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Phone Company reviews in Cincinnati
I just wanted to send you an email to let you know that since our Fiberoptics was installed on 10-24-13, we have been very unhappy with the service. I was noticing that the system ...MoreRead more of this review needed to be rebooted frequently and the picture was stalling during DVR playback as well as the picture was pixelated. I called to get service a few times prior to asking for someone to come out physically on 12-3-13. He came out and checked out the boxes and had to replace our main DVR box. Once Mr. made the service call, we thought everything was okay. A freak accident happened on 12-20-13 when the construction crew building a house next door to ours accidentally cut the line from the box going to the house. They took full responsibility and called to have you back for a service call. Upon review of the situation, your technician Mr. D Babik came out to repair the line. In doing so, he found a problem with the INITIAL installation of the service. First and foremost, theTV upstairs in my bedroom was not hooked up to a dedicated line as it should have been since it was a DVR unit. In addition, Mr. Babik had us call ADT services to make sure that we were getting service through our phone line. When we called, they said that we hadn't had ANY service going to them since October 24, 2013 (the day of our initial installation). My husband specifically voiced his concern over the alarm system and the installing technician assured us that he had addressed the issues. (Yes, I should have called ADT to verify, but I was naive and believed the technician when he said that he had handled it.)
Since Mr. Babik has been out to fix the system on 12-20-13, we have been out of town and just returned last evening (1-1-14). When I turned on the TV, the DVR box was already reading Err...I do not know how long it was on Err. We had to once again unplug the modem & DVR and reboot the system. I was also using the remote control to fast forward through a DVR'd program and the FF button would not work and we had to go to the CBT store in the Eastgate Mall to get the remote replaced. The final straw was when I was watching a show on playback today, and the screen just went black, the guide at the bottom was working, but no picture. I once again had to reboot the system. I would say that on average, I am rebooting my system at least once a day, and modem/DVR reboot at the very least 2-3 times a week.
A couple of other issues I have is that there is no caller id block (for my outgoing calls-privacy block), and I have set the caller id to show up on the TV when someone calls, yet nothing ever shows up on the screen. In conclusion, with all my problems with your service and the massive outage last month that took out everyone's service, I am just fed up with the issues. If my issues can not be resolved or at least handled in an acceptable manner, I will be returning to TWC.
AS of 1-31-14, we have switched all services back to TWC but our phone number has never been ported back over to TWC. After multiple calls & getting SR. management involved to no avail, we have had to get a new phone number from TWC & CBT is still holding our phone number hostage and will not port over to TWC.
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