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Each of us test drove the car and very much liked it. Afterwards, we went into the office and while discussing price and financing, another salesman walked in and surprised us all with an announcement that he had just sold this car to someone else. Apparently, the buyer was initially interested in another car but saw our car while it was parked out front, waiting for us and went ahead with the purchase while we were on our test drive.
We understand that the world of auto sales is competitive and commission driven. However, if we make an appointment and make the hour and a half drive out to the dealership, we expect that we should have either been given first option since we pulled the car out of the lot, or at least been notified that another party was interested and been given a warning. Also, since the car had been on the lot for two months, I don't think it's unreasonable for the dealership to put the car on hold until we were done with the test drive and negotiation. If we hadn't called ahead and identified the car, the car would have been prominently displayed only after our test drive during our negotiation. Ultimately, we feel we only aided the sale of the car we were interested in to someone else.
Our sales rep,
Recommendation: If you have a specific used car in mind, DO NOT call them to make an appointment. Or at least, don't tell them which car. The salesmen at this dealership are permitted to and motivated to sell the car out from under you while you're on your test drive. It'll be a waste of your time and, from the perspective of used car sales manager or the general manager, your time is apparently not as valuable as his salesmens' commission.
We scored responsiveness and punctuality as A since "
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