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I WOULD HIGHLY RECOMMEND
The salesman asks for me and I respond who I was. He begins by stating the following: " I don't know what to tell you. I lost my appointment book (or list) and I missed an appointment with you." He then goes on to say, " do you want to reschedule or just forget about it? This messed you up more than it did me, so I can understand." I could not believe what I was hearing. He went on to day that was in another part of Cuyahoga County and wanted to know what I wanted to do. I responded the other times I was free, none of which included today (5/18/2012). But then I told him that was ok, referencing that I was done with Holland. Things happen with missed appointments or being late and I understand. But my issue is that this salesman did not sound like he cared to want my business. In fact, I don't recall an apology from him, and me might have. I don't recall because I felt he did not care if I rescheduled or not. He did not care about trying to keep this customer. If I were him, I would be giving the customer a time he would some by to make up for missed appointment as soon as possible, but he instead gave me the option of just dropping it, i.e. not using Holland at all. How could I feel comfortable dealing with a company that handles a potential new customer? I didn't feel I mattered with that company. First impressions are everything and that one was bad. "
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