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On Time Performance:
Quality of Work: While the overall quality of the work was average, we ran into minor quality issues during construction as well as a major quality issue that arose after
Issues during construction: Overall
Issue arising later: Our contract included a 12 month warranty on all work performed. One day before the warranty expired, water started leaking from the ceiling underneath the newly installed bathroom. Since we were still under warranty, we called
Another week goes by and we do not have the check. We call
Professionalism: As alluded to above, throughout the entire process
When they pulled a bush next to our front door stoop they also managed to somehow pull down the railing on our front steps and stoop as well, and broke off the corner of the concrete where to railing was attached. The workers were apologetic and said they would work with us to get it fixed. Also, workers said they would smooth out the ground where the bushes were, but left 2 big holes in the dirt right next to my house, causing more opportunity for
After several emails with the business owner the issue is still unresolved. The owner claims the railing came off and broke because it was very deteriorated and would have likely fallen off anyway with any kind of pressure on it. I agree that the rail wasn't in great shape, however, I have personally leaned on and over this railing several times and it has not budged against my 200+ pound weight.
Owner offered $120 discount, however independent contractors have told me the concrete repair work to make it whole again would cost about $1,700, not including cost of a new railing. I don't expect reimbursement for a new railing, but at the very least the concrete needs repaired for the damage caused by their workers.. It was an accident and I'm sure the owner has insurance. Not sure why he's stonewalling me on this repair work.
I agreed to the price, but due to all the rain we were getting at the time the project was delayed. The soil needed to be dried out so that it could be mulched up and not cause any clumps. He started the job in
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