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On the date we scheduled service, a laborer and the owner arrived on time. Sadly, they arrived without equipment and I supplied buckets, towels, ladders, stools, and clean up supplies. The owner left shortly after, leaving one man to complete the work. He was respectful and worked very hard, getting all but one wall completed and ready for finish. I phoned the owner towards the end of the day and asked about having the remaining wall completed by the same guy. He agreed to have another worked there for the second morning and after speaking to his worker he estimated that it would be done by mid-day.
Day 2, two workers showed up about 1/2 hour late. They got to work, this time bringing their own supplies so I didn't need to provide them. The wallpaper was removed much differently the second day, taking much longer and also starting to cause a great deal of water damage to the wall. I phoned the owner to assess our situation and convey my displeasure at the wall being damaged and the work being done in a different quality. He decided that a steamer was needed, which he didn't provide and asked me to agree to rent for him. I did not agree, but he showed up around 1pm with it anyway, This is where the day takes a turn. The steamer made short work of ruining the wall surface and creating deep cavities beyond the plaster of the wall. We spoke at the end of the day because I was furious at the quality of work and the state that my walls were now left. He indicated that having two workers for a further 8 hours was going to be billed at a rate of $500 plus the charge of the steamer. I asked that he come to see the work the following day and we would arrange payment based on a visual inspection of the walls. He never showed, thus I never paid the bill for the second day, but I am now left with walls that need to be replaced instead of simply resurfaced. Should the owner have come to see the condition his company left I would have been willing to try to salvage the process and work out an amended contract, but he refused. The owner was unprofessional, ill prepared for the job they were contracted for, and of poor quality."
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