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Charlotte Window Replacement Articles
Window Replacement reviews in Charlotte
When he replaced the garage entry door,
Little did I know that we would be occupied for the next THREE HOURS. We had two sales people arrive. The were on time and professional. One guy was clearly in training and simply took forever to measure. The trainer would take over every now and again but not often enough. We went through an exhaustive power point presentation that declared over and over again the evil of vinyl windows. We made it clear that we were not interested in vinyl windows, however the lecture continued. At one point, my husband indicated he wanted to 'move the appointment along' yet they did not take the hint. After 2.5 hours we were done and our dinner was ruined. They finally got to the quote. Had I known that their quote was going to be as ridiculous as it was, we would not have wasted anyone's time.
We were quoted $33,500 for 18 windows and a sliding glass door. When we balked at the ridiculous price, they went through all the benefits of their 20 year company, etc. While I think that a great thing, it's not worth double the cost. We did our homework, we know how much windows cost. To make things worse, they did a hard sell offer of saving a percent if e agreed to purchase right then and there. High pressure selling in one's own home is not what I consider customer service!
We were finally wrapping up the appointment and I was definitely irritated as our dinner was ruined and we felt like we were in vacation time share sales meeting. At one point the more senior of the salesmen mentioned our neighbors who had hired them. He made a comment that "at least they offered him something to drink" and that had resulted in some sort of discount. It was meant as a joke, I'm sure (hope?) but after three hours? Not funny. Not professional. Not cool.
We declined their offer. To date, I've had six different follow up phone calls. Four were voicemails. I spoke directly to them TWICE telling them we had no interest in furthering our conversations. The first call was to confirm a second in-home appointment that we certainly never set up or agreed to. Four additional calls as 'follow-up' (mind you, we'd already told them we were not interested). The last call (I hope) was this morning. I (again) told them their prices were too high and we were not interested. I really hope this is the last time I hear from them.
I don't doubt they do decent work, but I seriously doubt it's worth more than double the price. If you decide to start with this company, be prepared for the hard sell and for them to take over your home for three hours for a quote.
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