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Chicago Home Warranty Articles

Cost versus benefit: what a home warranty really offers

Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

3 things to know before buying a warranty on a newer home

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Does a first-time buyer need a home warranty?

Buying a home is a large step in life, and being a first-time buyer, you may have many questions. Should you purchase a home warranty when you buy your first home? Is it worth it to cover any what ifs?

Angie's List In The Press

Chicago Home Warranty Companies Reviews

D
"I have called
Chicago Home Warranty Companies Provider Name Locked
for a number of repair items and will give you a flavor for several.

My disposal stopped working and
Chicago Home Warranty Companies Provider Name Locked
called a repair company to come look at it. The repair company determined that it needed to be replaced, but they couldn't get
Chicago Home Warranty Companies Provider Name Locked
to approve the replacement, so it ended up taking a couple of weeks (during which time we couldn't use our kitchen sink). Then, just a couple of weeks after the disposal had been replaced, we started getting more leaking under the kitchen sink. I called
Chicago Home Warranty Companies Provider Name Locked
again and they sent the same repair company back out, but told me I would have to pay the $100 service charge again. The person from the repair company was several hours late, but finally showed up and was clearly angry that we had complained about their work. He spent about 10 seconds under the sink, claimed the problem had nothing to do with his work, and left without speaking to us again. We called
Chicago Home Warranty Companies Provider Name Locked
again and they said they would call a plumber but that we would have to pay the $100 service charge again and that they believed the repair person that our new leak was unrelated to his installation of the disposal. The plumber finally came out a few days later and had to tighten something up. He was pretty sure it was, indeed, related to the disposal installation, but
Chicago Home Warranty Companies Provider Name Locked
refused to acknowledge this, presumably because they wanted to charge us as many service fees as possible. When I called
Chicago Home Warranty Companies Provider Name Locked
to discuss, the service rep would not let me off the phone until I conceded that they had a right to charge me three times for something I should have (by contract) only had to pay once (even though I had already made the required payments, so there was no point to this). She was very argumentatitve in a completely unnecessary way. I finally had to explain that I wasn't going to agree with her, and that I didn't see why she needed me to. Also, I was at work and this had gone on for half an hour while I kept telling her I couldn't talk to her any more since I was at work. I also let her know that she was being childish and rude and that I had literally never had a service provider speak to me like that before. She then called me "mean" and continued to try to berate me into agreeing with her for no reason. I had to hang up the phone on her because I couldn't get her to just let me go. This interaction left me feeling bad for days.

To date, they have refused to repair or replace an exhaust fan in my bathroom even though they acknowledge it is covered and their repair person has submitted a proposal. I submitted this claim three months ago and have spoken to them over a dozen times about this claim and it still hasn't been approved, but not for any reason based on my policy's coverage. They just can't get their act together. Or don't want to because it is cheaper to keep putting me off. Also, I have been told in no uncertain terms that if I move forward with the replacement before it is authorized, i will have lost my ability to have
Chicago Home Warranty Companies Provider Name Locked
cover the cost.

Then there is the oven. My electric double oven stopped working.
Chicago Home Warranty Companies Provider Name Locked
's service provider failed to show up twice, then finally came and told us it needed to be replaced because the "motherboard" had died. Then the service provider had to come back to measure the oven, but missed his appointment, so he asked me to measure it.
Chicago Home Warranty Companies Provider Name Locked
finally approved the replacement, but they had to call a second service provider to deliver the new oven. Once it was delivered,
Chicago Home Warranty Companies Provider Name Locked
then called a the orginal service provider to install the oven. They failed to show up again, so a week later,
Chicago Home Warranty Companies Provider Name Locked
finally agreed to call a third service provider to install the oven. Finally, we had to call someone else entirely to come take the old oven away. The whole thing took about a month, during which time we did not have an oven and/or we had extraneous double ovens sitting in the middle of our living room.
"
F
"Buyer Beware - you are at the mercy of AHS suppliers and AHS will not step in if a supplier does not fix or show up for appointments.. Our dishwasher has been broken for a MONTH now and the service company we have been linked up to "Qualified Appliance" has been completely unreliable and won't keep the appointments to come back and fix it. AHS won't do anything - said that Supplier has been shipped the parts and is responsible for making/keeping the appoinment. This guys has not showed up 3 times now, and I've had to arrange to work from home and reschedule meetings only to not have him come or even call to explain why he's late. I have been a customer of AHS since 2008 but will not renew when it expires in two months after this experience. AHS take no ownership in finding a solution and obviously do not value my buisness - this has been going on a month!. The only suggestions they offered is that I can fix problem on my own outside the warranty (which defeats the purpose of why I bought the warranty) or start over with a new claim and eat the service cost that I already paid and pay a whole new service fee. The "Escalation" desk I spoke with was very unhelpful and obviously not able to make any decisions to fix problems like this. If this supplier chooses not to show up EVER, there is no consequence for the supplier - AHS does nothing other than say I have to work it out with supplier or pay another service to start over. This is unacceptable and I warn consumers to not buy a protection plan from this company since they will NOT take ownship of a supplier who exploits their position. AHS does not care about their customers, this is quite obvious. Too many other options for customers - don't waste time and money on this one, use a company who will back you up with a safe and reliable supplier."
D
"What a pain in the you-know-what! We just had our hot water heater give up the ghost. First you call to report your problem. Then you wait until they assign a vendor to you. The first plumber assigned to me couldn't figure out which hot water heater was mine so he left without doing much of anything except turning all 3 heaters up. Then I had to call again, wait again, get assigned to someone again, and then wait for second plumber to arrive. The second guy knew what he was doing and diagnosed the problem right away. However, he couldn't replace my hot water heater that day. I had to make another appointment and miss even more work. In the meantime, the AHS people called and told me that it would cost me $339 to replace the thing with all their "not covered" charges. Fortunately, the plumber just charged me $260. Still, I think this is a waste of money and time. I could have had this done faster and cheaper without them. $650 + $260= 910 spent overall."
F
"Overall service VERY POOR. Furnace was not working efficiently. I called
Chicago Home Warranty Companies Provider Name Locked
to send a tech; no problem. The tech made a recommendation that a damper could make the system run better. Upon contacting the HVAC tech a second and third time and finding out they had never followed up with
Chicago Home Warranty Companies Provider Name Locked
, nor did
Chicago Home Warranty Companies Provider Name Locked
follow up with me regarding the claim, I realized both the warranty company itself and the HVAC contractor had no sense of good customer service."
F
"I was so dissatisfied with their work time and again, I have canceled the service. It looks good on paper, but they do whatever they can to save money, ie: not fix things properly. It is definitely more expensive to hire individual repair people, but at least your job will get done properly. And in the end, that costs less. Plus it is less aggravation."
F
"It seemed to us, after visiting with several of their contracted servicemen, that these people are strongly urged to avoid having to replace appliances, even if they are beyond repair. We had one glaring incident where an ahs contractor did not find several cracks in our furnace heat exchange, after we had already been informed of them. We experienced horrendous customer service when calling to resolve this issue. It took six weeks of continuous calling before they issued us a check totaling $488. 74, to replace our furnace, which is actually worth closer to $3000. The phone operators were rude, and it was impossible to be connected with anyone of authority. Even on less complicated claims, we've experienced countless "misunderstandings", and mistakes. They seemed to go out of their way to complicate things, and be as un-accommodating as possible. We will not renew our policy."
A
"I'm guessing CAP doesn't have much or any presence in the Chicago area, because they had no companies they work with that could service either of two different repairs I required... a washer repair and a dishwasher repair. When I first called them, an agent was almost immediately available. She told me to call a repair service of my choice, and then I or the serviceman should call them, once the serviceman had diagnosed the problems.
I chose a repairman from Angie's List (Park Ridge Appliance), who was reluctant to come out because he said "my experience has been warranty companies don't pay what I charge for a site visit", which is understandable since his fee for that was at least twice what I've been charged in the past for such visits. He also expected immediate payment. I told him I'd cover it, even if there were a shortfall from CAP. The serviceman ended up not charging for the dishwasher because the issue had to do with improper loading. The washer, including the site visit fee, was $243 ($228 with a $15 "Angie's List" discount).
I called CAP, got an agent on the line again almost immediately. He asked how much the bill was and what the problem was with the appliance. I told him and he immediately replied "Ok, you just need to send us the invoice. Would you like us to send the check to you at the listed address, a different address, or would you like us to pay the service company?" I was able to scan and email them the invoice. (The serviceman also offered to email me a copy so it would be in electronic form I could forward). FIve days later, the check arrived.
Using CAP was a totally positive experience for me. If you consider it a problem to front the money for a repair because your service provider insists on it, or if it's not easy, convenient, or quick for you to send CAP an invoice (e.g. if you had to use the
Chicago Home Warranty Companies Provider Name Locked
service) and/or it bothers you to wait for the reimbursement), you should inquire whether they have a repair service presence in your area. It didn't bother me to wait and it wasn't a long wait regardless, so my experience was awesome.


"
F
"They use substandard unlisenced repair people.
To fix the dryer it took 3 visits over 2 weeks and was not correctly.
To fix bathtub it took them OVER 10 MONTHS
I have a repair order to fix the funance that went in over 2 months ago. Guy has come out eight times.
here is how the furnace repair has gone
=========================================...more /> 6/20/2013 We were referred to this company by our
Chicago Home Warranty Companies Provider Name Locked
plan.
Chicago Home Warranty Companies Provider Name Locked
came out when we had a failure on our furnace.
Time 1: dignosed the problem said he needed to order a part
Time 2: week later. Replaced the system board and pressure sensor.
When he left not only did the furnace not work, the AC now did not work. He said he had to order "12 block" I did try and help him out over the phone and found that he installed the system board off so that the wires got pulled out. He also put extra holes in the furnace.
Time 3: a week later he replaced the "12 block" explaining that he had to wait on the part (they sell them at home depot)
When he left it still did not work
Time 4: He came back and found out he had put the wrong wire in. fixed it and left
Checking the furnance I was back to my original problem.
Chicago Home Warranty Companies Provider Name Locked
said he would replace the fuel regulator.
Time 5: 10 days later; No Show
Time 6: 1 week later. Replaced gas regulator. No change.
HERE IS THE BEST PART: Two days after he left we smelled a gas leak! We had someone come out and we found that the gas regulator was installed at a 60% angle of how it was supposed to go in. It was leaking gas!!!!!! (Ill try to post a picture) SO right now we have the gas shut off.
According to the
Chicago Home Warranty Companies Provider Name Locked
company he called and said that although the furnace did not work, the AC did and that was OK. They closed out the repair order.
NOTE: The call was only about the furnace. AC always worked
End result: The furnace is SIGNIFICANTLY more damaged than when he started.
and we are out money
==================================================================
We have had to borrow a bunch of small electrical heaters to keep the house warm.
They guarentee they will fix problems.
1) they send substandard people who cant fix it right.
2) They don't say when! They can take 10 months to fix a problem.
We have been without a furnace during freezing temeratures.
BAD BAD BAD BAD
Can not imagine worse
"
F
"Bad bad bad
can not describe how bad
I also have a pump in my bathtub that has failed.
They said they are going to fix it, but it has been outstanding for 10 MONTHS now.
Its been broken for 10 months.
If you look at the reports on BBB, this is standard practice.
"
F
"Their vendors are unreliable, unprofessional, inadequately skilled and have created more damage requiring costly repairs that are not covered by AHS (and good luck getting the vendors to be accountable for their work). After trying to work with AHS on a few service requests and seeing the poor quality of the vendors, I see how now how offering a package that seems cost-effective to the customer actually works out to the financial advantage of AHS and the vendors. Much better use of money to select your own reputable contractors - better service and financial choice in the end.
"

All Home Warranty Companies in Chicago, IL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 1 of ChicagoHome Warranty Companies

#1 EZ Movers

3101 Saint Philip St
New Orleans, LA

365 Home Warranty

55 Carter Dr
Edison, NJ

Abt Electronics

1200 N Milwaukee Ave
Glenview, IL

ACCURATE INDUSTRIES STEAM BATHS AND SAUNAS

441 Carpenter Ave
Wheeling, IL

America's 1st Choice Home Warranty

2625 Sandy Plains Rd
Marietta, GA

American Residential Warranty

1700 N Dixie Hwy
Boca Raton, FL

American Virtual Associates

304 Whitelaw Avenue
East Alton, IL

Autopom!

23046 Avenida De La Carlota
Laguna Hills, CA

Buyers Protection Group

4300 Alexander Drive
Alpharetta, GA

Buyers Protection Group (BPG)

4300 Alexander Dr
Alpharetta, GA

Certified Warranties Corporation

One Lincoln Centre 18W140 Butterfield Rd.
Oakbrook Terrace, IL

COLDWELL BANKER

5050 N BROADWAY
Chicago, IL

Dan's Carpentry

3728 E. 2603rd RD.
Sheridan, IL

Daniel Marquardt Painting

1320 S 57th Ave
Cicero, IL

Dave's Contracting & Cleaning Inc

All over Illinios
Plainfield, IL

Fiji Construction Inc

3300 3 Oaks Rd
Cary, IL

Gay-Cierge

Chicago, IL

Handyman Matters North Shore Chicago

2521 Gross Point Road
Evanston, IL