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"We took our 2007 GMC Acadia in to Castle Buick in North Riverside and LT received our car. We asked for an estimate on repairing the stereo/sound system that would" turn off at random times, the left rear window which was inoperable, the A/C system which would not blow cold air, and the air filter system because the car smelled like horse when heat/air system was turned on. Ever since we went to
's pumpkin farm it has smelled like a horse's tail in the car when the air system was initiated. We left our car at the dealer for a day and were given a loaner car, for which they required a $200 refundable deposit. They had us sign off on some paperwork and said they would contact us later in the day. They came back with the following estimates: $776 to replace amplifier to resolve radio/sound problem, $395 to install new window motor regulator for inoperable left rear window, $285 to evac and recharge A/C system with dye test (or an additional $160 if we would like to replace the evaporator core), and $260 for new cabin air filter and deodorizing. We got some other quotes and decided to have the work done elsewhere. We told the dealer we were not having them do the repairs and came to pick up the car. They gave us some paperwork to bring to the cashier, which we thought was just a formality, since we were not expecting any charges, but when we went to pay at the window it turned out to be $280. Apparently they were charging us for two hours of labor to diagnose the problems, but never informed us of these charges. We have had work done there before, but probably have never NOT had work done, so were not aware of the diagnosis fees. The
asked LT about this who said that "we signed off on it" and claimed he did inform us of the charges. When we looked at the paperwork, there was a dollar sign and big 2 that looked like a Z next to an 80 on the sheet I had signed, but it was never pointed out to me. She had advised me to give the service manager,
, a call. He basically said there's nothing he can do. Bottom line is the prices they quoted were below average, and it felt like we were deceived on the cost to provide an estimate. It appeared to be $80 on the invoice with no clear verbal communication and it ended up being $280 when we checked out at the pay window. Granted, the $280 could be applied to repairs, but we had our repairs done at a different car shop (except for the amplifier install).

-ED D.

"The dealer seemed great when I dropped off the car. But communication with the customer service agent after was spotty. I was unable to pick up the car until the" next day even though it was ready in time for me to pick it up because the agent did not return my call. The next day when I picked up the car, there was a broken part in the interior that was not broken when I dropped it off. Yes, they replaced it for free and they even picked up the car and returned it after the repair but it was still an enormous waste of time.

-Michelle G.

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Local Articles in Chicago

Buying a car

You must take certain steps when buying a car to protect yourself. Whether you buy a new or used car, there are common procedures which will help you avoid a lemon and maximize your investment.

Picture of a car hood up
Auto Service, Auto Sales,

An auto warranty is like a safety net for your car. But make sure you know what's covered.

It's smart to learn if any recalls exist on that used car before buying it. (Photo by Jason Hargraves)
, Auto Sales

Talking to a local mechanic offers added peace of mind

car inspection
Auto Service, Auto Sales,

Taking a used car to a mechanic before you buy it can help you avoid a car with damage or problems. But do dealerships allow you to have a used car inspected?

buying a car from a dealership
Auto Sales

You're ready to buy a new car. Should you purchase it from a dealership, or browse the classifieds for a private seller?

Angie's Answers


For donation options, here is a link to a prior response -


For sale, here is another answer I previously gave to same type question -



Sounds like your biggest problem will be narrowing your list to a limited number of models, and deciding what brand names you are willing to consider to narrow the field.

You can search for websites blogging complaints for each model you are considering to see how they rate with users, and you can also go to the National Highway Traffic Safety Administration website at     www.nhtsa.gov     to see how many recalls there have been on a specific model and year.

Most dealers these days have websites with their listed prices for new and used cars that you can browse to get an idea of available listed prices.

I would also recommend that you check out the used car values (free) for models you might be interested in on    www.edmunds.com    and on Kelley Blue Book  -  www.kbb.com

Those 2 sources will give you a lot of negotiating power, because they list what the dealer pays the manufacturer on new cars, shows what people have been paying for each vehicle model and model year, and shows used valuations also. There are undoubtedly other such sources also - these are just the ones I have used and seem to be the best known.


Car Dealership reviews in Chicago


I have been a customer of the
Chicago Car Dealerships Provider Name Locked
Dealer Group for many years. I had an almost flat tire and was lucky enough to be able to get to the service dept. I had called to see if they could squeeze me in for an appt. I drove into the service dept and they took me promptly. I waited in there very comfortable waiting room and in no time my car was ready. The people who work here are all so nice and the atmosphere is professional. They even offered to drive me to the mall if I did not want to wait at the dealership. A great bunch of people!

- billy D.

I purchased a new
Chicago Car Dealerships Provider Name Locked
Vehicle from the
Chicago Car Dealerships Provider Name Locked
Dealership, at the time of purchase
Chicago Car Dealerships Provider Name Locked
offered a .9 percent finance rate and 500 dollars credit towards your first month's payment. It has been three months now and I have yet to receive the credit. My repeated calls to the finance manager have gone unreturned, and when I was finally able to speak to a sales manager, it was made very clear to me that I was not going to have this rectified anytime soon, if at all. Simply put, there are many places in the Chicagoland Area to buy a new
Chicago Car Dealerships Provider Name Locked
. I regret the day that I patronized this dealer, but rest assured I will NEVER go there again.
- Keith C.

Great young salesman,
Chicago Car Dealerships Provider Name Locked
, treated me well even six months before my lease was up. He couseled me on how to manage the service schedule on my next lease which I appreciated. When
Chicago Car Dealerships Provider Name Locked
started their loyalty marketing mailings I called
Chicago Car Dealerships Provider Name Locked
. He and sales manager
Chicago Car Dealerships Provider Name Locked
did an outstanding job. I have two things to do by appointment next week for everything to be 100% but I am confident they will deliver.
- Jim F.

So far, so good. The people are very pleasant and professional. Luckily, I've not had many problems, but they've been very helpful when I needed them.
- Raymond W.

My wife and I found a used car we were interested in at this dealership. We called ahead and made an appointment to test drive the car. Out of courtesy, a sales rep,
Chicago Car Dealerships Provider Name Locked
, pulled the car out of the lot to make sure it was ready to go when we arrived.

Each of us test drove the car and very much liked it. Afterwards, we went into the office and while discussing price and financing, another salesman walked in and surprised us all with an announcement that he had just sold this car to someone else. Apparently, the buyer was initially interested in another car but saw our car while it was parked out front, waiting for us and went ahead with the purchase while we were on our test drive.

We understand that the world of auto sales is competitive and commission driven. However, if we make an appointment and make the hour and a half drive out to the dealership, we expect that we should have either been given first option since we pulled the car out of the lot, or at least been notified that another party was interested and been given a warning. Also, since the car had been on the lot for two months, I don't think it's unreasonable for the dealership to put the car on hold until we were done with the test drive and negotiation. If we hadn't called ahead and identified the car, the car would have been prominently displayed only after our test drive during our negotiation. Ultimately, we feel we only aided the sale of the car we were interested in to someone else.

Our sales rep,
Chicago Car Dealerships Provider Name Locked
, however, was very courteous and took the time to answer our questions. We appreciate our interaction with him. He is now searching for a similar car for us, which we greatly appreciate. We hope that
Chicago Car Dealerships Provider Name Locked
can come through for us. We checked "Yes, we would use this company again" because of
Chicago Car Dealerships Provider Name Locked
. Otherwise, it would probably be a "No."

Recommendation: If you have a specific used car in mind, DO NOT call them to make an appointment. Or at least, don't tell them which car. The salesmen at this dealership are permitted to and motivated to sell the car out from under you while you're on your test drive. It'll be a waste of your time and, from the perspective of used car sales manager or the general manager, your time is apparently not as valuable as his salesmens' commission.

We scored responsiveness and punctuality as A since
Chicago Car Dealerships Provider Name Locked
was prepared and completely available to us during our visit. We scored the professionalism as F and overall D. This is an extreme, we know. However, the lack of first option or at least warning has defined our experience with the sales department at this dealership. It has created our our first and likely lasting impression and we have scored in a way to reflect that.
- Lo and Ariane S.

Overall, purchase experience went very well! Friendly sales rep/stood by his product and internet pricing. Recommend
Chicago Car Dealerships Provider Name Locked
Chicago Car Dealerships Provider Name Locked
S. at 847-373-2123 Fields
Chicago Car Dealerships Provider Name Locked
service manager provided full vehicle history (redacted with previous 1-owner's info), so that I was able to have a copy of every single maintenance, service, and repair done for this one SUV since it was originally purchased and serviced all at Fields
Chicago Car Dealerships Provider Name Locked
as a corporate fleet vehicle. This was very unusual to have the entire history that matched up perfectly with the Carfax history dates as well. I'm very pleased...and feel secure with my used
Chicago Car Dealerships Provider Name Locked
purchase. Haven't had any problems since buying it about 2 months and 2500 miles ago.
- graham S.

The sales process was pretty straight forward and I had already decided what I wanted. I had a couple service issues and I had to take it back a couple times to get it fixed but they seemed concerned to make it right for me.
- Raymond W.

Went in to buy a loaded Camry with manual transmission. We were ready to sign the deal when the sales manager intervened and refused to sell to us. I called and asked to speak to the GM or owner. I was transfered to the sales manager that had treated us like dirt. I wrote to
Chicago Car Dealerships Provider Name Locked
and did not get any satisfaction. That was 11 years ago and it was such a bad ( and bizarre) experience that I refuse to ever deal with them again.
- Patricia M.

Car Dealerships in Chicago

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!




1309 S SCHOOLHOUSE RD unit 1
New Lenox





Zimmerman Ford

2525 E Main St
St. Charles

Zip Car

160 N Wabash Ave

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Chicago Zip Codes

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