Chicago Drain Plumbers

"They were very patient. , who did the work, is a very calm, methodical guy. He offered great customer service. The owner really went above and beyond as well. They did a wonderful job."

"I think they have the skill sets necessary to do good work because everything was fixed correctly. To their credit, they caught an error in their own work that we wouldn’t have known about otherwise. Apparently, a part used to replace the controls of a water heater was incorrect. The owner called me that night to let me know, and they were back ...more the next day to fix the issue. We were not charged for the second visit whatsoever. However, they are on the expensive side."

"It was a very positive experience all the way. In fact, I?ve signed a service agreement with them. I do plan on using them in the near future for drain cleaning. "

"For the clogged drain, we called on a Monday and he was able to fit us in with a Wednesday visit. He was right on time and called 10 minutes before arriving to give us a heads up. The drain is a bit tricky, but they did a great job and left no mess. We had them out the following week to preventative cleaning of the sewer line ...more as we've had flooding in the past. Again, they were highly efficient and professional, even giving us advice on some steps we can take on our own to prevent clogs and backups."

"Our house was built in 1903, and we for years would have our pipes rodded. Well, our maintenance scheduling fell by the wayside and our drains started backing up. Our Kitchen sink ran very slow, our downstairs bathroom sink would, when using it, fill our basement wash sink with back up, our washing machine would overflow our basement sink and our ...more basement floor drain would take hours to drain. Our upstairs bathroom sink was just unusable due to the slowness of the drain. I got onto to Angie's List and started making calls.

was very prompt in returning my call and told me that they price by the job, rather than by the hour. This was reassuring to me. Bids are much better than estimates in my opinion so I decided to use them. On the day of the service,

showed up a few minutes early, called to verify I was there, but unfortunately had the wrong address. He was five houses down the block. Once we got that ironed out, he came to the door and was very friendly and professional. He had clean clothes on with a

hoodie, which I appreciated. Before entering the house, he donned the boot covers that he had tucked in his belt. He paid close attention to my synopsis of the situation, examined the catch basin in the yard and went to his Van. When he returned he had a price for me of $360.25 to rod the drains! I thought this was great. He undertook some pretty nasty work in our catch basin and was done with that in about two hours. We tried the sinks in the house but, unfortunately they weren't running clearer or faster.

said he'd rod each one and see what happened from there. He found some root intrusion in the basement, and even broke one of his rodders. This ended up taking a while, but I was satisfied with his thoroughness and attention to detail. In the basement, we both realized our old cement sink wasn't going to cut it anymore, and in an effort to save us some money,

detailed the parts and measurements of pipe I would need to install a new standpipe for the washing machine. I really appreciated this! When

was working on the first floor bathroom, he noticed that the old P-trap was corroded and no longer functioning at optimal levels, so he replaced that as part of the work...He did a great job with this install and left the area CLEANER than it was when he set to task. I was impressed. By this time, we had addressed our main drain, our basement floor drain, and our downstairs bathroom and I had to leave for work, so

wrapped up for the day and gave me the price. It came to 772.05, which was more than the initial quote. There was some miscommunication between

and I, I never asked what was included in the initial quote and just assumed all the rodding was included.

never told me that rodding the additional lines would include an additional cost. When it was time to settle up, I agreed to pay the price of $772.05 because the work was done very well and the functionality of my home's plumbing was increased by 300%! So,

apologized very sincerely and assured me that he would have

, the company owner, call me the next day to address my concerns. At this point, the upstairs bathroom sink issue had not been addressed, but I was late for work. I showed

out, and thanked him for his good, careful, thorough, and professional work. The next day, sure enough, I got a call from

. He was wanted to check on my satisfaction with the work and express his concern about the miscommunication the day before. He asked me, "What would you see being a fair solution to this issue?" I thought this was a great approach to solving this discrepancy. I told him that I was hoping to get the upstairs sink repaired and made functional and that if his company could complete this as part of the payments already made, I would think it was very fair. I have to say at this point, that throughout all my dealings with

, I felt extremely confident in their abilities and their business ethics, and after this conversation I had with

, I found myself wishing all service business owners were as sensible, ethical, and competent as Mr.

. The very next buisness day,

was at our house at 7:00 AM, rodded the drain and installed a brand new P-trap on our upstairs bathroom. They left with a handshake and all of our drainage issues resolved completely. I highly recommend

to anyone looking to have work done on your plumbing. Throughout all my dealings, I felt respected, valued, and considered. When they found out I had been a maintenance director in the past, they went into greater detail with their explanations talking to me in terms that I could understand and comprehend. The work was very clean and incredibly thorough, and I have no doubt that the next time I have a plumbing issue, I'll be welcoming the

Men with their boot covers into my home. Sincerely,

"

"It was late at night, two days before Christmas. TH was quick to arrive and happy to help. He explained things very well and answered all of our questions. Fabulous service ? thank you!!!"

"I called Plumbing and was able to schedule an appointment right away. was on time and was very honest in his assessment of the solution to replace the water heater. He checked on parts availability and was able to confirm an appointment for the following day while he was at my house. The crew showed ...more up the next day on time and was very consciencious about making noise (I was on a work conference call) and cleaning up during the install. The final team member stayed to do the remaining install work, explain other potential project work to address a small drainage pipe out of the HVAC/water heater closet and to make sure the water was being heated properly. Although I wasn't happy having to replace a six year old water heater, I appreciated their prompt and honest assessment of the situation. I will definitely use

Plumbers for future work."

"Based on his wide range of knowledge, competitive pricing and friendly personality, I highly recommend for any potential remodeling project or issue in your home."