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Pool And Spa Cleaners to Avoid

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Top Rated Pool And Spa Cleaners

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F
"I called this company a few months ago to schedule a pool opening in time for a party on Memorial Day. I explained to the person that I had bought the house in foreclosure" and that the pool was likely a mess. They recommended that I schedule the opening for two weeks before Memorial Day. They said that someone would call me the week before to schedule the actual day of the opening. I had not heard from anyone by the week that my pool was supposed to be opened, so I called that Monday. The service person said that I was on the schedule for that week but they didn't yet know which day it would be and they would call me the day before. I called again Wednesday and they said they would be there Thursday or Friday. I called on Thursday and they said it would be Friday. I called on Friday and they said it would be Monday. The team arrived at 7 pm on Monday night, and took the cover off the pool and found that there was a tear in the cover and the pool was full of leaves and dirt. I could tell that the technicians were at the end of a long day and didn't really want to deal with my pool. They said that they couldn't take the cover off with the tear, and they don't repair torn covers. One guy scooped leaves out for about a half hour, then then set up a pump to drain my pool and said there's no way it would be done for Memorial Day. I called the owner immediately and left a message, but haven't received a return phone call. I called the service manager first thing Tuesday morning and he said that my pool needs too much work for them to have it done by this weekend. I reminded him that I was scheduled to have my pool opened LAST WEEK and he said there's just too much work for them to get it done this week. He asked me how much I had been quoted for the cost of the opening, and I told him that when I called a few months ago, I didn't even ask for a price because I knew the pool was a mess and I just wanted it taken care of, regardless of the price. He said he would talk to his people and call me back with an estimate. He called back to say that I have to get the cover taken off before they can do anything and he can't get it done this week. DO NOT COUNT ON THIS COMPANY TO ARRIVE WHEN THEY SAY THEY WILL, EVEN IF YOU SCHEDULE MONTHS IN ADVANCE.

-James P.

F
"He was late or a no show REPEATEDLY. he said he performed services he DID NOT. HE TOOK ADVANTAGE of my lack of knowledge and experience in the area of hot tubs" and repairs for them. He charged me over $1600 over 3 service calls and still my hot tub was leaking. It ended up causing a SEVERELY worse leak which lead to the hot tub being UNFIXABLE and I had to REPLACE it with a new one. EXACTLY what I was trying to avoid. He knew I am on a FIXED LOW income and was not only charging by the hour which would be fine if he didn't PURPOSELY work at a SNAILS PACE, but he also charged my card for services he NEVER COMPLETED! I CAN NOT EMPHASIZE ENOUGH TO BEHAVE. While he clearly does know how to work on your hot tub, if he feels you are an "easy " he WILL take advantage of that. I am embarrassed to have been snookered by , but decided to join Angie List to leave this review in hopes of saving someone else from the costly financial and even emotional experience of hiring this guy. Thanks, and best of luck with your tub.

-Cheri F.

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Angie's Answers

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My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
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You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

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I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool And Spa Cleaning reviews in Cleveland

A

Rating
was AMAZING!!! I called about the heater on my hot tub not working. he was at another client and said he may be able to stop out and look at it when he was done. this was completely unexpected as it was two days before Christmas.
went to the house and assessed the problem. called me to confirm ...More what he thought it was and I told him to go ahead with the repair.
within 3 hours from the time I placed the service call, the repair was done.
Definately would recommend to ANYONE.
Thanks !!
- Neil M.

Pool And Spa Cleaners in Cleveland

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AMERICAN LEAK DETECTION - NORTHERN OHIO

P.O. Box 936
Cuyahoga Falls

AMERICAN POOLS, SPAS, FOUNTAINS

238 E GARFIELD RD
Aurora

Aqua Man Pool Service

1083 Hillrock Dr
Cleveland

ASureStep LLC

6809 mayfield
Cleveland

B McDermott Plumbing Co

4005 Brookpark Rd
Cleveland

BNJ Properties & Lawncare

po box 0352
North Olmsted

BUCKEYE BARNS

PO BOX 446
Dalton

Buckeye Pool Services LLC

PO Box 30500
Cleveland

C H STEGMAN

3401 BROOKPARK RD
Cleveland

CARIBBEAN CLEAR OF CLEVELAND

14837 DETROIT AVE
Lakewood

COMFORT AIR TECHNOLOGIES

434 ROCKY HOLLOW DR
Medina

COSTCO PHOTO CENTER

1409 GOLDEN GATE BLVD
Cleveland

Creations of the Imagination

3867 Oneida St
Stow

DREAMSCAPING INC

35531 ROYALTON RD
Grafton

Economy Construction Services LLC

3517 Broadview Rd
Cleveland

fabulous installation llc.

602 Kolpwood Ave NW
Massillon

Ferrall Pools and Spas

1625 Tremont Ave SE
Massillon

Fine Bella a salon

33382 Walker Rd
Avon Lake

Hastings Water Works

10331 Brecksville Rd
Brecksville

HERE COMES KOVACH

5450 Broadview Road
Richfield

High-Tech Pools, Inc

31333 industrial parkway
North Olmsted

HOGG HEATING & COOLING

7650 State Road
Cleveland

Home Safe Home Childproofing

PO Box 770722
Lakewood

I-Deal Solutions

W 102nd St
Cleveland

INFINITY POOLS AND SPAS

826 WOODBRIDGE CT
Amherst

Ivy League Plantscaping

27134 Cook Rd
Olmsted Falls

LEISURE UNLIMITED

4431 RENAISSANCE PKWY
Cleveland

LESLIE'S SWIMMING POOL SUPPLIES

6875 Ridge Rd
Cleveland

Litehouse Pools

1853 S. Arlington St
Akron

Litehouse Pools

887 Graham Rd
Cuyahoga Falls

Litehouse Pools

11052 Pearl Rd.
Strongsville

Litehouse Pools

7435 Marketplace Dr.
Aurora

Litehouse Pools

3800 Stonegate Dr. Suite B
Medina

Litehouse Pools

5211 Cobblestone Rd
Sheffield

Litehouse Pools

25601 Lorain Rd
North Olmsted

Litehouse Pools

9428 Mentor Ave
Mentor

Litehouse Pools

3810 Whipple Ave
Canton

Litehouse Pools

7590 Broadview Rd
Parma

MALIBU SWIMMING POOLS

9332 LYNNHAVEN RD
Cleveland

MAWBY'S SERVICE CO INC

PO BOX 21681
Cleveland

METROPOLITAN POOLS

3427 BROOKPARK RD
Cleveland

Metropolitan Pools

3427 Brookpark Rd
Parma

Metropolitan Pools

7499 Leavitt Rd.
Amherst

MOONLIGHT POOLS

PO BOX 154
Hinckley

Mr Pools Inc

7380 York Road
Parma

North Coast Sales Maintenace

15200 Madison Road, Unit 101-C
Middlefield

Northeast Factory Direct

3321 W 140Th St
Cleveland

One Man & A Hammer Inc

8550 East Ave
Mentor

Perfect Power Wash

3443 Summit Rd
Norton

Petras Builders Ltd

19245 Briarwood Ln
Strongsville

Pool Boss LLC

13899 starlite dr
Brookpark

Pool Wizard

15728 Leigh Ave
Cleveland

POOLS SUPPLIES

17900 DELAVAN AVE
Cleveland

Pro Pool & Spa

322 Bay Shore
Eastlake

Renuvo Salon & Spa

20006 Detroit Rd
Rocky River

Rons Electrical Service

9391 Hickory Ridge Drive
Streetsboro

Salon joVon

8803 Brecksville Rd
Brecksville

Steam Planet

22900 Miles Rd
Cleveland

Sunsational Pools

2035 Crocker Rd.
Westlake

T J FARINACCI LANDSCAPING INC

24480 LAKELAND BLVD
Euclid

Technology Horizonz

441 West Grace
Bedford

The Plumbing Source

5042 Corbin Drive
Cleveland

TOM'S POND SERVICE

PO BOX 22075
Beachwood

USAPLAYSAFE

PO Box 361128
Strongsville

WHOLE EARTH MASSAGE

620 RIDGEWOOD CROSSING DR
Akron

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