Cincinnati Water Softener Installers

in Cincinnati, OH

Water Softener Installation And Repair Reviews in Cincinnati


The installation and responsiveness was very professional. The installer,
, took time to use all copper/brass fittings since that is what our piping is. He took pride in doing an exceptional job. After a few days, we noticed the water had an off odor to it. I couldn't pick up the smell, but my wife could. We asked about it and Butler quickly came out and brought an replacement resin tank to see if that would address it. It didn't. They brought ANOTHER resin tank out. This time, without the carbon filtering media. We still had the odor. It was strong enough that my wife couldn't drink it, make coffee with it, etc.
All of the customer service and response time by
, the office scheduler, and the installation/troubleshooting team was exceptional.
Since we could not seem to correct the issue regardless of what was tried, I contacted another supplier of water softeners and had them come and install a unit. The smell was gone. The water was soft. I can only assume it was a bad batch of resin...or a unique composite that my wife could detect.
This is where the story changes: I contacted Butler to tell them we had replaced their unit and why. I asked them to come pick up their unit and to refund $1100. I didn't request a complete refund since I knew they had incurred expenses with the replacement resin tanks. I kept calling
asking if they were going to accept my offer. She assured me that the owner, Art
, would call me back. I then called/emailed every 3-4 days for the next month. I was told that Art was: In a meeting, not available, on a conference call, in Columbus in a meeting, etc. I gave up. On 7/29/14, I contacted Angie's List to get help. The folks at Angie's List were outstanding. On 7/30/14, the day Angie's List contacted
, Art called me to apologize for "letting things slip through the cracks."
He said my request for a refund of $1100 was very reasonable and that he would have
call to schedule a time for picking up the unit. That happened the next day, 7/31. However, you guessed it, NO REFUND. :-(
I called the office and spoke to
on 8/12/14. She was shocked to learn that I had not received the check since she has prepared it for Art's signature on 7/31. She promised to check on it and call me back. She did within the hour, to tell me that Mrs.
had secured a Cashier's Check and she was going to drive across town NOW to bring it to me. She did.
My summary: The staff of
is professional and responsive. They know their business well. However, the owner is clearly lacking in professionalism and responding to the requests of customers. I hope this review is helpful for both prospective clients AND
- DAN P.

During the consultation, I explained that I didn't want my sink in the basement blocked by the unit. I was assured that the unit could go behind the door and not block the sink. Prior to the installation, I explained to the installer that the unit is going behind the door. However, the unit was not placed behind the door, and the installer told me that the unit could not go behind the door but that I could remove the door so that the unit could be moved back from the sink. So now I have a unit blocking my sink which I'm not happy about.

Water Softener Installation And Repair reviews in Cincinnati


The installation of the new system went well. However, the water had a funny smell (fishy/rubbery) to it. We waited a few days thinking it might must be a function of the system being new, but it didn't clear up. I called them to ask them about it. Later that day, they called back to tell me they had spoken with their equipment supplier and they said this rarely happened, but it would be a function of a load of bad resin in the softener.
They said the manufacturer was going to send them new resin for us, but rather than waiting for it to arrive, they would come out with a new tank/resin and switch if for us. They did that today. The water is now soft again and is ODORLESS!
I really appreciated them researching the issue and making it right QUICKLY! They have my business for any future needs. It's sadly all too rare that you find business people who will stand behind their product and make it right.
- DAN P.

This review has been a long time coming.
Cincinnati Water Softener Companies Provider Name Locked
is so responsive and professional with reasonable prices. He installed all of our systems and we have him set up yearly to perform maintenance. I just had an issue and he came out the same afternoon (see above) and resolved it. There was no charge. Now that is customer service and standing behind your work which is rare these days. I would recommend
Cincinnati Water Softener Companies Provider Name Locked
to anyone!
- Beth J.

Choose a water softener from this company due to some of the features I liked. Installers were punctual and did a great job. About 2 months later I noticed water on the ground around the softener, and a quick call later the appointment was scheduled. They cme out, found the piece that had a problem and replaced it, all at 0 cost.

So far the water softener is living up to expectations.

- Marc C.

Cincinnati Water Softener Companies Provider Name Locked
(the owner of the company) first came out to meet with us, and showed us his products. We had a very old water softener from another company (which was much more expensive) previously. He was very helpful and forthright in answering our questions. we've been through many high-pressure sales pitches in the past, and it was very refreshing to meet with
Cincinnati Water Softener Companies Provider Name Locked
. There was no pressure at all.
Cincinnati Water Softener Companies Provider Name Locked
arrived timely, and looked at our old system. He was very up front about pricing, and we didn't have to negotiate or haggle about the cost. He didn't pressure us at all that evening, and we said we wanted to think about it before deciding whether to purchase from his company. We contacted the company that installed the old softener, and they wanted $3,400 just to replace the softener alone (and that system did not have the capacity that the one
Cincinnati Water Softener Companies Provider Name Locked
showed us had). We contacted
Cincinnati Water Softener Companies Provider Name Locked
2 days later, and ordered the water softener, whole house carbon filter and reverse osmosis system. We scheduled the installation within a week.
Cincinnati Water Softener Companies Provider Name Locked
and his father-in-law arrived right on schedule, and installed everything in about 2 1/2 hours. They cleaned up after themselves, and everything works wonderfully. It's been almost 2 weeks now, and the dry skin our family suffered with all winter long is now a thing of the past! We absolutely love the reverse osmosis system. Since it was installed, we've both noticed that we're drinking a lot more pure water, and a lot less soda. We highly recommend
Cincinnati Water Softener Companies Provider Name Locked
- Phillip R.

The company was great! The owner (family business) came out promptly to give estimate and see what installation was necessary. The were able to install the units and give detailed information as to what was done. Then they explained what further attention would be required to keep the units operating efficiently! The company also services their equipment yearly. They had terrific customer service. I highly recommend!
- Rosemary K.

Excellent company. Very responsive and followed up. I called, recieved a price that beat the other quotes I received and had them scheduled to come do the work in less than a week.
Cincinnati Water Softener Companies Provider Name Locked
personally installed the water softerner explained the system and was very professional. They did a great job and we would definately recommend this company.
- Charles W.

They arrived right on time. The work was completed in a timely manner. All of my questions were answered as well as general water heater maintenance tips that I was unaware of. He cleaned up the work area and with my permission left his boxes broken down and at the
Cincinnati Water Softener Companies Provider Name Locked
for next day recycling pick up. Everything seems to be working well and i am beginning to notice softer water after just a couple of days. The reverse osmosis system also seems to be working well and I have much better tasting water now. All of the people I interacted with were a pleasure to work with.
- Sharon B.

Cincinnati Water Softener Companies Provider Name Locked
arrived a little late because of a a prior job but after he got started he made up for the lateness. He was very professional and thorough in his inspection. We purchased a big deal whole house plumbing inspection and he went sink by sink through our house (which has many bathrooms) and looked at each one. He also provided some good tips for maintenance as we walked. He found several minor issues and was no pressure sales in getting these fixed -- actually encouraging us to wait and put together a larger list to get repaired all at once to save money on bundling repairs for trip/time charges. He also adjusted our water softner while here and reprogramed it to better control our hard water. Finally, he performed a hot water flush which looked like the first time it had ever been done based on how much stuff came out. Would not hesitate to have him come back and do any needed repairs and in fact we already have one faucet on the list. We really appreciated the time he took to do the job right and still give us teaching. More importantly, he seemed to only recommend things that needed to get done and we were initially worried that the 'whole house inspection' would turn into a long list of needed repairs with pressured sales and that could not have been further from the truth which goes a long way in our book. Overall excellent experience and highly recommend.
- Chris W.
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All Water Softener Companies in Cincinnati, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

180 Home Design

328 Mcclure Rd
Lebanon, OH

A Accurate Services Co Inc

8262 Colerain Ave
Cincinnati, OH

A to Z Labor

1907 harlan rd
Waynesville, OH


440 Congress Park Dr
Dayton, OH

ABC Plumbing

923 Thornton
Dayton, KY

Accurate Plumbing Sales & Service

183-A E 6th St
Franklin, OH

Al's Heating & Cooling

657 Reading Rd
Mason, OH

All About Plumbing & Water Systems

5145 Brown Rd #201
Oxford, OH

American Property Maint.

239 Robin Drive
Elsmere, KY

Anderson Hills Plumbing & Supply Inc

6229 Beechmont Ave
Cincinnati, OH

Anderson Plumbing

232 W Pekin Rd
Lebanon, OH


PO BOX 291
Waynesville, OH

Aquasana Inc

6310 Midway Rd
Haltom City, TX


Oxford, OH


2847 Rochester ave
Hamilton, OH


8950 Glendale Milford Rd.
Loveland, OH


Middletown, OH

BLT Plumbing Services

109 Flora Dr
Morrow, OH

Brown Plumbing Of Wilmington

117 N South St
Wilmington, OH

Butler Water Systems

4851 Pleasant Ave
Fairfield, OH

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