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Glass Block Installation reviews in Cincinnati
When we finally decided to go with
The workers showed up when we expected them and worked hard and fast. They kind of twisted the outdoor part of the chimney that was still attached to the outside wall and actually goes through my roof (so I need it to stay in place until I replace my roof), but other than that, the windows look amazing, I feel safer and the basement is much more comfortable.
Great honest American company! I highly recommend them and made sure to give their contact info to my basement contractor because of how easy they were to work with.
I wanted to get USA manufactured and installed windows. I also wanted them mortared and not siliconed. So that really left me with
A couple days for them to build the window and show up to house (pre-scheduled when estimator was at house to measure and quote). I
After he had placed the new window and centered it up he asked me some questions on how I would like it finished on the inside. I decided and he finished it off.
I am very pleased with the window (centered and square) and how it was put in. I dinged them a bit on responsiveness as they should have replied back even with a “we are super busy” message and I thought it was a snick high on the price, but not outrageous. I would easily have them do windows in my home again and I feel WAY more secure knowing what he removed and what he installed.
The glass block went fine and looks great in. The bathroom is another story entirely. $2500 of our cost went towards a new acrylic liner in the bathroom. They took down the old one and put up one that was molded to resemble tile. I noticed a few problems right away and called the company to have someone look at it. Now that the liner is up there isn't much they can do to fix it according to the person that came out.
My first issue was the height of the shower rod they installed. We had them put in a new curved shower rod since our old one was just a twist up one. I love the rod but the height they put it at is way too high. Even the guy that came out said it was too high. The shower curtain now barely covers the top of the tub and I can't even put up or take down the shower curtain without standing on something. I used to be able to throw my towel over the rod to use after the shower since we don't have the space for a towel rack outside but now it is so close to the ceiling I can't get the towel over. My other issue is that there is barely any light that can get in while we are showering due to the height of the rod. The representative from the company said they could move it down but it would leave a big giant hole where the rod was and they could fill it with caulk but it would look awful. So now we have paid for this shower rod that I am not happy with and still had to pay for it. He did mention we could try to find a longer shower curtain but being 5 months pregnant I don't like having to stand on something to replace the shower curtain. When I looked at our local Meijer just to see there was only standard size shower curtains available.
My second issue is the acrylic panels themselves. The ones we picked are shaped like tiles. When we picked them we were not informed that in most applications the tile panels don't line up on the sides. So now we have this nice looking tile looking acrylic that doesn't line up at all in the corners. It looks pretty bad. When the representative came out he said it is very common due to the pre cut of the acrylic. If we had been made aware of that up front then I would have went with the flat panel. He had no options for us to be able to fix it. We paid extra for the tile type of acrylic.
My third issue is chips in the acrylic panel. There are chips in the sides of the acrylic tile from where they installed it. They did try to fill it in with caulk but they are very obvious. The representative said he is ordering more color matching caulk to fill it in better. So we are stuck with chips that they will fill in with caulk from where they installed it.
The fourth issue is the caulk itself. It looks awful. It looks like my husband and I did it and we don't caulk for a living. There are big gaps between the caulk and the tub. There are chunks of caulk missing. The beading just looks bad. They are going to send the same guy out to recaulk it so I am hoping this time is better than the last.
The fifth issue is the top decorative border. On the right side it looks fine but on the left side due to where the panel end it looks terrible. There is big gauge out of the side of the border that they tried to hide with caulk. There were no options given to me to make it right.
There was also an issue of something not being on the work order. We had a shower corner caddy installed and when we discussed things with the estimator the caddy was to be installed on the right side. It was not listed on the work order and since my husband was the one home he didn't realize the estimator and I had discussed it previously. When he was asked where to put it he had them put it where the old one was which puts in the corner with the shower head and makes it very crowded. If it had been on the work order as discussed then it would have been installed correctly. They cannot move this without leaving a lot of residue on the panels from the adhesive.
We are not happy with the overall installation of the panels and rod. We did like the look of the panel but not the execution. We were not happy with the response we got from the representative of the company in how to resolve all of our problems. Mostly we were told we were just stuck with all the problems. It is not our fault the shower rod was installed so high and now we are stuck with it even though function wise it doesn't work well. Overall we are not happy with the shower. I wish we hadn't had it installed since I am not out $2500 for it.
I will update report once they replace the caulk but I don't see that helping out the overall problems that I presented.”
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All Glass Blocks in Cincinnati, OH
West Chester, OH
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