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Cincinnati Appliance Sales Articles
Appliance Sales reviews in Cincinnati
The first set of appliances was delivered within 2 business days. I had scheduled an afternoon delivery. However, the automated call notified me of a morning appointment. I called the delivery line and requested a call ahead, which I did not receive; luckily I was home when they arrived. The fridge did not fit readily through the kitchen door and the men lacked the knowledge and motivation to solve the problem. In the end, they placed it in the dining room, after which I removed a rear
The second set of appliances was delivered within a week of the purchase. Again, I received an automated call and this time I did receive a 30-minute notice. The delivery men placed them properly in the kitchen (this property has wide doors). Everything was delivered without damage or other problems.
I am still awaiting one more appliance that is not yet available.
For a number of reasons our contractor wanted appliances on site at the start of the project - March 26. While our fridge, range, wall oven and dishwasher arrived (March 27) within one day of the requested delivery date the microwave and trim kit was another story. These two items were critical because the contractor could not install the wall oven without the microwave and trim kit on hand.
Upon delivery of the other items I was informed that the microwave and trim kit were on back order and would arrive on April 8, that date passed and after calling to check again it became the week of April 22 for delivery and when, I again called to verify if they would arrive so our contractor could finish on April 27, as scheduled, I was informed that we are now looking at the first week of May. I wondered if I didn't call to ask the status for the delivery of these items when would I have found out about the delays? The thought of having our $1500 oven taking up space in our garage for over a month and our kitchen continued to be torn up and family disrupted while waiting for a $250 trim kit, that seemed like it would never arrive, got very old fast.
After this last delay in getting the trim kit I decided to take it upon myself and called custom distributors, who luckily had the item in stock, so I drove 60 minutes round trip and picked it up. The next day I drove to
While I don't hold the sales person responsible for production or factory related delays it would have been nice to have a little more sense of urgency and ownership in resolving my issue as a customer.”
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