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I spoke to
I look forward to your phone call."
I never received a phone call back which prompted me to write this review & have come to the conclusion that this organization is only focused on high end clientele & will be seeking services from another organization next year.
When I called Bill to ask him, once more, to revise the plan and down-size it a bit, he cheerfully agreed to "make it work" for us. Remember, he has to do each design again by hand. He called us back several days later with a slightly reduced plan. To our delight, he retained most of the size and features and even found a way to trim the price with a few extra discounts for "Winter work". Although we had been fortunate enough to get estimates from 2 other excellent companies, we decided
When they showed up to start work,
The early work was pretty nuts and bolts, with a lot of PVC, drainage and concrete. We were impressed that Bill often noticed problems before they happened and, just as effortlessly, had solutions for them. A big reason we hired him was because we felt confident he was not going to run into a problem he couldn't solve. He found a few (roots, old deck material, drain problems, etc.) but never disappointed us with his ability to problem-solve on the fly.
The patio installation was an event! Every detailed was passed by us as Bill,
As the patio took shape, we realized how beautiful the whole project really was. The area we have to enjoy is more than enough and we feel our house, overall, has expanded in size. When it came time for us to complete a small project (siding repair) that held up the patio completion, Bill stopped work briefly but never stopped communication with us. When the siding was done, he quickly returned (in the ice and snow) and finished the brick so we could install and use our hot tub. He even came out and
The over all cost of the project was high, but seemed in line with other estimates we received. For that price, however, we felt the quality was outstanding. Besides the service, Bill made sure the materials were the best he could find and was never satisfied with "just good enough". (We got quite an education on the importance of quality landscaping "soil" after mistakenly referring to it as "dirt"!)
I think it's clear how happy we are with
All Landscapers in Cleveland, OH