING CO

750 HURON RD E
Cleveland

BARBERTON WATER DEPT

15 W WOLF AVE
Barberton

Baum Plumbing & Heating

1012 Tuscarawas St W
Canton

BEDFORD WATER DEPT

165 CENTER RD
Bedford

BEREA WATER PLANT

57 1/2 W BRIDGE ST
Berea

bodacious water company

pob 221152
Beachwood

BURTON WATER SEWER & SVC

13875 MEMORIAL DR
Burton

C & S Plumbing

6032 State Rd
Cleveland

C.C. Real Estate Services

82 Ridgeview Circle
Milan

Calypso Plumbing Inc

682 W Bagley Rd
Brea

CANAL FULTON WATER DEPT

950 WATER ST
Canal Fulton

CANTON WATER & SEWER DEPT

626 30TH ST NW
Canton

CANTON WATER DEPT

2664 HARRISBURG RD NE
Canton

CHAGRIN RIVER WATERSHED

4145 ERIE ST
Willoughby

CHARDON VILLAGE WATER DEPT

501 N HAMBDEN ST
Chardon

CHARDON WATER & SEWER

111 WATER ST
Chardon

CITY OF CLEVELAND DIV OF WATER

4600 HARVARD AVE
Cleveland

Classic Plumbing Professionals Inc

4636 Shepler Church Ave SW
Canton

Clearwater Systems

1411 Vernon Odom Blvd
Akron

CLEVELAND WATER DIV

1201 LAKESIDE AVE E
Cleveland

Creations of the Imagination

3867 Oneida St
Stow

Crystal Springs

2300 Windy Ridge Pkwy SE Ste 500N

CUYAHOGA FALLS WATER DEPT

2570 BAILEY RD
Cuyahoga Falls

DAVIS WATER SYSTEMS

11908 PAINESVILLE WARREN RD
Painesville

Destorm Maintenance Contractors

1480 Holmden Rd
Cleveland

DONAMARC WATER SYSTEMS CO

569 E TURKEYFOOT LAKE RD
Akron

DrinkFromTheRock.com

7181 Eagles Perch Dr

Duncan Plumbing LLC

9479 Hoose Rd, Mentor, OH
Mentor

EAST CLEVELAND WATER DEPT

14441 EUCLID AVE
Cleveland

ELYRIA WATER DISTRIBUTION

851 GARDEN ST
Elyria

FAIRPORT WATER WORKS

5 HIGH ST
Painesville

George's Heating & Improvement

5778 Turney Rd
Cleveland

GRAFTON WATER WORKS

1147 MAIN ST
Grafton

Great Lakes Home Repair

5406 Manning Cir
North Ridgeville

HIRAM VILLAGE WATER & SEWER

11617 GARFIELD RD
Hiram

hometownconst

3734 dotwood st nw
North Canton

J P COOK ASSOC

19121 TANGLEWOOD DR
North Royalton

KEIL PLUMBING & CONTRACTING

1626 PARKWOOD RD
Lakewood

LAGRANGE WATER DEPT

355 S CENTER ST
Lagrange

LAKEWOOD WATER DIV

12805 DETROIT AVE
Lakewood

LESLIE'S SWIMMING POOL SUPPLIES

25128 LORAIN RD
North Olmsted

LORAIN WATER DEPT

1106 W 1ST ST
Lorain

Mack Plumbing

12564 Mayfield Rd.
Chardon

MANCHESTER SALT & SUPPLY INC

7021 MANCHESTER RD
Canal Fulton

McDermott Plumbing

2804 N High St
Columbus

MEDINA WATER SVC

132 N ELMWOOD ST
Medina

MINERVA CITY WATER SVC

209 N MARKET ST
Minerva

Norlyn LLC

5655 Chatham Dr.
Seven Hills

OBERLIN WATER DEPT

43885 PARSONS RD
Oberlin

OHIO WATER & WASTEWATER INC

3428 OVERLOOK DR
Akron

RAINBOW METERING

228 Foxborough Dr
Medina

RAVENNA WATER DEPT

210 PARK WAY
Ravenna

RURAL LORAIN COUNTY WATER

42401 STATE ROUTE 303
Lagrange

SANDELWOOD WATER CO

839 E MARKET ST
Akron

SHEFFIELD VILLAGE WATER DEPT

4480 COLORADO AVE
Sheffield Lake

STARK REGIONAL DIV

870 3RD ST NW
Massillon

STOW WATER DEPT

3760 DARROW RD
Stow

Suburban Process Piping Inc.

490 Nicholson Road
Vermilion

Sunrise Springs Water Co

10729 Kinsman rd
Newbury

Sunshine Heating & Cooling

13213 Broadway Avenue

TALLMADGE WATER DEPT

210 OSCEOLA AVE
Tallmadge

TANGLEWOOD WATER CO

17400 HASKINS RD
Chagrin Falls

The Distillata Company

1608 East 24th St
Cleveland

The Plumbing Source

5042 Corbin Drive
Cleveland

VERMILION WATER DEPT

5511 LIBERTY AVE
Vermilion

VILLAGE OF MANTUA

4804 HIGH ST
Mantua

WADSWORTH WATER TREATMENT PLT

365 1/2 BROAD ST
Wadsworth

WATER DEPARTMENT

301 WERLEY RD S
Canton

WATERWORKS AMERICA INC

1253 Homestead Creek Dr
Broadview Heights

WESTFIELD CENTER WATER DEPT

9286 S LEROY AVE
Westfield Center

WILMOT WATER PLANT

10356 NORTHVALE AVE SW
Beach City

WyattWorks Plumbing Service

1254 Blanchester Rd
Lyndhurst

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