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Over 1,909 reviews for
Cincinnati Phone Companies from people just like you.

"Bell continues to be an "F" rating for: following objective reasons: _ 1) Internet page has allegedly "lockout" for verbal ads on their system;" it is Not Working; again. _2) I personally interviewed a neighbor & his Fiber out @ key time: MSU B-ball game @ key timet.__Bell knocked out internet repeated during fiber installs all over SW Ohio 3) My lawyer had them charge his account even though it was not DUE and he asked them to do later w/ a diff. card._ He had to call and get them to credit it back. They screwed that up so he had to call the next day due to inadequate service the 1st time. 4) They do zero over-site over their contractors I personally witnessed power outage in our neighborhood that was not only unsafe, but was totally avoidable!!!!!!!!!!!!!!!!!__They aggravated it further by sacrificing peoples freezer goods by delaying for another several hrs. on their co. free choice. (I have others pics of the damage). The local govt. was notified too. __ They tore up our yards (not in the easement either!)_) Drove over my yard un-involved in project cable move: not possible via that. They uni-lateraly jacked peoples internet rates (and the ones who shared their dismay they be-grudingly adjusted Their CEO got a $9 M bailout & you paying for it_ Bell sold Wireless for millions & rates went up? YOURS.......They laid off locals and hired poor servicing Flipinos. They could have buried 3 neighbors fiber cable during warmup. 4 weeks later still NOT done due to work order entry in-competance I was told.____________DON;T USE BELL; also incompetent and unsafe/damage creating.


"The installation was very good. The tech had to run a line. He was very professional. We have now had the service for a few years with some issues here and there" with slow internet, loss of cable, but most frustrating is the daily calls from collection agencies asking for MANY different people. We stopped counting after 10. Must have been a popular number. Now we switched our security system to a cell phone so we could eliminate the land line and want to cancel cable, use antenna for local channels (we get 9 different in HD - just can't save) with an upgrade in internet for netflix or something. We have now called 4 times. The first time we spent 20 minutes telling the woman we were SURE we wanted to cancel. She told us to listen to the options as we may change our mind. FINALLY, she said she had to get a supervisor as she could not cancel our service. Put us on hold about 10 minutes, came back and said no supervisor is there and we need to call back at 7:30 AM. Called again, same result. I called from work during the day today, and was told no supervisor available, they cannot cancel service, but supervisor would call me back by end of the day. No one called so I called again before they closed and was told, no problem, she could cancel and would take care of that. Told me the price of the upgrade and she could not give me the advertised price on the internet as that was for bundles. I told her it said "a la or bundle" and she told oh, that was for new customers only. I told her never mind we can cancel that too as the price is the same as the other company and it is ranked higher. She said she can get me $5 over the advertised but has to get approval from supervisor (which I asked for in the1st place and was told she could help me). She put me on hold and 30 minutes later (we timed it) to the minute the phone hung up. Tried calling back and they were closed. Tried talking on line and told they can only sell. I must call during the day. UGH. Totally not worth it.

-Sue C.

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Phone Company reviews in Cincinnati


This company is horrible. Internet was spotty at best. Multiple calls to have them look into it and the person on the other end of the phone wasn't even on this continent!!! Cancelled service and had multiple problems getting a final bill, then tried to charge me late fees because they couldn't figure any of it out. Absolutely horrible.
- Benjamin M.

Below is the email that I sent to w/CBT (our salesman that came to our door to sell us the fioptics package).
I just wanted to send you an email to let you know that since our Fiberoptics was installed on 10-24-13, we have been very unhappy with the service. I was noticing that the system ...More needed to be rebooted frequently and the picture was stalling during DVR playback as well as the picture was pixelated. I called to get service a few times prior to asking for someone to come out physically on 12-3-13. He came out and checked out the boxes and had to replace our main DVR box. Once Mr. made the service call, we thought everything was okay. A freak accident happened on 12-20-13 when the construction crew building a house next door to ours accidentally cut the line from the box going to the house. They took full responsibility and called to have you back for a service call. Upon review of the situation, your technician Mr. D Babik came out to repair the line. In doing so, he found a problem with the INITIAL installation of the service. First and foremost, theTV upstairs in my bedroom was not hooked up to a dedicated line as it should have been since it was a DVR unit. In addition, Mr. Babik had us call ADT services to make sure that we were getting service through our phone line. When we called, they said that we hadn't had ANY service going to them since October 24, 2013 (the day of our initial installation). My husband specifically voiced his concern over the alarm system and the installing technician assured us that he had addressed the issues. (Yes, I should have called ADT to verify, but I was naive and believed the technician when he said that he had handled it.)
Since Mr. Babik has been out to fix the system on 12-20-13, we have been out of town and just returned last evening (1-1-14). When I turned on the TV, the DVR box was already reading Err...I do not know how long it was on Err. We had to once again unplug the modem & DVR and reboot the system. I was also using the remote control to fast forward through a DVR'd program and the FF button would not work and we had to go to the CBT store in the Eastgate Mall to get the remote replaced. The final straw was when I was watching a show on playback today, and the screen just went black, the guide at the bottom was working, but no picture. I once again had to reboot the system. I would say that on average, I am rebooting my system at least once a day, and modem/DVR reboot at the very least 2-3 times a week.
A couple of other issues I have is that there is no caller id block (for my outgoing calls-privacy block), and I have set the caller id to show up on the TV when someone calls, yet nothing ever shows up on the screen. In conclusion, with all my problems with your service and the massive outage last month that took out everyone's service, I am just fed up with the issues. If my issues can not be resolved or at least handled in an acceptable manner, I will be returning to TWC.
AS of 1-31-14, we have switched all services back to TWC but our phone number has never been ported back over to TWC. After multiple calls & getting SR. management involved to no avail, we have had to get a new phone number from TWC & CBT is still holding our phone number hostage and will not port over to TWC.
- Jacquelyn P.

Our family has had , Internet and phone service since January. The first 3 months was a disaster as we needed a service tech to come out 3 separate times to fix what the previous tech screwed up. Since March, we haven't needed a tech, but the dvr receiver on both tvs were slow to respond and needed to reboot at least every ...More other day, sometimes twice a day. We had no complaints with the internet or the phone. Both were fine. The problem came when enough was enough and we decided to return to Direct TV. The customer service rep on the phone was so antagonistic, I felt like I was in a fight just to disconnect our cable. He gave me an appointment to have service changed and the tech showed up today (09/19/12) and an hour later our service was changed. We asked if he could cut off our phone service and he said we had to call customer service. I tried calling and twice was on hold for 20 minutes without answer. Finally my wife called the sales dept from an unknown number and miraculously got right in. She then was transferred to customer service and they informed her it would take 3 business days, to which my wife asked to speak to a supervisor. None are available was the reply and one would contact us in up to 3 business days. This experience is so aggravating, I will never return to this company to do business.
- Carl A.

Landline goes out regularly or has bad static. Calls to the service center are frustrating. Time to get a service person out are atrocious.
- Blanche & Tim S.

The broadband service that we have available to us in the whole area is pitiful from everybody. It's been fine, when all we are getting is email and using the internet a little bit. But if you want to stream a video, forget it. There isn't enough capacity where we live to begin to do that. My wife couldn't even watch a crummy video from ...More YouTube without it buffering over and over again. We are not feed out of one of their main offices. We are feed out of their substation and on weekends and evenings when people are using it, all you can do is send an email or little things on the internet. We had people out several times to look at it and they told us that it doesn't have the capacity. They were very professional when they came.
- Michael H.

We had cable and phone through and decided to add Road Runner Wireless Internet Service. We scheduled the installation appointment for a certain time frame. The technician came within the time frame and was very nice. He went to the basement to look over the wiring and decided to add a booster to our line. The previous tech who ...More did the initial install did not put a booster on the wiring. This was a big improvement to all of our Services. The technician made sure our connection was secure and showed us how to check it. The service is fast and we have been happy with the INTERNET service.

I called the company and they passed me along so many different people that the call ended up being two hours long. They don't have experienced techs for the installation system. From June 19 to 2 you have been without any service, email or otherwise. Ultimately I ended up just canceling my phone and internet service setup ...More with and now I'm waiting to hook back up w/PACBell

All you need is a broadband connection into your home. will send you a telephone adapter which will connect to the modem; you have the option to plug the adapter to the phone plugs in your house so that all phones that are wired in the home will get a dial - they have wonderful documentation and also ...More very friendly people to help you. Best of all knows phones so all the services that are included for the $19- $24/mo (less than the other company) are so much more sophisticated then those offered by the other company; Also the user interface is nice to work with; I kept my Cinti Bell line but never use it any more - so I could drop that down to $5/mo charge + any calls I make on it - which are none; This way I can have the peace of mind that if my cable goes out I can still have a phone.
- Todd and Kathy S.

Phone Companies in Cincinnati

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Allen Miller Computer Consulting

2980 Springer Avenue



Answer United

2015 W. Crosstown Pkwy



Brown & Son's Moving & Storage

1734 Route 131

Butler Technologies

5380 Dovetree Blvd



Cincinnati Bell

221 E 4th St



Cincinnati Bell Telephone

201 E 4Th St



Cincinnati Bell- ZoomTown Internet

201 E Fourth St

Clear Voice One

7510 Cardwell St



IV Support Holdings LLC

500 West Putnam Ave

Kramer Technology Services

1515 Cannon Pkwy Apt 2014

KSV Connections

26207 Short Rd.









Ohio Sound, LLC

697 Hill Rd. N.

Patriot Services

4170 W Galbraith Rd

Phone Medic, LLC

8216 Princeton Glendale Road, Suite 141



Refresh Computers

820 E St Rd 434

T-Mobile - Cincinnati

8315 Beechmont Ave

TelData Source

Kings Mills



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