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My disposal stopped working and so it ended up taking a couple of weeks (during which time we couldn't use our kitchen sink). Then, just a couple of weeks after the disposal had been replaced, we started getting more leaking under the kitchen sink. I called
To date, they have refused to repair or replace an exhaust fan in my bathroom even though they acknowledge it is covered and their repair person has submitted a proposal. I submitted this claim three months ago and have spoken to them over a dozen times about this claim and it still hasn't been approved, but not for any reason based on my policy's coverage. They just can't get their act together. Or don't want to because it is cheaper to keep putting me off. Also, I have been told in no uncertain terms that if I move forward with the replacement before it is authorized, i will have lost my ability to have
Then there is the oven. My electric double oven stopped working. "
I chose a repairman from Angie's List (Park Ridge Appliance), who was reluctant to come out because he said "my experience has been warranty companies don't pay what I charge for a site visit", which is understandable since his fee for that was at least twice what I've been charged in the past for such visits. He also expected immediate payment. I told him I'd cover it, even if there were a shortfall from CAP. The serviceman ended up not charging for the dishwasher because the issue had to do with improper loading. The washer, including the site visit fee, was $243 ($228 with a $15 "Angie's List" discount).
I called CAP, got an agent on the line again almost immediately. He asked how much the bill was and what the problem was with the appliance. I told him and he immediately replied "Ok, you just need to send us the invoice. Would you like us to send the check to you at the listed address, a different address, or would you like us to pay the service company?" I was able to scan and email them the invoice. (The serviceman also offered to email me a copy so it would be in electronic form I could forward). FIve days later, the check arrived.
Using CAP was a totally positive experience for me. If you consider it a problem to front the money for a repair because your service provider insists on it, or if it's not easy, convenient, or quick for you to send CAP an invoice (e.g. if you had to use the
To fix the dryer it took 3 visits over 2 weeks and was not correctly.
To fix bathtub it took them OVER 10 MONTHS
I have a repair order to fix the funance that went in over 2 months ago. Guy has come out eight times.
here is how the furnace repair has gone
========================================= ...more /> 6/20/2013 We were referred to this company by our
Time 1: dignosed the problem said he needed to order a part
Time 2: week later. Replaced the system board and pressure sensor.
When he left not only did the furnace not work, the AC now did not work. He said he had to order "12 block" I did try and help him out over the phone and found that he installed the system board off so that the wires got pulled out. He also put extra holes in the furnace.
Time 3: a week later he replaced the "12 block" explaining that he had to wait on the part (they sell them at home depot)
When he left it still did not work
Time 4: He came back and found out he had put the wrong wire in. fixed it and left
Checking the furnance I was back to my original problem.
Time 5: 10 days later; No Show
Time 6: 1 week later. Replaced gas regulator. No change.
HERE IS THE BEST PART: Two days after he left we smelled a gas leak! We had someone come out and we found that the gas regulator was installed at a 60% angle of how it was supposed to go in. It was leaking gas!!!!!! (Ill try to post a picture) SO right now we have the gas shut off.
According to the
NOTE: The call was only about the furnace. AC always worked
End result: The furnace is SIGNIFICANTLY more damaged than when he started.
and we are out money
We have had to borrow a bunch of small electrical heaters to keep the house warm.
They guarentee they will fix problems.
1) they send substandard people who cant fix it right.
2) They don't say when! They can take 10 months to fix a problem.
We have been without a furnace during freezing temeratures.
BAD BAD BAD BAD
Can not imagine worse
can not describe how bad
I also have a pump in my bathtub that has failed.
They said they are going to fix it, but it has been outstanding for 10 MONTHS now.
Its been broken for 10 months.
If you look at the reports on BBB, this is standard practice.
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