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"It went ok . The plummer was professional in how he corrected the problem ,he gave advice that would minimize my chances of this type of ploblem happening again" . He cleaned up after he concluded the job.


"Our water heaters' pilot lights went out, but when I went to relight them, I observed that one of the water heaters seemed like a fire hazard. I am not a licensed" plumber nor expert, but the burner assembly was falling apart, embers and a burning smell were leaving the water heater combustion chamber. I shut the water heater off and decided it was time to bring in the experts. We have a
and we gave them a call. They sent out one of their contracted plumbers (who was wonderful, responsive and professional). He stated that the water heater is a fire hazard and needs to be repaired, but due to the lack of replacement parts, a replacement water heater would be more cost effective. He communicated this up to the
people and we waited for their response. They rejected our claim saying they had no proof the water heaters worked before the incident! So we provided them with our home inspection report to prove that they were in fact working. The
people then proceeded to find another unrelated item in the report and wanted us to provide proof that a licensed plumber had inspected our water heaters prior to closing. Had we known that we had to have everything in the home professionally inspected by licensed individuals prior to closing, we wouldn't have bothered with a
! When I mentioned that they had one of their licensed plumbing professionals out to inspect the water heater (who could prove that the water heaters were, in fact, operational) they said that it must be done prior to closing and that this is in the fine print of the contract. I attempted to read the fine print and could not find this, but they were adamant and unhelpful. We are going to request a full refund of our warranty and also raise the issue with the Illinois Department of Insurance. They also stated that they did not care that our water heater was a fire hazard, just that they were denying our claim. Overall,
is running a scam. Avoid this company if possible.

-Joseph F.

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Local Articles in Chicago

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?


Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Angie's List
Alarms, Earthquake Retrofitting, Health Insurance - Agents & Companies, Health Insurance - Brokers, Home Inspection, Hurricane Shutters, Insurance Agencies, Mortgage Companies, Warranty Companies - Home

No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.

Angie's List
Organization - Home & Garage, Warranty Companies - Home

Each year, Angie's List analyzes its consumer reviews to determine what types of service yield the most complaints. Angie walks you through our findings.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Chicago


I've had experiences with several Home Warranty companies, and Complete Protection is far and away the best for two main reasons:
- They are extremely responsive and everyone that answers the phone (no IVR here) is empowered to help.
- Their network of repair shops is of much higher quality than those used by other warranty providers. In one instance, neither of the local refrigeration repair shops could (would?) come out to repair a high-end wine fridge. CP said to choose a manufacturer authorized repair provider on my own. After speaking with the tech to get a diagnosis, they approved the repair and I was on my way.

- J C G.

I have called
Chicago Home Warranty Companies Provider Name Locked
for a number of repair items and will give you a flavor for several.

My disposal stopped working and
Chicago Home Warranty Companies Provider Name Locked
called a repair company to come look at it. The repair company determined that it needed to be replaced, but they couldn't get
Chicago Home Warranty Companies Provider Name Locked
to approve the replacement, so it ended up taking a couple of weeks (during which time we couldn't use our kitchen sink). Then, just a couple of weeks after the disposal had been replaced, we started getting more leaking under the kitchen sink. I called
Chicago Home Warranty Companies Provider Name Locked
again and they sent the same repair company back out, but told me I would have to pay the $100 service charge again. The person from the repair company was several hours late, but finally showed up and was clearly angry that we had complained about their work. He spent about 10 seconds under the sink, claimed the problem had nothing to do with his work, and left without speaking to us again. We called
Chicago Home Warranty Companies Provider Name Locked
again and they said they would call a plumber but that we would have to pay the $100 service charge again and that they believed the repair person that our new leak was unrelated to his installation of the disposal. The plumber finally came out a few days later and had to tighten something up. He was pretty sure it was, indeed, related to the disposal installation, but
Chicago Home Warranty Companies Provider Name Locked
refused to acknowledge this, presumably because they wanted to charge us as many service fees as possible. When I called
Chicago Home Warranty Companies Provider Name Locked
to discuss, the service rep would not let me off the phone until I conceded that they had a right to charge me three times for something I should have (by contract) only had to pay once (even though I had already made the required payments, so there was no point to this). She was very argumentatitve in a completely unnecessary way. I finally had to explain that I wasn't going to agree with her, and that I didn't see why she needed me to. Also, I was at work and this had gone on for half an hour while I kept telling her I couldn't talk to her any more since I was at work. I also let her know that she was being childish and rude and that I had literally never had a service provider speak to me like that before. She then called me "mean" and continued to try to berate me into agreeing with her for no reason. I had to hang up the phone on her because I couldn't get her to just let me go. This interaction left me feeling bad for days.

To date, they have refused to repair or replace an exhaust fan in my bathroom even though they acknowledge it is covered and their repair person has submitted a proposal. I submitted this claim three months ago and have spoken to them over a dozen times about this claim and it still hasn't been approved, but not for any reason based on my policy's coverage. They just can't get their act together. Or don't want to because it is cheaper to keep putting me off. Also, I have been told in no uncertain terms that if I move forward with the replacement before it is authorized, i will have lost my ability to have
Chicago Home Warranty Companies Provider Name Locked
cover the cost.

Then there is the oven. My electric double oven stopped working.
Chicago Home Warranty Companies Provider Name Locked
's service provider failed to show up twice, then finally came and told us it needed to be replaced because the "motherboard" had died. Then the service provider had to come back to measure the oven, but missed his appointment, so he asked me to measure it.
Chicago Home Warranty Companies Provider Name Locked
finally approved the replacement, but they had to call a second service provider to deliver the new oven. Once it was delivered,
Chicago Home Warranty Companies Provider Name Locked
then called a the orginal service provider to install the oven. They failed to show up again, so a week later,
Chicago Home Warranty Companies Provider Name Locked
finally agreed to call a third service provider to install the oven. Finally, we had to call someone else entirely to come take the old oven away. The whole thing took about a month, during which time we did not have an oven and/or we had extraneous double ovens sitting in the middle of our living room.
- Gina G.

Buyer Beware - you are at the mercy of AHS suppliers and AHS will not step in if a supplier does not fix or show up for appointments.. Our dishwasher has been broken for a MONTH now and the service company we have been linked up to "Qualified Appliance" has been completely unreliable and won't keep the appointments to come back and fix it. AHS won't do anything - said that Supplier has been shipped the parts and is responsible for making/keeping the appoinment. This guys has not showed up 3 times now, and I've had to arrange to work from home and reschedule meetings only to not have him come or even call to explain why he's late. I have been a customer of AHS since 2008 but will not renew when it expires in two months after this experience. AHS take no ownership in finding a solution and obviously do not value my buisness - this has been going on a month!. The only suggestions they offered is that I can fix problem on my own outside the warranty (which defeats the purpose of why I bought the warranty) or start over with a new claim and eat the service cost that I already paid and pay a whole new service fee. The "Escalation" desk I spoke with was very unhelpful and obviously not able to make any decisions to fix problems like this. If this supplier chooses not to show up EVER, there is no consequence for the supplier - AHS does nothing other than say I have to work it out with supplier or pay another service to start over. This is unacceptable and I warn consumers to not buy a protection plan from this company since they will NOT take ownship of a supplier who exploits their position. AHS does not care about their customers, this is quite obvious. Too many other options for customers - don't waste time and money on this one, use a company who will back you up with a safe and reliable supplier.
- Lisa F.

What a pain in the you-know-what! We just had our hot water heater give up the ghost. First you call to report your problem. Then you wait until they assign a vendor to you. The first plumber assigned to me couldn't figure out which hot water heater was mine so he left without doing much of anything except turning all 3 heaters up. Then I had to call again, wait again, get assigned to someone again, and then wait for second plumber to arrive. The second guy knew what he was doing and diagnosed the problem right away. However, he couldn't replace my hot water heater that day. I had to make another appointment and miss even more work. In the meantime, the AHS people called and told me that it would cost me $339 to replace the thing with all their "not covered" charges. Fortunately, the plumber just charged me $260. Still, I think this is a waste of money and time. I could have had this done faster and cheaper without them. $650 + $260= 910 spent overall.

Overall service VERY POOR. Furnace was not working efficiently. I called
Chicago Home Warranty Companies Provider Name Locked
to send a tech; no problem. The tech made a recommendation that a damper could make the system run better. Upon contacting the HVAC tech a second and third time and finding out they had never followed up with
Chicago Home Warranty Companies Provider Name Locked
, nor did
Chicago Home Warranty Companies Provider Name Locked
follow up with me regarding the claim, I realized both the warranty company itself and the HVAC contractor had no sense of good customer service.

I was so dissatisfied with their work time and again, I have canceled the service. It looks good on paper, but they do whatever they can to save money, ie: not fix things properly. It is definitely more expensive to hire individual repair people, but at least your job will get done properly. And in the end, that costs less. Plus it is less aggravation.
- AVI H.

It seemed to us, after visiting with several of their contracted servicemen, that these people are strongly urged to avoid having to replace appliances, even if they are beyond repair. We had one glaring incident where an ahs contractor did not find several cracks in our furnace heat exchange, after we had already been informed of them. We experienced horrendous customer service when calling to resolve this issue. It took six weeks of continuous calling before they issued us a check totaling $488. 74, to replace our furnace, which is actually worth closer to $3000. The phone operators were rude, and it was impossible to be connected with anyone of authority. Even on less complicated claims, we've experienced countless "misunderstandings", and mistakes. They seemed to go out of their way to complicate things, and be as un-accommodating as possible. We will not renew our policy.

I'm guessing CAP doesn't have much or any presence in the Chicago area, because they had no companies they work with that could service either of two different repairs I required... a washer repair and a dishwasher repair. When I first called them, an agent was almost immediately available. She told me to call a repair service of my choice, and then I or the serviceman should call them, once the serviceman had diagnosed the problems.
I chose a repairman from Angie's List (Park Ridge Appliance), who was reluctant to come out because he said "my experience has been warranty companies don't pay what I charge for a site visit", which is understandable since his fee for that was at least twice what I've been charged in the past for such visits. He also expected immediate payment. I told him I'd cover it, even if there were a shortfall from CAP. The serviceman ended up not charging for the dishwasher because the issue had to do with improper loading. The washer, including the site visit fee, was $243 ($228 with a $15 "Angie's List" discount).
I called CAP, got an agent on the line again almost immediately. He asked how much the bill was and what the problem was with the appliance. I told him and he immediately replied "Ok, you just need to send us the invoice. Would you like us to send the check to you at the listed address, a different address, or would you like us to pay the service company?" I was able to scan and email them the invoice. (The serviceman also offered to email me a copy so it would be in electronic form I could forward). FIve days later, the check arrived.
Using CAP was a totally positive experience for me. If you consider it a problem to front the money for a repair because your service provider insists on it, or if it's not easy, convenient, or quick for you to send CAP an invoice (e.g. if you had to use the
Chicago Home Warranty Companies Provider Name Locked
service) and/or it bothers you to wait for the reimbursement), you should inquire whether they have a repair service presence in your area. It didn't bother me to wait and it wasn't a long wait regardless, so my experience was awesome.

- Rob K.

Home Warranty Companies in Chicago

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd

Buyers Protection Group (BPG)

4300 Alexander Drive

Choice Home Warranty

1090 King Georges Post Rd



Dave's Contracting & Cleaning Inc

All over Illinios

Fiji Construction Inc

3300 3 Oaks Rd

Handyman Matters North Shore Chicago

2521 Gross Point Rd



MoistureFree Warranty

20227 Railroad St


PO Box 1690
South Holland

Pride Public Adjusters, Inc.

23332 Hawthore Blvd

Russ Lundin Roofing

80 Burr Ridge Parkway


1900 W Lawrence Ave


555 W Cornelia Ave Apt 1602

Skik Enterprises, Inc

14509 S. Hill Crest Rd
Homer Glen

Suburban Services Inc

PO Box 640
Mount Prospect

Surface Link

4200 Lafayette Center Drive

Tub Doctors

518 Illinois 31, Suite 248

Velocity Software LLC.

1919 Highland Ave.



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