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Over 2,823 reviews for
Cincinnati Internet Service Providers from people just like you.

F
"I was notified that they are no longer going to going to be carrying the wireless prepaid services through
, and I was told that we need" to switch to the wireless carrier of our choice. I was given 3 weeks to switch to another carrier, and I was informed that I would have to use the balance of the prepaid phone or the minutes would be forfeited. My issue is that the phone is my Aunt's, who is currently out of country, and there would be no way that $80 worth of minutes would be used within 21 days. After being bounced around several customer service agents, I was given the run around that I was unable to speak with them, not a manager. It's very frustrating that I was unable to talk to someone that would understand the issue of in no way being able to use all of these minutes within a short period of time. What I am seeking would be a credit for some of the money that I have for the prepaid for the talk minutes. I just think that is a lot of talk time to ask any customer to use within a 3 week period. This is a very poor business practice and it is very frustrating that customer needs/money is not being considered within this scenario.

-Torey T.

C
"I agree with everything other reviewers have said. I want to suggest a remedy. Persist! Persist! Persist! If you DEMAND justice, you will get a little bit. This" has worked for me. I have gotten re-embursed for times when my phone or internet went out and when I was having difficulty with my television. About the billing problems...insist they change their company policy from one of punishing their faithful subscribers, to an outlook and policy of rewarding us. Until, and unless, a company policy changes in that way, we will continue to waste our time and they will continue to grab our money, and thereby, treat us with disrespect, disdain, and lack of appreciation for our allegiance. CUSTOMERS UNITE AND ARISE! **I responded 'Yes' to "Would you use this provider in the future?" because they are the only cable provider I can use. If I should move from this condo complex, I would have more options.

-WINIFRED BEAM K.

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Internet Service, Phone Service - Cellular, TV Service - Cable, Phone Service - Landline, TV Service - Satellite

Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

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Internet Provider reviews in Cincinnati

F

Rating
I had been with
Cincinnati Internet Service Providers Provider Name Locked
for 8 years. The last few months, the service has been intermittent. When I call, they blame my computer but my work computer has the same problem. Then the service would re-establish on both computers at the same time....tells me it's their problem. So, I decided to upgrade to fioptics. have a letter that service would start at 9-4-2014 after 8 pm. Called @ 8:30 pm - no service - they said wait - called back later - they said not activated - wait. Called twice on Friday - no help - i'd get these off shore people that you couldn't understand. Finally on Sat, called and asked for a supervisor. Woman who helped me said they had never contacted dispatch to start service. Said I'd have service on Monday (9-8-14). Monday afternoon - no service - called @ 6:30 - same drill - wait till 8 pm. After 8PM - it could be anytime tonight...just wait. Finally around 10 pm, I called and the bozo on the phone said - well you may have a faulty modem. You'll need to take it to a
Cincinnati Internet Service Providers Provider Name Locked
store....Yea right...
Anyway, I visited Verizon this morning. Within 10 minutes, they had this mobile modem set up for me. Guess what - 1/2 THE PRICE OF THE
Cincinnati Internet Service Providers Provider Name Locked
SERVICE.
Anyway, I came home; set it up on both my work and home computers and it was off and running within 30 minutes.
No phone calls - no off shore accents with please repeat over and over....
THIS WAS THE WORST CUSTOMER SERVICE EXPERIENCE I EVER HAD. AND JUST THINK I WAS AN 8 YEAR CUSTOMER. THEY WILL NOT STAY IN BUSINESS LIKE THIS. VERIZON NEEDS TO ADVERTISE THEIR $20 A MONTH MODEM. I WOULD HAVE SWITCHED YEARS AGO IF I'D KNOW I COULD HAVE GOOD OR BETTER SERVICE FOR 1/2 THE PRICE.
- Rhonda S.
F

Rating
service was ok earlier on. then problems and more problems. everyone who used them is aware of issues.
could not talk to anyone.
service was down.
then..... out of business
- john L.
F

Rating

No internet for 3 days. Then they screwed up the modem again and they want me to go 7 days without being able to get on Company VPN. Was on the phone w/ them for 3+ hours and they were at my house for over 4 hours. They operate technical service from Philippines and a) connection is awful and b) can't understand half of them c) always claim "NO MANAGER IS AVAILABLE"
Spoke with
Cincinnati Internet Service Providers Provider Name Locked
ID V425772
Cincinnati Internet Service Providers Provider Name Locked
was technician.
Cincinnati Internet Service Providers Provider Name Locked
's boss
Cincinnati Internet Service Providers Provider Name Locked
was in
Cincinnati Internet Service Providers Provider Name Locked
but won't talk to me directly. First they thought it was ID 50587...can't read last digit either 0,5 or 3 ID 01691 ID 2506 ....still on hold 45 minutes later so not sure who else I will talk to. You will get totally JUNK service unless you pay for Business Class. So even if you run a 1 person business in your home and pay residential fee they don't care if you have 7 days lost work.




- laura S.
F

Rating
I was being charged 54.99 a month just for internet service. They upped it to 57.99. I called to speak with someone about it, and after a long discussion with no help, because all the person wanted to do was convince me to buy a phone-internet-cable package, the person was going to transfer me and ended up disconnecting me. I called back again, and after another lengthy discussion with no help, got transferred again and disconnected again. I immediately called Cincinnati Bell to sign up for their internet. My appointment was set for three weeks later to have CB fiber optics installed. Immediately after the installation, I called TWC to cancel my service. Of course I was disconnected once again!!! Had to call back again, and cancelled my service. Then the fun began once I received a bill for far more than the two days of service I should have been charged for. Got zero help from customer service on the phone, so I decided to have a chat session online. During the hour and 15 minute chat online, I was first told the charge was for unreturned equipment, then I was told the charge was because it takes TWC 12 days from the day you cancel service to actually cancel it -- what??? -- and then back to being told it was for unreturned equipment. By this point I had explained over and over to everyone I spoke with that I had no TWC equipment. When I first signed up for their service I purchased my own modem through a promotion they were having, and I paid $100 for my modem. Again, I will state, this was through TWC's own promotion!!! They are saying I never returned their modem. And I didn't. Because they never installed their modem -- they installed my modem that I paid $100 for. The final bill I received from TWC was for $27.06, but I was enrolled in auto pay with them and they actually charged my credit card $57.99. I only owe them for TWO DAYS of service!!! I will be filing a dispute with Discover over this, but wanted to warn everyone out there who may read this:
Cincinnati Internet Service Providers Provider Name Locked
CABLE HAS THE ABSOLUTE WORST CUSTOMER SERVICE POSSIBLY IMAGINEABLE, AND COMMITTED WHAT I CONSIDER TO BE FRAUD BY CHARGING MY CREDIT CARD FOR SERVICE I DIDN'T RECEIVE AND/OR EQUIPMENT I don't HAVE. I STILL don't KNOW WHAT THE CHARGE WAS FOR BECAUSE THEY KEPT TELLING ME DIFFERENT THINGS.
- Renee R.
F

Rating
Problems with internet service. Loss of connection. CS NOT helpful on phone 2 hrs. Service sent to house found sub-contracted installers connected poorly. I was billed for moving service when it was supposed to be no charge. Could never get TW to rectify. Discontinued service and will never do business with them again. Worst CS I have ever encountered.
- Kimberly H.
A

Rating
The phone service is always prompt and courteous, and I have found in the past year or so extremely professional and competent. Perhaps my problems are just easy-to-solve ones, but they are almost always solved with a single phone call any time of the day or night (I keep unusual hours). I am always offered the choice of a service call (at no expense to me since I am having a problem) if I have trouble following their directions about how to fix the problem or if the problem persists. Several times I've received a call-back or follow-u[ email to be sure my problem has been completely resolved.
- JANE O.
A

Rating
Technician arrived on time was friendly. courteous and took time to explain everything. He also had to figure out the best route to the TV downstairs and Cautioned us about never letting anyone drill in through the large exposed foundation wall that wraps the back half of our house since (we are perched on a hillside). He also suggested we use the rr email for some things, but to create a gmail or similar account for all main contacts in case we switch service providers. He was very thorough and gave us great service.
- Elinore M.
C

Rating
The service tech was very professional, friendly and walked through (verbally) everything he was checking, testing, etc. I was confident in his abilities, although we are still experiencing some intermittent problems, that shouldn't be happening with all new, above average equipment. So, while our problem is LESS frequent, the results of lost connection are still the same and disruptive to work times.


- Jennifer V.

Internet Service Providers in Cincinnati

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 - webpopular.net

2150 W Northwest Hwy

A Team Installs

375 Clark St
Batavia

A&J Design Solutions

2969 Hyannis Drive
Cincinnati

Advia Internet

7754 Camargo Rd
Cincinnati

AKITATEK LTD

33 BOEHM CT
Fairfield

Alegius Technologies LLC

PO Box 181405
Fairfield

Alexander Technical Resources

1263 Glenwood Ave. SE

Alliance Telecom Corp

7582 Las Vegas Blvd

Almighty Web Designs

301 Yamato Road

AMERICA ONLINE

Cincinnati

Andy's Web Tools

646 N Riverside Dr

Aranzamendez Design

7892 Camargo Rd
Cincinnati

Auto Transporters Online

25108 Marguerite PKWY, Ste A-353

Aws Web Design

po box 3164

Bay Geeks

3535 Prescott St N

BCIS Enterprises

917 S Main St

Best Practice Institute

410 Evernia Street

BLUE CHIP DATA

718 Alpine Dr
Milford

Bold Statement Web Design

2513 Brokaw Ave
Cincinnati

BOX PARTY RENTAL, LLC

web based
Cincinnati

Cable TV America

540 S Water Street
Kent

Cain Designs, LLC

3414 Millikin Rd
Hamilton

CamTech Computer Solutions

787 Neeb Rd
Cincinnati

cashtexters.net

6462 Westwood St

Cincinnati Bell

221 E 4th St
Cincinnati

Cincinnati Bell Telephone

201 E 4Th St
Cincinnati

CINCINNATI BELL WIRELESS

7565 KENWOOD RD
Cincinnati

Cincinnati Bell- ZoomTown Internet

201 E Fourth St
Cincinnati

Cincinnati Dry Carpet Cleaning

4000 Woodford RD
Cincinnati

CINCINNATI PC SOLUTIONS

4770 RED BANK EXPRESSWAY
Cincinnati

Clear Internet Sales

4601 Eastgate Blvd
Cincinnati

CommercePundit.com

1625 Lakes Pkwy.

Creep Squash

7925 Silverton Avenue

Dish Network Cincinnati

232 Goodman Dr
Cincinnati

Dish Network Cincinnati

232 Goodman Dr
Cincinnati

Dyer Media Group

329 Lookout Drive

eDrugSearch.com, Inc.

607 E. Blanco #398

eFuneral

5000 Euclid Ave Ste 310
Cleveland

eMedia Design

PO Box 31232
Cincinnati

Eyeflow Internet Marketing

1013 East Carson Street

EZ Earn And Learn

324 Sunset Ave.

FINE TELECOMMUNICATIONS

2278 NEWPORT BLVD

Firegang Digital Marketing

159 S. Lincoln St. #301C

Fly Media Productions, LLC

225 Parkway 575 #620

ForbenMedia

7401 Summerhill Road

Full Rotation Group

90 Lackawanna Ave

Get Noticed Get Found

1775 Mentor Ave
Cincinnati

GetGeek Technical Support

4992 Kingsgate Ct
Riverside

GetMoneyTeam

4124 Harrison Ave
Cincinnati

Greencastle Web Design

676 Shannon Drive N

Hill's Hardware

1776 Mentor Ave

HostCrusher

3008 Tudor Rd.

Ideas and Pixels

421 Anderson Ferry Rd
Cincinnati

JP DESIGN

673 PARKLAND DR
Cincinnati

Jtuck Industries

3893 Mack Rd Apt 114
Fairfield

Karagwe

4747 Montgomery Road
Cincinnati

Kramer Technology Services

1515 Cannon Pkwy Apt 2014

KSV Connections

26207 Short Rd.

Laximi Company LLC

311 Warren St

Local Results

5202 Douglas Corrigan Way

LocalGreatDeals.com

424 Wards Corner, Suite 120
Loveland

Mindbox Studios

700 W Pete Rose Way
Cincinnati

Modern Web Studios

1067 N Main St

MTCI

11260 Chester Rd. Suite 700
Cincinnati

My Utility Brokers

9344 Tarryton Ave.

Noble Laptops Ltd

980 Old State Route 74
Batavia

novusORDO

PO Box 801

O2T2 Hosting

Po Box 26041

PC On Call

6899 Steger Dr
Cincinnati

PC Wizards

248 Wenchris Drive
Cincinnati

PC Works

3501 Tylersville Rd
Hamilton

PC4U Repair and Networking

735 Clinton Springs Ave
Cincinnati

Performance Media Placement

23172 Plaza Pointe

Prelltech Web development

2387 Martinsville Road
Martinsville

Priceless Print

14 Fawn Dr
Fairfield

Princeton Internet Marketing

295 Route 571, Suite 181

ReachLocal

8600 Governors Hill Dr.
Cincinnati

Red Blue Concepts

3176 Darvany Drive

Redhaus Design

3040 Oasis Grand Blvd

RevLocal

407 Vine St
Cincinnati

Rose-Tech, LLC

530 Delaware Xing

Sellbooks.com

4121 Hillegas Road

Shasta Consulting & Web Design, Inc.

2205 Hilltop Drive - 2020

Smart Evolutions

PO Box 2226

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

TDH Web Design

16317 Crackerneck Rd

Tellox Web Hostin

1975 Stahlheber Rd
Hamilton

The Right Way to Write

30 East Georgia Street

Think Big Websites

12102 Park Dr.

Time Warner Cable

7906 Dixie Hwy

Time Warner Cable Cincinnati

9825 Kenwood Rd # 102
Cincinnati

Time Warner Cable Cincinnati

632 Vine St # 610
Cincinnati

Time Warner Cable Cincinnati

3026 Burnet Ave
Cincinnati

Time Warner Cable Cincinnati

632 Vine St # 610
Cincinnati

Time Warner Cable Cincinnati

4601 Eastgate Boulevard

Time Warner Cable Cincinnati

4601 Eastgate Blvd #816
Cincinnati

Time Warner Cable Cincinnati

250-298 E 6th St
Cincinnati

Time Warner Cable Springdale

11790 Springfield Pike
Cincinnati

Time Warner Cincinnati

5050 Section Avenue,
Cincinnati

Time Warner Cincinnati

11325 Reed Hartman Hwy # 100,
Cincinnati

Time Warner Cincinnati,

4951 Cornell Rd,
Cincinnati

Time Warner Hamilton

5166 Princeton Glendale Road,
Hamilton

Timegears.com

13908 Allisonville Road

TLB Web Design

1233 Castle Drive
Mason

TOAST.NET

4841 MONROE ST
Toledo

Top Agent Ads

11835 Carmekl Mtn Rd

Trademark Electric

603 Congress Park Dr
Dayton

Transcriptionist

P.O. Box 3
Caldwell

Unlimited Web Design

12 Hopkins Street

Upright Communications

430 Reading Rd.
Cincinnati

UrlyBird Media

46 Winding Way

Viking Design, LLC.

1264 Troy Ct.
Mason

Walton Street Web Design

2032 W Walton St

Web Editors, Inc.

21392 Palomar Street #958

Webb Design

PO Box 690661

Webgate Studios

1777 stonehouse lane

Wholesaleinsurance.net

2266 LAVA RIDGE CT

Wire My Web

48 Maiden Ln

WON Marketing, Inc.

200 N. Harrison St, #106

Worldwide TeleNet

10500 Lower River Rd

WSI4Marketing

453 Warren Avenue
Cincinnati

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

ZIMMERMAN COMMUNICATIONS

1080 NIMITZVIEW
Cincinnati

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