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Chicago Home Remodeling Articles
Home Remodeling reviews in Chicago
If you do have work performed, no matter how minimal work there is left to do, do not pay in full, until everything, to the T, is finished, otherwise you will wait months for it to be completed. His employees are very pleasant, wonderful to work with, and their work is amazing. There is no supervision, no time management, and loss of communication if you inquire every day about someone coming to fix something that shouldn't have been broken in the first place. As unfortunate it is to pay another electrician several hundreds of dollars to fix something that wasn't broken before
1. Update 2 bathrooms (tile, paint, new fans)
2. Tile floors in basement
3. Replace/repair drywall
4. Replace stairs and door
Unfortunately, I never got a response from the company. Even if they were not interested in the job, I would have appreciated communication stating so. Lack of communication is a lack of professionalism for me.
The amount of work that was done for the price paid makes Harmonious
Having read previous reviews - I didn't recgonize some of the names that people had problems with.
We never had an issue with people not showing up - in fact his teams were ready to go EARLY and work SAT and SUN if necessary.
In the end, the project came out well - there were some minor design flaws and issues along the way, but when picking a contractor for a project like this, the process can be just as important as the final project.
Not all was bad: I'll start with the pros:
-Nick - our initial project consultant was fantastic and essentially sold us on Design First - he came out to look at the space, came out with a number of different layouts, and we felt he really listened to us. He presented us with nice computerized 3-d renderings of what the space would look like and a very detailed line item quote for the project.
-Worked with city well to get our permits through in a timely fashion
-Very efficient with demolition process
-Good overall design process, good variety of cabinet and countertop choices at what seemed like a wide range of price points (note, though, products are significantly marked up - probably not unique to this design-build firm)
-actual final result of remodel turned out pretty well and so far, no major issues since using the kitchen (minor issues only - sink had a small leak at the time of install, appliance install fine and cabinetry solid
-Have a cooking school at their design center with free access to their classes.
-when issues came up, they were fairly responsive; however, I felt like these were issues that should not have come up in the first place....
-nice online dashboard that tracks project schedule, fixture selections, etc. (see caveat below)
-project communication - had a plethora of communication and planning issues:
or two, she cancelled a meeting with minimal notice, and also in the end designed an L-shaped kitchen counter where the corner of the "L" was designed to be completely unsuable storage space (eventually sort of fixed) without really informing us.
-our initial project manager
handoff to the new project manager was *AWFUL* and I ended up having to leave work early multiple days just to get the new
team up to speed. We found out much later that
-Despite their well designed online schedule, there were numerous times were scheduled events didn't happen as planned - electrician didn't show up one day, flooring didn't get done, no one was on site when deliveries were supposed to be made (twice) appliance install kept getting pushed back, etc. Explanations eventually happened with various reasons ranging from reasonable (design process) to absurd (electrician was found sleeping on another job so they had to let him go and scramble to find other electricians) Of note, it seems like they do subcontract most of the labor, which I think is probably the norm for a design-build firm like this
-Tried to coordinate the project with a flooring contractor to get flooring done as part of the project (at about 1/2 of the cost that D1 was charging) - despite my best multiple attempts to get D1 and the flooring guys to coordinate with each other, D1 did not keep up to schedule to work with them to get the flooring done, also resulting in numerous lengthy delays for us (and essentially wasting days with the other contractors
In the end, the project, which at the beginning was supposed to start in late February/early March and take 4 weeks, ended up starting in mid-to late March and took over 10 weeks to complete, despite our constant pleas to get the project moving ahead (I think without our pleading, the project would have taken over 3 months). I'm not saying they were completely unresponsive, but it also sounded like they had a number of projects going on at the same time, and just didn't have the manpower to respond to a lot of the issues that came up in a timely fashion, particularly at the time in our project when our PM took off for Mexico. I had numerous contacts with
He answered and returned phone calls when needed and got the job done in the time frame that was originally quoted.
I would recommend him to others needing similar service.
(a) Proposed budget for materials and labor, and proposed duration of project, once materials are selected.
(b) 5 drawings showing design from different
Our original intention was to have work done in February 2014. Unfortunately, the bathroom re-do project is not likely to happen this year.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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