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Customer service. It was sincerely top notch. They made us feel welcome and kept us in the loop, every step of the way. Every person we interacted with at B&L, from the agents at the desk to the guys in the lot had the same level of professional courteousness. Communication. The team at B&L made sure to explain every part of the process to us. Everything from the repairs that were being done, to feedback from the insurance companies. They very clearly know their stuff and explained everything to us in a very clear and concise manner. We very highly recommend the B&L team!"
Well, they finished the car in 2 weeks and it looks brand new. It even smells new. They had to take out the windshield to repair some of the rusted areas and there were no problems. The inside was completely clean. There was a small piece of plastic holding the seatbelt that had come loose, and when I pointed it out they fixed it right away.
The car is beautiful."
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