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Cincinnati HVAC Contractors Reviews
I plan on calling them again when I do decide to replace the air conditioner and would give them my highest recommendation.
What is annoying is the hounding to write a review. Calling my cell phone, giving me paperwork and pursuing me until I agree to write the review may be the reason I don't use them in the future. It's not that I didn't want to write it, it's that I didn't appreciate the pressure to do so. The review seemed to be more important than the actual experience I had with the work.
We had a new HVAC (heat pump and air handler) installed in May 2013 by
Installers were prompt, efficient, professional; removed old system, cleaned up. All was good.
Within a month, the system stopped cooling. hours (!)
technician showed up and discovered the coil inside the
Next day, after unit thawed, a different technician showed up, spent quite a bit of time trying to analyze what was wrong.
He was unable to find a cause; system then worked correctly. Company followed up and offered to check system
again in a month.
Then in December, cold time, the system didn't seem to be heating well. Again, we got an almost immediate service response.
This time the technician spent about 3 1/2 HOURS; checked everything, analyized all components. Many companies set a time limit; if they can't fix it fast, move on to the next.
It Turns out the problem was in the configuration of the original system at the factory. Technician stayed until he had figured out what was wrong and fixed it.
I couldn't be more impressed with this company's attention to detail and determination to GET IT RIGHT.
Their price was great; provided cost-effective financing as well.
In my business career I learned it was easier to keep a customer than to find a new one.
Service is everything when the comfort of your family matters.
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