Cincinnati Discount Appliances

"They are a Scandinavian company and they have stores scattered across the United States, but not too many though. They are destination stores. About 8 months ago, they built the store just outside of Cincinnati. We spent about $6000 at the stores. We bought the cabinets in May and they were not delivered, on purpose, until end June. The main problem ...more we had with them was that we ordered the whole kitchen at one time, and parts of it came in at different times. Their policy is that if you

?t pick it up or have it delivered within, I think about 2 weeks, they ship it to another warehouse. This was not explained to us before we made the purchase, and that caused some conflict between

and my wife and me. The manager finally gave in. At the end of the whole thing, they kept all the major appliances for several weeks until the rest of the kitchen was delivered, and then everything was delivered at one time. It was very frustrating. Their sub-contractors installed the cabinets and granite for us."

"The appliances I purchased were floor models in perfect condition. They were delivered two days later. The delivery men were not prepared to deal with unforeseen complications (the old hoses would not come off of the faucets) and could not level out the appliances properly (though I had no problem doing it later). The pedestals were damaged in delivery. ...more The drawers would not slide properly on their runners and would not close. Even before the delivery men had left I reported this to the shop. At first they were not sure what they would do about it. After a couple days, they agreed to replace them. However it took a full month to get the replacements. During that month I called them many times, getting an answer only occasionally. They never once called me to update. At my request they faxed me a copy of the order for the replacement pedestals. Three days after the estimated date of delivery on that order, I called the manufacturer to complain and initiated the complaint resolution process through Angie's List. On the day they heard from Angie's list I got a call from the shop. Several days later the manager of the store came to my house himself to install the replacements. The price on the merchandise was good. They did arrive when they said they would. So in these areas I give them A's. The initial set-up was poor, but they corrected that; so I give them a B for quality. The salesmen but not the initial delivery men were professional in their attitude; so a B. But the responsiveness was very poor; in this area I give them a D."