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Internet Service reviews in Cincinnati
Obviously, the cost of the international long distance depended on how many calls I made. The other services should have had a fixed rate. However, not counting the international service, my bill usually fluctuated from month to month. Every time I called the explanation was different and, every time, I was told the person I had talked to the last time had made a mistake.
The last drop was when I started getting charges on my bill from some modeling service (whatever that might be). I called twice to have this cancelled, and the charge kept re-appearing on my bill. The last time I called, I spoke to a young man who told me, in a very unfriendly
Also, at one point I had had dial-up internet through
As a result, I cancelled my home phone service. I have no intention of hiring
Today I had to call four times and speak with six different people (the connection was lost three times) and I had to explain the problem over and over again. On the first call the rep either would not or was too untrained to LISTEN to my problem because she insisted on checking the modem which had been working until she had me unplug all the cables including the coax cable and reset it. After that the modem wouldn't work any more and I lost complete internet access. I originally called about no wireless access, but now I didn't have any internet access due to the tech's evident lack of training. It took about two hours and speaking with six people before the modem started working again (on its own- not with TW's help) but wireless still wasn't working correctly which is what I originally called about.
I was told that it would be six days before they could get anyone out. That was the best they could offer six - yes that is 6 - days! Over the 5 years there have been numerous problems (at least 10 now) and each time the tech would rewire everything saying the previous guy didn't know how to do it right. But each time nothing worked any better. There are wires hanging down all over the basement ceiling from all these re-wires which I understand is a fire hazard and could cost me my insurance . Oh, yes they say wireless doesn't work well in old houses?? So, people who live in older homes don't have wireless in Cincinnati? That sounds like spin to me.
This company has terrible customer service and worse technical support! ”
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