Chicago Auto Sales

"Went in for the oil change and the mechanic didn't reset the meter which measures the oil content. I have to go back, extremely inconvenient, so they can reset. Disappointed as well because they don't wash your auto as a courtesy. I felt as if I was trapped in the waiting room which seemed like an industrial room with low energy as customers wait ...more for a long period as they watch tv. Very similar to visiting a government office....DULL!!! I WAITED OVER TWO HOURS for an oil change!!!"

"I found their website through Blue Book and worked with at the dealership. He was very helpful and professional. I financed the car, and the financing person was also very helpful. It was a very positive experience."

"I really like Mile and . They were very direct with me and not pushy in the least. I put a deposit down on a car but changed my mind in order to pay a thousand dollars less by giving up leather seats, 6 disc cd player and heated mirros. Since they are a no-haggle dealership, they weren't in a position ...more to counteroffer. Despite that

had spent nearly two hours with us and let us test drive the car past closing, he made me feel comfortable when I informed him that I choose another car. For me this is key, I liked that he treated it as just part of the job. I would return to them for service and sales."

"Went looking for a new car through USAA's car buying service and O' was one of the dealerships that 't me immediate quotes through e-mail, promptly followed by a phone call from , their internet sales manager. The price quoted for the sedan was quite good and I decided to give them ...more a try first. When I got there we got to the nuts and bolts of the negotiation and I didn't bargain on the sales price since my research on

.com indicated that it was as close to invoice as it could get. We did bargain quite a bit over the value of my trade-in but in the end we came to a mutually satisfactory price, so I signed the papers, left a deposit, and went home quite satisfied with both the deal and the overall experience. Unfortunately the Civic sedan I wanted was not available anywhere in the midwest and it appeared I might have to wait a few weeks for one to be built, so I decided to change direction and get a

instead since I could have one within a day or two. Plus, I was told on the phone that the

was temporarily priced less than the sedan due to an additional

dealer incentive for the coupes, so that sealed the deal for me. I went to update the paperwork and suddenly there was a snag in the deal that resulted in me leaving the dealership a bit upset. That evening I wrote an e-mail to the owner of the dealership explaining the reason for my unhappiness, and I admit I didn't expect to hear back. Imagine my surprise when promptly at 8:30 the next morning I received a phone call from the O'

general manager

Forresta informing me that the snag has been resolved and he even added an option free of charge. When I went to pick up my new car the next day the transaction was completed promptly, courteously, and hassle free, and I left the lot in my beautiful new car convinced I made the right choice in going to O'

. Based on my experience I'm convinced that they take customer service and satisfaction very seriously. That is very important to me, plus the price could hardly be any better. I highly recommend the team at O'

, including my sales consultant Job

and

, the general sales manager."

"They had the car that I wanted, and I was able to work out the terms of sale. I am not a huge fan of buying cars, and hopefully will not have to buy a new car for a long time."

"I'd say with any car buying experence you always deal with pushy salesmen and this was no excpetion. Overall, I was pleased with how I was treated and the quality of the service. As far as improvements they could make, simply back off the hard sale. When I said I wanted time to think about it they kept pursuing me. I liked the price that they eventually gave me. "

"It's a very nice dealership. It is very pleasant to go there and drop my car off, and if I have to wait there they have a snack bar with TV and wireless internet. The salesman was very knowledgeable and gave me plenty of information on the vehicle."

"We ended up with 2 salesman ( and ) because my husband and I went at different times in which one was off one day and another was off another day... both were nice, patient, and professional and were very knowledgeable about the cars. We negotiated a price on a car and waited for it to come in...we found ...more out a few days later (after a weekend) that they could not get that car due to an administrative lag on the part of another dealer. We were disappointed but eventually located another car... unfortunately, that one took much longer than anticipated to come in and we had a hard time getting answers from our salesmen or the sales manager...they said they told us everything they knew and were doing their best to find out what was going on. This was very annoying but eventually got resolved and we got our car...and they did the right thing by securing our special financing after the expiration date due to the fact that the delay wasn't our fault. Ultimately we had a good experience and would recommend this dealer and our particular salesmen."