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Home Warranty Companies to Avoid


Top Rated Home Warranty Companies


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Over 4,692 reviews for
Chicago Home Warranty Companies from people just like you.

"AHS was a horrible company to deal with. Their contracted workers were fine - I never had a problem with the plumbers or appliance people that they sent to my home." AHS employees never resolved billing issues that I had for an entire year and I had to complain on BBB to get them to do anything about their own errors. I would never use this company again and would never recommend them to anyone. The long story is that I had plumbing services rendered and AHS tried to charge me twice for these services. Over the course of the year I had multiple phone calls with AHS and the plumbing company to try to resolve the issue. I would think that this issue was resolved and months would pass and I would get another bill in the mail. AHS employees would never give me their full name and would never document our conversations. I had my own document with the dates and times that I called and who I spoke to, but AHS would always accuse me of never having called or spoken to anyone. Even when I escalated to supervisors, I could not get professional assistance. Thank goodness I kept all of my receipts from the plumbers, because in the end that saved me and proved my case. In addition, I was happy to have the help of the plumbing company which sent me copies of AHS orders that substantiated my case. I really should not have had to go through so much trouble to resolve a very billing issue that wasn't even worth that much money. I can't imagine having to work with them on a larger scale claim. Whatever you do, save all of your receipts, get the full name of whoever you speak to or ask to speak to someone who will, record everything. You are the only one who will keep track of your services with this company. They are not looking out for any of their customers.

-Kelsey F.

"We used AHS in the past and decided to give them another try. We did not have any major issues with them previously, but changed companies when we found a company" with a comparable rating, at a lower price. The other company's prices were higher than AHS this time because we were able to use a $50 off coupon which we found on the Angie's List site.

-Marjet H.

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Local Articles in Chicago

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

brick house, neighborhood, street

Home Warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key to being satisfied with a home warranty is understanding how they work, what they cover and how much repairs are going to cost you.

Home warranties can provide you with peace of mind, but they can also be a headache if you don't do your homework. Understand your home warranty and read it through before you are in the need to use it.

Home warranties are a good option if you're buying a previously lived-in home, provided you understand what you're purchasing. Warranties aren’t designed to act as insurance to protect homeowners from loss.

brick home on a hill with fresh landscaping

When building a new home, the terms of the home's warranty and insurance should be perfectly clear.

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Chicago


It went ok . The plummer was professional in how he corrected the problem ,he gave advice that would minimize my chances of this type of ploblem happening again . He cleaned up after he concluded the job.


Our water heaters' pilot lights went out, but when I went to relight them, I observed that one of the water heaters seemed like a fire hazard. I am not a licensed plumber nor expert, but the burner assembly was falling apart, embers and a burning smell were leaving the water heater combustion chamber. I shut the water heater off and decided it ...More was time to bring in the experts.
We have a from and we gave them a call. They sent out one of their contracted plumbers (who was wonderful, responsive and professional). He stated that the water heater is a fire hazard and needs to be repaired, but due to the lack of replacement parts, a replacement water heater would be more cost effective. He communicated this up to the people and we waited for their response.
They rejected our claim saying they had no proof the water heaters worked before the incident! So we provided them with our home inspection report to prove that they were in fact working. The people then proceeded to find another unrelated item in the report and wanted us to provide proof that a licensed plumber had inspected our water heaters prior to closing. Had we known that we had to have everything in the home professionally inspected by licensed individuals prior to closing, we wouldn't have bothered with a !
When I mentioned that they had one of their licensed plumbing professionals out to inspect the water heater (who could prove that the water heaters were, in fact, operational) they said that it must be done prior to closing and that this is in the fine print of the contract. I attempted to read the fine print and could not find this, but they were adamant and unhelpful. We are going to request a full refund of our warranty and also raise the issue with the Illinois Department of Insurance.
They also stated that they did not care that our water heater was a fire hazard, just that they were denying our claim.
Overall, is running a scam. Avoid this company if possible.

- Joseph F.

I've had experiences with several Home Warranty companies, and Complete Protection is far and away the best for two main reasons:
- They are extremely responsive and everyone that answers the phone (no IVR here) is empowered to help.
- Their network of repair shops is of much higher quality than those used by other warranty providers. ...More In one instance, neither of the local refrigeration repair shops could (would?) come out to repair a high-end wine fridge. CP said to choose a manufacturer authorized repair provider on my own. After speaking with the tech to get a diagnosis, they approved the repair and I was on my way.

- J C G.

I have called for a number of repair items and will give you a flavor for several.

My disposal stopped working and called a repair company to come look at it. The repair company determined that it needed to be replaced, but they couldn't get to approve the replacement, ...More so it ended up taking a couple of weeks (during which time we couldn't use our kitchen sink). Then, just a couple of weeks after the disposal had been replaced, we started getting more leaking under the kitchen sink. I called again and they sent the same repair company back out, but told me I would have to pay the $100 service charge again. The person from the repair company was several hours late, but finally showed up and was clearly angry that we had complained about their work. He spent about 10 seconds under the sink, claimed the problem had nothing to do with his work, and left without speaking to us again. We called again and they said they would call a plumber but that we would have to pay the $100 service charge again and that they believed the repair person that our new leak was unrelated to his installation of the disposal. The plumber finally came out a few days later and had to tighten something up. He was pretty sure it was, indeed, related to the disposal installation, but refused to acknowledge this, presumably because they wanted to charge us as many service fees as possible. When I called to discuss, the service rep would not let me off the phone until I conceded that they had a right to charge me three times for something I should have (by contract) only had to pay once (even though I had already made the required payments, so there was no point to this). She was very argumentatitve in a completely unnecessary way. I finally had to explain that I wasn't going to agree with her, and that I didn't see why she needed me to. Also, I was at work and this had gone on for half an hour while I kept telling her I couldn't talk to her any more since I was at work. I also let her know that she was being childish and rude and that I had literally never had a service provider speak to me like that before. She then called me "mean" and continued to try to berate me into agreeing with her for no reason. I had to hang up the phone on her because I couldn't get her to just let me go. This interaction left me feeling bad for days.

To date, they have refused to repair or replace an exhaust fan in my bathroom even though they acknowledge it is covered and their repair person has submitted a proposal. I submitted this claim three months ago and have spoken to them over a dozen times about this claim and it still hasn't been approved, but not for any reason based on my policy's coverage. They just can't get their act together. Or don't want to because it is cheaper to keep putting me off. Also, I have been told in no uncertain terms that if I move forward with the replacement before it is authorized, i will have lost my ability to have cover the cost.

Then there is the oven. My electric double oven stopped working. 's service provider failed to show up twice, then finally came and told us it needed to be replaced because the "motherboard" had died. Then the service provider had to come back to measure the oven, but missed his appointment, so he asked me to measure it. finally approved the replacement, but they had to call a second service provider to deliver the new oven. Once it was delivered, then called a the orginal service provider to install the oven. They failed to show up again, so a week later, finally agreed to call a third service provider to install the oven. Finally, we had to call someone else entirely to come take the old oven away. The whole thing took about a month, during which time we did not have an oven and/or we had extraneous double ovens sitting in the middle of our living room.
- Gina G.

Buyer Beware - you are at the mercy of AHS suppliers and AHS will not step in if a supplier does not fix or show up for appointments.. Our dishwasher has been broken for a MONTH now and the service company we have been linked up to "Qualified Appliance" has been completely unreliable and won't keep the appointments to come back and fix ...More it. AHS won't do anything - said that Supplier has been shipped the parts and is responsible for making/keeping the appoinment. This guys has not showed up 3 times now, and I've had to arrange to work from home and reschedule meetings only to not have him come or even call to explain why he's late. I have been a customer of AHS since 2008 but will not renew when it expires in two months after this experience. AHS take no ownership in finding a solution and obviously do not value my buisness - this has been going on a month!. The only suggestions they offered is that I can fix problem on my own outside the warranty (which defeats the purpose of why I bought the warranty) or start over with a new claim and eat the service cost that I already paid and pay a whole new service fee. The "Escalation" desk I spoke with was very unhelpful and obviously not able to make any decisions to fix problems like this. If this supplier chooses not to show up EVER, there is no consequence for the supplier - AHS does nothing other than say I have to work it out with supplier or pay another service to start over. This is unacceptable and I warn consumers to not buy a protection plan from this company since they will NOT take ownship of a supplier who exploits their position. AHS does not care about their customers, this is quite obvious. Too many other options for customers - don't waste time and money on this one, use a company who will back you up with a safe and reliable supplier.
- Lisa F.

What a pain in the you-know-what! We just had our hot water heater give up the ghost. First you call to report your problem. Then you wait until they assign a vendor to you. The first plumber assigned to me couldn't figure out which hot water heater was mine so he left without doing much of anything except turning all 3 heaters up. Then I had ...More to call again, wait again, get assigned to someone again, and then wait for second plumber to arrive. The second guy knew what he was doing and diagnosed the problem right away. However, he couldn't replace my hot water heater that day. I had to make another appointment and miss even more work. In the meantime, the AHS people called and told me that it would cost me $339 to replace the thing with all their "not covered" charges. Fortunately, the plumber just charged me $260. Still, I think this is a waste of money and time. I could have had this done faster and cheaper without them. $650 + $260= 910 spent overall.

Overall service VERY POOR. Furnace was not working efficiently. I called to send a tech; no problem. The tech made a recommendation that a damper could make the system run better. Upon contacting the HVAC tech a second and third time and finding out they had never followed up with , nor did ...More follow up with me regarding the claim, I realized both the warranty company itself and the HVAC contractor had no sense of good customer service.

I was so dissatisfied with their work time and again, I have canceled the service. It looks good on paper, but they do whatever they can to save money, ie: not fix things properly. It is definitely more expensive to hire individual repair people, but at least your job will get done properly. And in the end, that costs less. Plus it is less aggravation.
- AVI H.

Home Warranty Companies in Chicago

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd

Buyers Protection Group (BPG)

4300 Alexander Drive

Chicagoland Quality Plumbing Inc

3101 N Natchez Ave

Choice Home Warranty

1090 King Georges Post Rd



Dave's Contracting & Cleaning Inc

All over Illinios

Fiji Construction Inc

3300 3 Oaks Rd

Handyman Matters North Shore Chicago

2521 Gross Point Rd



MoistureFree Warranty

20227 Railroad St


PO Box 1690
South Holland

Pride Public Adjusters, Inc.

23332 Hawthore Blvd

Russ Lundin Roofing

80 Burr Ridge Parkway


1900 W Lawrence Ave


555 W Cornelia Ave Apt 1602

Skik Enterprises, Inc

14509 S. Hill Crest Rd
Homer Glen

Suburban Services Inc

PO Box 640
Mount Prospect

Surface Link

4200 Lafayette Center Drive

Tub Doctors

518 Illinois 31, Suite 248

Velocity Software LLC.

1919 Highland Ave.



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