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Phone Company reviews in Cincinnati
I just wanted to send you an email to let you know that since our Fiberoptics was installed on 10-24-13, we have been very unhappy with the service. I was noticing that the system needed to be rebooted frequently and the picture was stalling during DVR playback as well as the picture was pixelated. I called to get service a few times prior to asking for someone to come out physically on 12-3-13. He came out and checked out the boxes and had to replace our main DVR box. Once Mr.
Since Mr. Babik has been out to fix the system on 12-20-13, we have been out of town and just returned last evening (1-1-14). When I turned on the TV, the DVR box was already reading Err...I do not know how long it was on Err. We had to once again unplug the modem & DVR and reboot the system. I was also using the remote control to fast forward through a DVR'd program and the FF button would not work and we had to go to the CBT store in the Eastgate Mall to get the remote replaced. The final straw was when I was watching a show on playback today, and the screen just went black, the guide at the bottom was working, but no picture. I once again had to reboot the system. I would say that on average, I am rebooting my system at least once a day, and modem/DVR reboot at the very least 2-3 times a week.
A couple of other issues I have is that there is no caller id block (for my outgoing calls-privacy block), and I have set the caller id to show up on the TV when someone calls, yet nothing ever shows up on the screen. In conclusion, with all my problems with your service and the massive outage last month that took out everyone's service, I am just fed up with the issues. If my issues can not be resolved or at least handled in an acceptable manner, I will be returning to TWC.
AS of 1-31-14, we have switched all services back to TWC but our phone number has never been ported back over to TWC. After multiple calls & getting SR. management involved to no avail, we have had to get a new phone number from TWC & CBT is still holding our phone number hostage and will not port over to TWC.
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