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but after that it is if the work is not important to them as it is to me. if I had know I would have check out other provider of the same service. I give then the poor rating is because I lost a lot of time waiting for a response when the work could have been completed by someone else.
She spoke so fast, I couldn't understand what the price was for an inspection. I asked her to repeat the price. She seemed annoyed, and again spoke so fast I still couldn't understand. So, I repeated the price I heard back ($250).
She then very rudely snapped, "It's $215, 2-1-5! "
Now that we have that cleared up, I explained our situation, as we didn't need a full inspection, just wanted a second opinion about a fix.
She asked if it was a flue problem, or a chimney problem. I had no idea but explained the "symptoms". She snapped very quickly, "Well, we won't know until we get out there, and by the way, that cost is PER CHIMNEY."
I was too afraid of her yelling at me to ask anymore questions, so I said, "Ok, thank you..." and she hung up the phone before I got all the words out of my mouth.
Aside from that cost being excessive in my mind, I am more upset about the way she was speaking to a new potential client. I wasn't asking anything out of the ordinary. I was courteous. She may have been insulted that I asked if they do "free" inspections, but that is not uncommon with various vendors.
Clearly something else was probably going on at the moment I called, but that is NOT my problem. LOST BUSINESS regardless of how great the service may be.
Prompt arrival and immediately began work.
Cleaned all debs before leaving.
checked all connections to furnace and corrected any that were wrong.
Polite and professional.
The work was completed in the 7 day frame which was discussed and they went above-board to clean up the unavoidable mess left by brick dust.
The work looks good!
All of the people I had contact with at
My neighbor is now using
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