Cincinnati Landline Phone Services

in Cincinnati, OH

Landline Phone Service Reviews in Cincinnati

F

Rating
Below is the email that I sent to
w/CBT (our salesman that came to our door to sell us the fioptics package).
,
I just wanted to send you an email to let you know that since our Fiberoptics was installed on 10-24-13, we have been very unhappy with the service. I was noticing that the system needed to be rebooted frequently and the picture was stalling during DVR playback as well as the picture was pixelated. I called to get service a few times prior to asking for someone to come out physically on 12-3-13. He came out and checked out the boxes and had to replace our main DVR box. Once Mr.
made the service call, we thought everything was okay. A freak accident happened on 12-20-13 when the construction crew building a house next door to ours accidentally cut the line from the box going to the house. They took full responsibility and called to have you back for a service call. Upon review of the situation, your technician Mr.
D Babik came out to repair the line. In doing so, he found a problem with the INITIAL installation of the service. First and foremost, theTV upstairs in my bedroom was not hooked up to a dedicated line as it should have been since it was a DVR unit. In addition, Mr. Babik had us call ADT services to make sure that we were getting service through our phone line. When we called, they said that we hadn't had ANY service going to them since October 24, 2013 (the day of our initial installation). My husband specifically voiced his concern over the alarm system and the installing technician assured us that he had addressed the issues. (Yes, I should have called ADT to verify, but I was naive and believed the technician when he said that he had handled it.)
Since Mr. Babik has been out to fix the system on 12-20-13, we have been out of town and just returned last evening (1-1-14). When I turned on the TV, the DVR box was already reading Err...I do not know how long it was on Err. We had to once again unplug the modem & DVR and reboot the system. I was also using the remote control to fast forward through a DVR'd program and the FF button would not work and we had to go to the CBT store in the Eastgate Mall to get the remote replaced. The final straw was when I was watching a show on playback today, and the screen just went black, the guide at the bottom was working, but no picture. I once again had to reboot the system. I would say that on average, I am rebooting my system at least once a day, and modem/DVR reboot at the very least 2-3 times a week.
A couple of other issues I have is that there is no caller id block (for my outgoing calls-privacy block), and I have set the caller id to show up on the TV when someone calls, yet nothing ever shows up on the screen. In conclusion, with all my problems with your service and the massive outage last month that took out everyone's service, I am just fed up with the issues. If my issues can not be resolved or at least handled in an acceptable manner, I will be returning to TWC.
AS of 1-31-14, we have switched all services back to TWC but our phone number has never been ported back over to TWC. After multiple calls & getting SR. management involved to no avail, we have had to get a new phone number from TWC & CBT is still holding our phone number hostage and will not port over to TWC.
- Jacquelyn P.
D

Rating
Our family has had
, Internet and phone service since January. The first 3 months was a disaster as we needed a service tech to come out 3 separate times to fix what the previous tech screwed up. Since March, we haven't needed a tech, but the dvr receiver on both tvs were slow to respond and needed to reboot at least every other day, sometimes twice a day. We had no complaints with the internet or the phone. Both were fine. The problem came when enough was enough and we decided to return to Direct TV. The customer service rep on the phone was so antagonistic, I felt like I was in a fight just to disconnect our cable. He gave me an appointment to have service changed and the tech showed up today (09/19/12) and an hour later our service was changed. We asked if he could cut off our phone service and he said we had to call customer service. I tried calling and twice was on hold for 20 minutes without answer. Finally my wife called the sales dept from an unknown number and miraculously got right in. She then was transferred to customer service and they informed her it would take 3 business days, to which my wife asked to speak to a supervisor. None are available was the reply and one would contact us in up to 3 business days. This experience is so aggravating, I will never return to this company to do business.
- Carl A.

Cincinnati Landline Phone Service Articles

Landline Phone Service reviews in Cincinnati

D

Rating
Landline goes out regularly or has bad static. Calls to the service center are frustrating. Time to get a service person out are atrocious.
- Blanche & Tim S.
C

Rating
The broadband service that we have available to us in the whole area is pitiful from everybody. It's been fine, when all we are getting is email and using the internet a little bit. But if you want to stream a video, forget it. There isn't enough capacity where we live to begin to do that. My wife couldn't even watch a crummy video from YouTube without it buffering over and over again. We are not feed out of one of their main offices. We are feed out of their substation and on weekends and evenings when people are using it, all you can do is send an email or little things on the internet. We had people out several times to look at it and they told us that it doesn't have the capacity. They were very professional when they came.
- Michael H.
A

Rating
We had cable and phone through
Cincinnati Long Distance Phone Companies Provider Name Locked
and decided to add Road Runner Wireless Internet Service. We scheduled the installation appointment for a certain time frame. The technician came within the time frame and was very nice. He went to the basement to look over the wiring and decided to add a booster to our line. The previous tech who did the initial install did not put a booster on the wiring. This was a big improvement to all of our
Cincinnati Long Distance Phone Companies Provider Name Locked
Services. The technician made sure our connection was secure and showed us how to check it. The service is fast and we have been happy with the INTERNET service.
- JOE & SHERRY W.
F

Rating
I called the company and they passed me along so many different people that the call ended up being two hours long. They don't have experienced techs for the installation system. From June 19 to
Cincinnati Long Distance Phone Companies Provider Name Locked
2 you have been without any service, email or otherwise. Ultimately I ended up just canceling my phone and internet service setup with
Cincinnati Long Distance Phone Companies Provider Name Locked
and now I'm waiting to hook back up w/PACBell
- KENNETH S.
A

Rating
All you need is a broadband connection into your home.
Cincinnati Long Distance Phone Companies Provider Name Locked
will send you a telephone adapter which will connect to the modem; you have the option to plug the adapter to the phone plugs in your house so that all phones that are wired in the home will get a dial
Cincinnati Long Distance Phone Companies Provider Name Locked
- they have wonderful documentation and also very friendly people to help you. Best of all
Cincinnati Long Distance Phone Companies Provider Name Locked
knows phones so all the services that are included for the $19- $24/mo (less than the other company) are so much more sophisticated then those offered by the other company; Also the user interface is nice to work with; I kept my Cinti Bell line but never use it any more - so I could drop that down to $5/mo charge + any calls I make on it - which are none; This way I can have the peace of mind that if my cable goes out I can still have a phone.
- Todd and Kathy S.
F

Rating
I just returned my wireless router to the CincinnatiBell store today. Over the last 5 months I had to call them on 4 separate occasions because my phone was out. It went out for the fourth time on
Cincinnati Long Distance Phone Companies Provider Name Locked
18th as both my phone and internet were out. I requested a call from a supervisor at least 3 times, even going so far as to visit the CB store to
Cincinnati Long Distance Phone Companies Provider Name Locked
a complaint. As of this date I have not received a call. I went so far as to tell the manager that I couldn't work for an employer that treats their customers so poorly. There are a LOT more examples of poor customer service from them, but you get the point.
- J.E. Boland F.
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All Long Distance Phone Companies in Cincinnati, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A TOTAL ANSWER

75 CAVALIER BLVD
Florence, KY

A-1 TAB INC

20 S BREIEL BLVD
Middletown, OH

Allen Miller Computer Consulting

2980 Springer Avenue
Cincinnati, OH

ANDERSON BUSINESS CTR

8070 BEECHMONT AVE
Cincinnati, OH

ANSWERING CINCINNATI

312 PLUM ST
Cincinnati, OH

ANSWERING EXCHANGE

312 PLUM ST
Cincinnati, OH

AROUND THE CLOCK CALL CTR

21540 Prairie St Unit E
Chatsworth, CA

AT&T

Louisville, KY

Brown & Son's Moving & Storage

1734 Route 131
Milford, OH

Business Class Solutions

6641 Conch Ct
Boynton Beach, FL

C.A.T.S. Construction Services

18 Needmore St
Walton, KY

CAS INC

810 MATSON PL
Cincinnati, OH

Cincinnati Bell Telephone

201 E 4Th St
Cincinnati, OH

CINCINNATI BELL WIRELESS

7565 KENWOOD RD
Cincinnati, OH

Cincinnati Bell- ZoomTown Internet

201 E Fourth St
Cincinnati, OH

COMMUNICATIONS CENTER OF OHIO

421 ANDERSON FERRY RD
Cincinnati, OH

FINE TELECOMMUNICATIONS

2278 NEWPORT BLVD
Costa Mesa, CA

Focus Telecommunications Answering Service

1912 Liberty Road
Sykesville, MD

G&C Innovative Technolgies ~Home~Business~NP~

5381 Sugar Camp Rd
Milford, OH

Guardian Protection Services

174 Thorn Hill Rd
Warrendale, PA

HAMILTON TELEPHONE ANSWERING

2190 TULEY RD
Hamilton, OH

HAMILTON TELEPHONE ANSWERING

511 RENTSCHLER BLDG
Hamilton, OH

Handyman Services

P.O. box 12389
Covington, KY

Kramer Technology Services

13861 Raceway Dr Apt 638
Northlake, TX

Marcor Technologies Inc

2807 Yosemite Dr
Aurora, IL

MAXIMUM COMMUNICATIONS INC

117 WILLIAMS ST
Cincinnati, OH

MEDCOM TELECOMMUNICATIONS

1526 COMMERCIAL PARK DR
Lakeland, FL

MESSAGE CENTER

7305 INDUSTRIAL RD
Florence, KY

MESSAGE CENTER

6851 PLAINFIELD RD
Cincinnati, OH

MESSAGE CENTER

312 PLUM ST
Cincinnati, OH

MEYER'S ANSWERING SVC

421 ANDERSON FERRY RD
Cincinnati, OH

Next GEN Cabling, LLC

Maineville, OH

NumberGarage.com

4322 Harding Pike, STE 417
Nashville, TN

Ooma Inc

1840 Embarcadero Rd
Palo Alto, CA

Patriot Services

4170 W Galbraith Rd
Cincinnati, OH

Phone Medic, LLC

8216 Princeton Glendale Road, Suite 141
West Chester, Oh

PLANET TELECOM

10999 REED HARTMAN HWY
Cincinnati, OH

Skynet Innovations

PO Box 54111
Cincinnati, Oh

T-Mobile - Cincinnati

8315 Beechmont Ave
Cincinnati, OH

TelData Source

Kings Mills, OH

TELECOMMUNICATIONS MANAGEMENT

3146 SOCIALVILLE FOSTER RD
Maineville, OH

The Computer Guyz

2612 Larch Ln
Mount Pleasant, SC

Time Warner Cable

7906 Dixie Hwy
Florence, KY

VONAGE

Cincinnati, OH

Vonage

Orlando, FL

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