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Locksmith reviews in Cincinnati
One of the locks failed, he came back and fixed it. Then it failed again and he replaced the lock saying that he had experienced some problems with these locks before. Since then we have had another failure, but we were charged for this repair since
Unit 1 - One lock rekeye
Unit 2 - Three locks rekeyed - garage & front door deadbolts, front door handle. Took a very long time. Door handle lock did not work very well. You could unlock the door handle with a key but could not lock it. Locksmith had to change out the lock two days later.
Unit 3 - Two locks rekeyed - two deadbolts on garage & front door. Took a long time.
Unit 4 - One lock rekeyed - front door deadbolt. Existing lock was not real smooth to turn so I asked the locksmith if it might be better to just replace the whole lock based on how long it had taken to change out the other locks. It was only $29.95 and that was the installed price.
Here is a very important point to make. If it was that cheap to replace a lock, and the lock would be brand new and would better than trying to rekey old locks, then why in the world wouldn’ the locksmith recommend this to begin with?
So back to unit 4 - primary residence in area that is surrounded by a high crime area. This is a long story so please bear with me. I asked the locksmith to change the deadbolt on my primary residence. He called and got the price and went to his truck to get a lock. A few minutes later he comes back and says he does not have a lock on his truck. Seriously? You are driving an
At this point, I need the lock changed. So he says he will give me a break and rekey the lock for the same price as a new lock. I comment that does not really seem like a great deal to pay to have an old lock rekeyed for what is normally a higher price than putting on a new lock. I said if that was the case, why in the world did he not recommend replacing the locks to begin with? My goal was to have multiple locks at the same unit keyed to match one another so only one key was necessary. You can buy locks at the hardware store that have multiple locks keyed the same
Since the locksmith did not have a deadbolt lock on this truck, it was decided to rekey the lock. When he is done rekeying he tells me that if I have a problem getting the key out of the lock then I should turn the key back to the right then back to the left a little bit so the key will come out. This is a very important point to keep in mind. I told the locksmith I was not real happy that I might need to experiment with the key to open the door.
At this point all of the locks have been changed so he prepares the bill which was $410. Seems like a lot of money and is $35 above the estimate but at this point I am running late and need to get ready to go to a concert. So I go into the house through my garage door which was open. When I am ready to go I leave through the front door . When I am outside I insert the key and lock the door. However, I am not able to remove the key while the door is locked. When I turn the key to the right and then back a little bit the key does come out. However, at that point the deadbolt is no longer extended, so the door is not locked!!! So yes, per the locksmith, if you turn the key to left it locks and normally you would remove the key at that point. But per his directions, if the key does not come out (which it obviously should) then turn it back to the right. Yes,
I decide to lock the front door from the inside and then exit out through the garage door. When I attempt to lock the deadbolt from the inside it will not move an inch. It is as if it is frozen. It was impossible to lock the door from the inside. So now I open the door and am experimenting with turning the key back and forth hoping that at some point it would work. The lock could only be turned with the key and then the key would be stuck inside the lock and could not be removed without opening the lock.
I called the locksmith company and left a message. I get a call back from the locksmith. I ask him if he could come fix or replace the lock. He says he would need to charge me for it. I ask him if there is someone else I can talk to. He tells me everyone will tell me the same thing. So I call back and leave another message.
Eventually I ended up talking to the person who scheduled the appointment. His name was
Now the next part of the story really becomes bizarre. I had some old keys on the dining room table, including the key from the lock before it was rekeyed which was a silver colored key. The locksmith inserted a silver key into the lock and could not get the lock to turn from the outside of the door. I clearly remember thinking how strange that he was using the key he was. I am not sure where he got it from. I am assuming he picked it up from there or pulled one out of his pocket, I do not know. I do remember thinking it was pretty odd he was not using the right key but thought maybe he had some kind of master key or maybe he was going to rekey the lock, I had no idea what he was doing and apparently either did he! He then proceeds to take the deadbolt off of the door. As soon as he gets the deadbolt off – as soon as it is off – he comes over and asks if I have the key to the lock that he must have been using the wrong key. So I hand him the gold colored key he had given me the night before. I had one on my key ring and the second key on another key ring. He said the key I gave him was incorrect, that it was a silver colored key. I said no, the old key was silver but the new key was gold (copper, brass colored). I even held up the key I gave him against the key on my key ring and of course it matched. At this point the lock is disassembled and it is difficult to prove that you could not lock the deadbolt and remove the key. You could not prove this since the lock was disassembled and I can only assume that was the point of this whole charade. The reason I am telling this lengthy story is based on what happened the next day on Monday. Then he makes a comment that the lock was working correctly when he left. No it was not. I just had not had a
On Monday I called the locksmith to let them know I was not real pleased with how all of this transpired. He snickered on the phone that he heard I had been using the wrong key. Wow, this comment incensed me. No, I did not use the wrong key. The only one who used the wrong key was
On Sunday I spoke with the tenant of unit 2 that had the three locks rekeyed including the door handle. They said the lock was not working correctly. I mentioned this to
A couple of days transpired and I called
In summary, save yourself money and time and change the locks yourself.
It's nice to have what I consider 'old fashioned' business with good work and fair prices. i highly recommend them!!!
The problem remaining is that the weatherstripping on the door no longer works since the new lock was installed -- a bad situation when it's minus 18 -- but my previous addition of the weatherstripping seems to be the reason the original lock came apart in the first place.
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All Locksmiths in Cincinnati, OH
Camp Dennison, OH
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