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Local Articles in Cleveland
Bridal Shop reviews in Cleveland
Come time for the fitting, the tailor was rude and condescending and complained the entire time about how much work she had to do. Multiple fitting appointments were involved and twice, they didn't have daughter on the schedule even tho she had proof of the appointment.
She purchased a corset that was to be built into the gown. On return fitting, they could not find the corset she purchased and offered her another one (horrible quality) which she declined. Again alot of complaining from the staff and the appt had to be resceduled.
Now we understood that we were purchasing a gown "off the rack" but wouldn't you think they would at least clean it before bagging it? Pick up day, and it was mentioned 3 times about the
In chatting with the owner, I learned that she both makes wedding dresses (in addition to providing alterations on them), and has a stock of wedding dresses on consignment.
is spent at the
horrible disaster. My family and I arrived at the store on time and excited to
try on wedding dresses. The first thing
the consultant said to me was that my entire party couldn’t come back to the
back room with me to try on dresses.
Please keep in mind that my appointment was right when they opened, and
there were not that many people in the store that this time. She said that she
would make sure that they were included in the process. So my entire party,
besides me and my mother were asked to sit in the “lobby”. The “lobby” was two
couches and a chair that included a sign stating that kids 12 and under couldn’t
go back in the store and had to wait in the lobby.
While my mother and I spoke with the consultant, my 3
sisters stated to walk around and look at dresses, they were immediately approaches
by an employee and giving the 3rd degree about why they were back
there and were asked to return to the front of the store. I was then given 5 tags to put on dress, I went
back to the front to get my sisters to help me pick out dresses. While we were all looking at dresses, another
store employee approached my future mother-in-law and told her that she needed
to return to the front and bring my 3 sisters with her, as if she was their
babysitter. Already on
time, I told my mother to stay with when while we went to back to try on the
dress. As we walked to the back, I noticed that there were at least six
podiums, with only one bride on each side at this time.
At this point I think the consultant knew that I was unhappy
and explained again that my entire party will be included in this process but
this added that I will go out and show them each dress. I put on the first dress, and then proceeded
to walk from the back of the store, to the front of the store to the “lobby”,
where my family was sitting. I then
stood on the ground, on the large floor mat that you would wipe your feet on
when entering the store. Standing in my bar feet, on the cold ground, I could
see the dirt and the small pebbles from the parking lot that I was standing on.
As I stood there in front of the entry doors showing my family this wedding
dress, a group of people walked into the store and I had to pick up the dress
and move out of there way.
At this point in time I was extremely upset with how we were
treated. When walking back to the dressing
room, my mother and I noticed a corner of the store that had a podium and 8+
chairs sitting around it, AND IT WAS EMPTY.
My family and I where the first people in the store that morning, but
had to large of a party to be with me while trying on dress, but unbeknownst to
us, they had a larger area where my family could have sat and enjoyed the process
with me! But instead, they had to sit in the lobby and wait for me to walk across
the store to them.
By the time I put the second dress on, there were now kids
sitting in the lobby where my family was asked to wait, playing games and
awkwardly staring at me when I arrived.
I have never felt so uncomfortable in my life. The third dress was too small to zip up,
which I totally understand they are all not going to fix me. But the consultant asked me if I wanted to
walk out to the lobby again with my underwear showing from the back of the
dress. I explained that I was not comfortable walking through the store with my
underwear showing. She then we and got a
little 3x3 square of fabric and said that we could cover it up with this. At that point in time, I was beyond done with
The dresses where ripped, had dirt and makeup all over them,
but that didn’t even come close to the horrible experience I had. As my family waited in the lobby, they saw two
other groups that had just as many people with them, but they were treated
completely different then we were. They
were allowed to go back and shop with their bride and were not asked to sit in
the front of the store like they do for children. They made my family feel
We were in the store for less than 40 minutes, not a single
one of the employees made us feel welcomed or wanted. The only positive thing that I can take away
from this horrible experience is that it made me realized how well other stores
treated us, I mean just giving us a place to sit that was not a lobby/child
sitting area was a HUGE upgrade, let alone getting additional chairs or even
offering my family a drink. After that appointment we went to a boutique and
were treated amazingly. There are so many great places to visit when looking
for a wedding dress, if I would have known how we would have been treated; I would
have never even given this place at the time of day.
Bridal Shops in Cleveland
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