Cincinnati Collision Repair

"Geico forced me to get an estimate at True Quality Collision, where Geico rep had an office (!). Their estimate was $2273. I saw on Angie's List was highly rated, so I went to them for an estimate. They said True Quality's estimate was for an incomplete repair, that that was what some insurance companies do on purpose, so ...more

had to bargain with Geico to explain the additional work that needed to be done over True Quality's estimate. Customer service at

were impressive: they did everything to get to me quickly and get me on my way. Very positive impression during my visit to drop off car and pick it up.

loaned me a 2004 Camry in great condition for $2 for the duration of my repair job. The job was done when

said it would be, and you can't tell there was an accident; even the paint is perfectly matched. Despite the low-ball estimate from True Quality,

charge to Geico was only $2366.75, my cost was my $500 deductible minus a $100 Angie's list coupon."

"They wrecker towed my car from the scene of the accident. They handled the additional cost beyond the original estimate directly with my insurance company. My car was ready in a little over a week, with Labor Day in between. I would tell your insurance company that you want your car towed and fixed by . They do an excellent job."

"Horribly, poor customer service at the service desk. I had to stand at the desk every time being overlooked before someone would ask me if I needed help. They never called to say the work had been finished either time, I had to call them. They created more issues with my vehicle so that I would have to keep coming back. They had my vehicle for the whole ...more month of

."

"They took me in the same day I called. called the rental car company to arrange for the rental to be there when I arrived. They had the car ready several days later, when they said they would. There was additional damage beyond the initial quote and they handled all that with the insurance company. They also had a coupon for ...more $100 off the deductible for Angie's List customers which I used and saved myself $100. Finally, they washed (and maybe waxed, not sure) the car and cleaned the inside as well. I was very pleased with them and they were always very courteous and helpful. I wholeheartedly recommend them."

"They were prompt with the estimate appointment. The estimate was what I expected (amount). They were able to drop me off after I left my vehicle for work on it and then picked me up to come get it. This was very helpful as I have no other driver at home. The color match is great. Matches the car exactly. Great work!! They were totally professionally ...more and always helpful -- even when I called later with a request to send another copy of the bill. "

"My car was sideswiped and the driver skipped. Service at 's was great, estimate on Tuesday and they were able to repaired on Thursday. Plus the gave me the courtesy use of a car for the day. The scratches were cleaned up better than expected and the paint was touched up."

"I got two estimates for this repair. Both estimates were very similar in price, but CarStar was slightly less and told me they could do the work in 2 days while the other estimate indicated a 3 day time. CarStar was suggested by the insurance company, so I was a little leary at first, but after talking with the members of the staff there, I actually ...more felt more comfortable with their shop and the other, slightly more expensive shop that was recommended by friends. The work was covered by the other person's insurance, so I was not selecting them on price alone. I turned in the car in the morning and received it back after work the next day. Carstar arranged for the rental car and the one I got was very nice for the two days the car was in the shop. The work was well done, the paint was matched up well, and I was happy with the end result. I would be very comfortable recommending their services to others and would go back to them if I need body work done in the future. The final bill was slightly higher than the estimate (about $70) because they ended up putting on a new Acura bumper cover rather than an alternate replacement part. That was certainly fine for me!"

"They did an excellent job. The manager, , and other staff were very professional, competent, and helpful. My insurance company, Geico, was not helpful in getting the repair done, but I felt confident that would take care of it. And they did. I highly recommend their service, even if it is not a body ...more shop suggested by your insurance company.

will be on your side and get the job done. In fact they did more than what my insurance company paid them to do!"