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Car Dealerships to Avoid

528

Top Rated Car Dealerships

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Chicago Car Dealerships from people just like you.

D
"We took our 2007 GMC Acadia in to Castle Buick in North Riverside and LT received our car. We asked for an estimate on repairing the stereo/sound system that would" turn off at random times, the left rear window which was inoperable, the A/C system which would not blow cold air, and the air filter system because the car smelled like horse when heat/air system was turned on. Ever since we went to 's pumpkin farm it has smelled like a horse's tail in the car when the air system was initiated. We left our car at the dealer for a day and were given a loaner car, for which they required a $200 refundable deposit. They had us sign off on some paperwork and said they would contact us later in the day. They came back with the following estimates: $776 to replace amplifier to resolve radio/sound problem, $395 to install new window motor regulator for inoperable left rear window, $285 to evac and recharge A/C system with dye test (or an additional $160 if we would like to replace the evaporator core), and $260 for new cabin air filter and deodorizing. We got some other quotes and decided to have the work done elsewhere. We told the dealer we were not having them do the repairs and came to pick up the car. They gave us some paperwork to bring to the cashier, which we thought was just a formality, since we were not expecting any charges, but when we went to pay at the window it turned out to be $280. Apparently they were charging us for two hours of labor to diagnose the problems, but never informed us of these charges. We have had work done there before, but probably have never NOT had work done, so were not aware of the diagnosis fees. The asked LT about this who said that "we signed off on it" and claimed he did inform us of the charges. When we looked at the paperwork, there was a dollar sign and big 2 that looked like a Z next to an 80 on the sheet I had signed, but it was never pointed out to me. She had advised me to give the service manager, , a call. He basically said there's nothing he can do. Bottom line is the prices they quoted were below average, and it felt like we were deceived on the cost to provide an estimate. It appeared to be $80 on the invoice with no clear verbal communication and it ended up being $280 when we checked out at the pay window. Granted, the $280 could be applied to repairs, but we had our repairs done at a different car shop (except for the amplifier install).

-ED D.

C
"The dealer seemed great when I dropped off the car. But communication with the customer service agent after was spotty. I was unable to pick up the car until the" next day even though it was ready in time for me to pick it up because the agent did not return my call. The next day when I picked up the car, there was a broken part in the interior that was not broken when I dropped it off. Yes, they replaced it for free and they even picked up the car and returned it after the repair but it was still an enormous waste of time.

-Michelle G.

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Local Articles in Chicago

Auto Sales and Financing

You must take certain steps when buying a car to protect yourself. Whether you buy a new or used car, there are common procedures which will help you avoid a lemon and maximize your investment.

new car (Photo by Angie's List)

Compare auto financing options before buying a new car, truck or SUV to get the best loan rate and terms.

Picture of a car hood up
Auto Service, Auto Sales,

An auto warranty is like a safety net for your car. But make sure you know what's covered.

rear view mirror

Many consumers skip the test drive and buy a new car without knowing what they like or dislike about it.

Local Motors uses a 3-D printer to build its new car, the Strati. (Photo courtesy of Local Motors)
Auto Body Work,

National Harbor will be home to a Local Motors facility where customers can 'print out' their new Strati

Angie's Answers

?

Personally, I would never spend the money on a new car, regardless of any incentives offered.  Nor would I ever buy a used car from an individual.  You never know what is under the hood...

I would find a reputable dealership and look for a certified pre-owned vehicle that has a clear carfax report, and a make/model that is highly rated by Consumers Report or another reputable source.  I'm going thru that process right now. I'm taking my time until the right vehicle comes up for sale thru a dealership I trust.   

?

For donation options, here is a link to a prior response -

http://answers.angieslist.com/were-place-donate-car-q27711.aspx

For sale, here is another answer I previously gave to same type question -

http://answers.angieslist.com/how-sell-damaged-auto-q57349.aspx

?
?
?

Sounds like your biggest problem will be narrowing your list to a limited number of models, and deciding what brand names you are willing to consider to narrow the field.

You can search for websites blogging complaints for each model you are considering to see how they rate with users, and you can also go to the National Highway Traffic Safety Administration website at     www.nhtsa.gov     to see how many recalls there have been on a specific model and year.

Most dealers these days have websites with their listed prices for new and used cars that you can browse to get an idea of available listed prices.

I would also recommend that you check out the used car values (free) for models you might be interested in on    www.edmunds.com    and on Kelley Blue Book  -  www.kbb.com

Those 2 sources will give you a lot of negotiating power, because they list what the dealer pays the manufacturer on new cars, shows what people have been paying for each vehicle model and model year, and shows used valuations also. There are undoubtedly other such sources also - these are just the ones I have used and seem to be the best known.

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Car Dealership reviews in Chicago

A

Rating
I have been a customer of the Dealer Group for many years. I had an almost flat tire and was lucky enough to be able to get to the service dept. I had called to see if they could squeeze me in for an appt. I drove into the service dept and they took me promptly. I waited in there very comfortable waiting room and in no time ...More my car was ready. The people who work here are all so nice and the atmosphere is professional. They even offered to drive me to the mall if I did not want to wait at the dealership. A great bunch of people!




- billy D.
F

Rating
I purchased a new Vehicle from the Dealership, at the time of purchase offered a .9 percent finance rate and 500 dollars credit towards your first month's payment. It has been three months now and I have yet to receive the credit. My repeated calls to the finance manager ...More have gone unreturned, and when I was finally able to speak to a sales manager, it was made very clear to me that I was not going to have this rectified anytime soon, if at all. Simply put, there are many places in the Chicagoland Area to buy a new . I regret the day that I patronized this dealer, but rest assured I will NEVER go there again.
- Keith C.
A

Rating
Great young salesman, , treated me well even six months before my lease was up. He couseled me on how to manage the service schedule on my next lease which I appreciated. When started their loyalty marketing mailings I called . He and sales manager did an ...More outstanding job. I have two things to do by appointment next week for everything to be 100% but I am confident they will deliver.
- Jim F.
A

Rating
So far, so good. The people are very pleasant and professional. Luckily, I've not had many problems, but they've been very helpful when I needed them.
- Raymond W.
D

Rating
My wife and I found a used car we were interested in at this dealership. We called ahead and made an appointment to test drive the car. Out of courtesy, a sales rep, , pulled the car out of the lot to make sure it was ready to go when we arrived.

Each of us test drove the car and very much liked it. Afterwards, ...More we went into the office and while discussing price and financing, another salesman walked in and surprised us all with an announcement that he had just sold this car to someone else. Apparently, the buyer was initially interested in another car but saw our car while it was parked out front, waiting for us and went ahead with the purchase while we were on our test drive.

We understand that the world of auto sales is competitive and commission driven. However, if we make an appointment and make the hour and a half drive out to the dealership, we expect that we should have either been given first option since we pulled the car out of the lot, or at least been notified that another party was interested and been given a warning. Also, since the car had been on the lot for two months, I don't think it's unreasonable for the dealership to put the car on hold until we were done with the test drive and negotiation. If we hadn't called ahead and identified the car, the car would have been prominently displayed only after our test drive during our negotiation. Ultimately, we feel we only aided the sale of the car we were interested in to someone else.

Our sales rep, , however, was very courteous and took the time to answer our questions. We appreciate our interaction with him. He is now searching for a similar car for us, which we greatly appreciate. We hope that can come through for us. We checked "Yes, we would use this company again" because of . Otherwise, it would probably be a "No."

Recommendation: If you have a specific used car in mind, DO NOT call them to make an appointment. Or at least, don't tell them which car. The salesmen at this dealership are permitted to and motivated to sell the car out from under you while you're on your test drive. It'll be a waste of your time and, from the perspective of used car sales manager or the general manager, your time is apparently not as valuable as his salesmens' commission.

We scored responsiveness and punctuality as A since was prepared and completely available to us during our visit. We scored the professionalism as F and overall D. This is an extreme, we know. However, the lack of first option or at least warning has defined our experience with the sales department at this dealership. It has created our our first and likely lasting impression and we have scored in a way to reflect that.
- Lo and Ariane S.
A

Rating
Overall, purchase experience went very well! Friendly sales rep/stood by his product and internet pricing. Recommend salesman S. at 847-373-2123 Fields service manager provided full vehicle history (redacted with previous 1-owner's info), so that I was able to have a copy ...More of every single maintenance, service, and repair done for this one SUV since it was originally purchased and serviced all at Fields as a corporate fleet vehicle. This was very unusual to have the entire history that matched up perfectly with the Carfax history dates as well. I'm very pleased...and feel secure with my used purchase. Haven't had any problems since buying it about 2 months and 2500 miles ago.
- graham S.
A

Rating
The sales process was pretty straight forward and I had already decided what I wanted. I had a couple service issues and I had to take it back a couple times to get it fixed but they seemed concerned to make it right for me.
- Raymond W.
F

Rating
Went in to buy a loaded Camry with manual transmission. We were ready to sign the deal when the sales manager intervened and refused to sell to us. I called and asked to speak to the GM or owner. I was transfered to the sales manager that had treated us like dirt. I wrote to and did not get any satisfaction. That was 11 ...More years ago and it was such a bad ( and bizarre) experience that I refuse to ever deal with them again.
- Patricia M.

Car Dealerships in Chicago

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

SAEUIRRERNO AUTO SALES

7118 S HALSTED ST
Chicago

SALACAR

1659 W CERMAK RD
Chicago

SALACAR INC

934 W 32ND ST
Chicago

SAM'S AUTOMART INC

625 N WESTERN AVE
Chicago

Schaumburg Ford

815 E Golf Rd
Schaumburg

Schaumburg Honda Automobiles

750 E Golf Rd
Schaumburg

Schaumburg Toyota

875 W Golf Rd
Schaumberg

SCOTTSDALE FORD CITY LITTLE

7201 S KOSTNER AVE
Chicago

Second City Scooters

5578 N Lincoln Ave
Chicago

SEVEN AMIGOS USED CAR SALES

PO Box 597872
Chicago

SHADEMAKER PRODUCTS

7300 S KIMBARK AVE
Chicago

Shirey Cadillac

10125 S. Cicero Ave
Oak Lawn

Shore Auto Lease Inc

1913 Atlantic Ave

Show Up Marketing, LLC

1248 W. Bryn Mawr
Chicago

SIERRA AUTO GROUP

3833 N WESTERN AVE
Chicago

SIERRA AUTO GROUP INC

8516 S COMMERCIAL AVE
Chicago

Sigler's Auto Center

7501 N Lincoln Ave
Skokie

SIN ALOA USED CAR SALES

3651 W ARMITAGE AVE
Chicago

SKYWAY CHEVROLET

8650 S COMMERCIAL AVE
Chicago

Skyway Oil Recycling

3721 W. Belmont Ave
Chicago

SMART CARS

200 W MADISON ST
Chicago

South Chicago Dodge Chrysler Jeep

7340 S Western Ave
Chicago

SOUTH CHICAGO NISSAN

7410 S WESTERN AVE
Chicago

SOUTH OAK DODGE

4550 LINCOLN HWY
Matteson

SOUTHSIDE AUTO SALES

12747 S HALSTED ST
Chicago

SPORT & TRUCK CTR

1371 W LAKE ST
Chicago

St Charles Toyota

2651 E Main St
Saint Charles

STANDARD AUTO SALES & SVC

10601 S AVENUE
Chicago

STAR MOTORS INC

1371 W LAKE ST
Chicago

Star Nissan

5757 W Touhy Ave.
Niles

Sullivan Buick GMC

777 W Dundee Rd
Arlington Heights

Summit Auto Service & Tires, Inc

8404 s. oketo
Bridgeview

Sunset Tire & Auto Service #3

13 Skokie Valley Rd.
Lake Bluff

SURPLUS COUNTRYWIDE

1120 W EXCHANGE AVE
Chicago

T J AUTO WHOLESALE

716 S HALSTED ST
Chicago Heights

T S RACING

2451 W CORTEZ ST
Chicago

THe Autobarn City Mazda

3255 N. Cicero Ave.
Chicago

The Autobarn City Volkswagon

5330 W Irving Park Rd
Chicago

The Autobarn Mazda of Evanston

1015 Chicago Ave
Evanston

The Autobarn Subaru of Countryside

6191 Joliet Rd
Countryside

TMRS AUTO SALES

9701 S EWING AVE
Chicago

Tom Peck Ford of Huntley Inc.

13900 Automall Drive
Huntley

TOP STORE

322 N Leavitt St
Chicago

TOWN & COUNTRY MOTORS

2100 CHICAGO RD
Chicago Heights

TOWN & COUNTRY MOTORS

932 E 14TH
Chicago Heights

Toyota Grossinger

7225 N Cicero Ave
Lincolnwood

TOYOTA ON WESTERN

6941 S WESTERN AVE
Chicago

TWINS GROUP

3911 W 26TH ST
Chicago

U USED CARS

5370 S WESTERN AVE
Chicago

ULTIMATE MOTOR CARS

2101 OGDEN AVENUE
Downers Grove

UNION AUTO SALES

8700 S SOUTH CHICAGO AVE
Chicago

UNITED AUTO GROUP

525 N CICERO AVE
Chicago

USAA Bank

PO Box 33490

ValeriAuto

544 Sheridan Rd
Winthrop Harbor

Valley Honda

4173 Ogden Ave
Aurora

VALUE AUTO MART INC

2734 N CICERO AVE
Chicago

Van Drunen Ford Company

3233 183rd Street
Homewood

Velocity Software LLC.

1919 Highland Ave.
Lombard

VICTORY AUTO WRECKERS INC

710 E GREEN ST
Bensenville

VOLKSWAGEN OF CHICAGO

5330 W IRVING PARK RD
Chicago

Volkswagen of Crystal Lake

PO Box 1828
Crystal Lake

Volkswagen of Highland Park

1350 Park Ave W
Highland Park

Volvo of Lisle

4375 Lincoln Ave

Volvo of Oak Park

1140 Garfield St
Oak Park

WE BUY JUNK CARS

6222 Indianapolis Blvd.

Webb Chevrolet of Plainfield

16140 S Lincoln Hwy
Plainfield

Weber Automotive Service Inc

214 Geenwood Rd
Glenview

WELCOME MOTORS

3346 W IRVING PARK RD
Chicago

WEST OAK

4019 S KEDZIE AVE
Chicago

WEST OAK INC

3355 W CERMAK RD
Chicago

WEST SIDE AUTO SALES

3000 W FULLERTON AVE
Chicago

WEST SUBURBAN AUTO BODY

420 ROOSEVELT RD
Glen Ellyn

Western Avenue Nissan

7410 South Western Avenue
Chicago

WESTERN OLD AUTO SALES

3645 N WESTERN AVE
Chicago

WESTFIELD FORD INC

6200 S LA GRANGE RD
La Grange

WHEELS OF CHICAGO

6229 N Western Ave
Chicago

Wheels of Chicago Auto Body

6229 N Western Ave
Chicago

WHEELS OF CHICAGOLAND

1864 TECHNY CT
Northbrook

Wild Automotive

1005 Il Route 22
Fox River Grove

Wilkins Hyundai

750 N York St
Elmhurst

Willowbrook Ford

7301 S Kingery Hwy
Clarendon Hills

Windy City Coach Limo, Inc.

1600 E Oakton Street
Des Plaines

WINDY CITY HONDA

4859 S PULASKI RD
Chicago

Windy City Rods and Restorations

6143 W Howard St
Niles

WIX AUTO CO

3411 N CICERO AVE
Chicago

Woodfield Lexus

350 E Golf Rd
Schaumburg

WOODFIELD NISSAN

700 W HIGGINS RD
Hoffman Estates

Woody Buick GMC

1585 W Ogden Ave
Naperville

WORLD DISCOUNT AUTO

800 S WESTERN AVE
Chicago

XCALIBER AUTO RESTORATIONS

1309 S SCHOOLHOUSE RD unit 1
New Lenox

Z AUTO GROUP

1514 N WESTERN AVE
Chicago

Z FRANK LLC

6060 N WESTERN AVE
Chicago

ZAMUDIO AUTO SALES

7138 N CLARK ST
Chicago

Zimmerman Ford

2525 E Main St
St. Charles

Zip Car

160 N Wabash Ave
Chicago

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