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Property Managing reviews in Cleveland
When things came up that she should have been able to deal with herself (one of my garbage cans got knocked over during garbage collection, and the spilled contents started to rot), she called and emailed me repeatedly for instructions when instead could have dealt with the problems, as a professional, herself. She also tried to collect extra fees for dealing with this
She also agreed to leave the garage door opener available to my renter for when my renter needed to move in. Instead, it became a cat and mouse game of trying to meet my renter to drop the opener off. She was not even supposed to have the opener in her possession, and again I was forced to get involved to help my renter deal with this.
There were also other smaller aspects of our interaction that occurred that struck me as unprofessional. Overall, not what I was expecting for someone who simply needed to visit my house every so often for two months to make sure everything was functioning and ready for my renter (whom I found myself). A disappointing experience.
Communication is a very strong point for the owner, Falicia . With prior management companies, we had struggles with responsiveness to resident calls, addressing community project needs as well as vendor management. Falicia has demonstrated excellent rapport with our residents and vendors. Community projects are getting done with top quality professional vendors while ensuring pricing is competitive. The Board is kept actively involved in decision making with several excellent tools for communication and collaboration.
The cost of service was very competitive for the very comprehensive list of management and maintenance services.
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