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When the tech arrived (late), the first thing he asked was if I had the key. I was livid....I had made 100% sure to tell them he needed to bring a key. When I said I didn't, he told me that my only option would be for him to drill through the lock, since this company doesn't carry master keys. I've never heard of an appliance company not carrying the keys. I obviously did not let him drill through the box and ruin my washer. Based on the description I told him, and from him plugging it in and running it, he said he knew right away it was the timer (even without the key). He wrote down the serial number of the washer.
At this point, I was done with this company for how unprofessional they were. However, the office called me and apologized and told me that they would send someone else out right away. While this was a HUGE inconvenience to me since I work during the week (and they are only open 8am-6pm), I went along with it. After all, I just needed to get this fixed for my tenants.
Then came today, when they sent another tech out....all he did was bring the key, open the box, and tell me it was the timer!!! He didn't even bring a timer to fix it....that would be an additional trip and an additional charge! How can this company claim to service washers, but then not carry the most common parts?? In years past, when I went with better service companies like
Needless to say, I'm not letting them repair the timer because I no longer trust that this company does anything other than screw up, or try to make multiple unnecessary trips to pad their profit. Why wouldn't they have told me that this would just be ANOTHER diagnostic visit if they knew I was in a hurry to get it fixed, and had to keep rearranging schedules to meet them. The answer is because I would have went to another company, and they wouldn't have gotten to charge me a trip charge. I should have know to just be more patient and I loyal with the company I was previously using....it would have been fixed by now!
I would strongly recommend choosing another service company. If you want to overpay, and waste your time with multiple trips to diagnose
He got nothing other than goodwill from the conversation, but he did get that!
Long story short, I was able to get the board remanufactured. part, made sure everything worked correctly, and put the oven back perfectly into its place.
He is personable, professional, and knows his work. I recommend him to anyone with an appliance problem.
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