Charlotte Storage Units

in Charlotte, NC

Storage Facility Reviews in Charlotte

F

Rating
The providers estimator showed up on time and was very professional and friendly . Explained why his firm was different from the others and went into detail about the people they hire . He spent over an hour estimating the job . The house has 6 bedrooms and a total of 15 rooms















He confirmed that the dates were open and he told me that he would have a quote within 24 hours -- 24 hours came and went and I called and left a VM. The next day a quote did show up in my E mail--but only 1 of the two options were completed .There was a note stating the second quote, with my providing the storage, would be forth coming .2 days later after not hearing from him I called and left a VM . To this date they have never provided the second quote nor did they EVER call back to inquire as to the status of what they did provide . It was like they could care less







That wsa enough to tell me that the sales hype was just that, hype, and if this group cant keep a
commitment like providing a quote than what happens when it comes to the move ?







A move is a big deal and you expect a response one way or the other --Stay clear of this group -By the way this was a local move -less than 3 miles --








- Kevin K.
F

Rating
We hired
to move primarily furniture and garage items (total 11,200 lbs) from our 5100 sq ft home into storage for 3 months and then into our newly constructed home on 10/21. We have moved 4 times over the last 10 years (2 fully paid top to bottom corporate moves and 2 paid for personally). This was by far the worst moving experience we have encountered. With every
previous move one or two items were damaged, however, each time the damage was professionally resolved in a timely manner. I have spent hours of valuable time patiently trying to coordinate repairs and to date virtually nothing has been accomplished successfully.
Two red flags were noted while the crew was loading. First, it was explained that the truck was going to be unloaded when it arrived at the warehouse and then reloaded into crates for storage. This again happened on move in day when the truck didn’t arrive until after 12PM due to the fact that “the appropriate truck was not available”. Once again, all of my items were unloaded from crates, loaded onto two trucks and then unloaded again. Perhaps this is the
way of putting things in storage but has not been our experience in previous storage moves nor was this explained to us during the estimate. Handling the entire shipment 4 times in my opinion is just asking for accidents and mistakes. Second, one employee complained aloud throughout the day about how much he
hated working for
, how little the pay was, and how he disliked the owner.
damaged approximately 90% of our furniture items, some beyond repair. The finish on the bottom or sides of most furniture has been scraped off exposing raw wood, chunks of wood are missing, a mirrored table is completely smashed, and 2 of the 6 legs of our bedroom dresser arrived missing and unaccounted for. Seagrass barstool seats and a leather ottoman were smashed down and are presumably permanently misshapen. Four new custom made
rugs were folded, rather than rolled and wrapped, and stuffed in the truck. In multiple spots the rubber backing is cracked and/or missing and the rugs no longer
flat. The crew lacked the appropriate tools to reassemble our treadmill. I asked why so many of my items were in such poor condition and the blame was placed on the loading crew.
It was clearly evident that our items had been mishandled at some point during the move. Additionally both furniture assessors said all damage was caused by improper moving techniques. A $400 faux floral arrangement packed by
came off the truck with a carpet runner and other miscellaneous items stuffed on top. Boxes marked “FRAGILE” were on the bottom of stacks of boxes in the truck. Numerous boxes were completely smashed in. As instructed, I watched all items come off the truck to
off on the inventory listing. Item after item came off the truck with no inventory tag at all. As such, we have absolutely no idea if we have received all of our possessions or not. Our children’s playroom toys came off the truck in a laundry cart packed with garden equipment including a weed wacker and garden sheers. Curtain rods with glass finales were placed (by
) inside a garage utility cabinet leaving me with a cabinet full of glass shards. A large archival box filled with valuable clothing had a massive hole in it. In another laundry cart (at this point I was so disgusted and wanted the 6 hour day to be over so I was helping unload from the truck) I found a random wrapped bar of hotel soap and half used box of hotel tissues!!
I expressed my extreme dissatisfaction to the head of the crew and asked that he phone whoever was in charge at
. Every single one of the 6 “employees” said this was completely unacceptable. They were very
to know who did the loading and place the blame on them, However, since they were responsible for the reloading that morning at the warehouse I was not convinced they were not at fault. For the first time ever we left no tip for the crew. I was told to contact
in the AM and fill out a claim form.
My husband phoned
in the AM. She did not seem familiar with the situation and was told she would send him a claim form. We did not receive it. I followed up that day and spoke to
in dispatch. He also was not familiar with the move. He said that
would send a claim form. I insisted that a
representative come out and see for themselves the damage and thought they’d be somewhat interested in the poor services that were received. They were not in the least bit interested. After several phone calls over several days an appointment was made for an assessment.
It has been 30 days since our move and the only thing repaired successfully and professionally is the treadmill. In my opinion 30 days is plenty of time to assess the damage and repair the furniture, which I am told will take 3-4 hours to do. I am living out of a suitcase as our dresser is on its side in the middle of our garage along with a broken desk and bookcase. I have spent hours waiting for people to show up and walking them through the damage. Again, as a customer who has previous experience with moving damage, this is not acceptable.
Yesterday I again requested a claim form (as instructed by the repair man for the unrepairable items) and expressed my dissatisfaction with the timeliness and professionalism of the repair process. Per
, I am not permitted to fill out a claim form since someone came out to assess and eventually repair items despite the fact that these are NOT REPAIRABLE. In addition, she told me they would no longer be dealing with my repairs since I am unhappy with them and that I would need to work with the insurance company. I told her that was no problem at all but that I would like the items taken (dresser leg and mirrored table that they were trying to fix) returned to me. She said they would NOT return the items. Hhhmmmmm.
To be fair, this is what
has done for us. In their opinion, this response appears to be adequate customer service. We entirely disagree.
1. Sent out a man to assess the damage. Spent several hours waiting for him and reviewing the damage. The following week I received a call from another man to do another complete assessment. Apparently the first gentleman is too busy to do the job. Again, spent several hours waiting for
and reviewing the damage. After not hearing back, I phoned him last week to see when he could complete the repairs (3-4 hours of labor). He said he was busy and “maybe he could get to it this week but he’d have to see.”
2. Sent a painter to repair wall damage throughout the home. Painter used exterior paint and caused a huge mess on 5 walls and
stairwell. I personally went and purchased the proper paint and had him come to redo the job. The repair was sloppy and lines from the exterior paint were still visible. Painters doing other work in the home were shocked by the mess and repainted the walls in their entirety as should have been done initially. Hours of my time wasted on this unprofessional "repair".
3. A carpet man was sent to assess the carpet damage and stated there was nothing that could be done.
requested and
I supplied additional information about the carpets on 11/13. There has been no follow up and apparently I am not allowed to file a claim for the unrepairable item.
4. The treadmill repair was successful and professionally completed.
has no interest in hearing what went wrong with the move and perhaps use it to instruct their employees /temporary help in proper moving policies, procedures and professionalism as they clam to do on their website. Both furniture assessors said the damage was caused by improper moving techniques. Please refer to my positive review of Gentle Giant who
generously fit the move from our temporary apartment to new home on two days notice. Should have used them in the first place!
- maria H.

Charlotte Storage Facility Articles

Storage Facility reviews in Charlotte

F

Rating
There were several breakages involved, but the worst of all was the damage done to our 4 month old washer and dryer. They were delivered in battered condition. Five days later ,a service man duct taped them together and ordered replacement parts . Following a five week wait for the parts, they are finally both functional but cosmetically displeasing.
Charlotte Storage Facilities Provider Name Locked
had
Charlotte Storage Facilities Provider Name Locked
us to believe they would both look brand new again with complete new tops. They are marred and scratched and totally disgusting.
- Charles B.
F

Rating
The owner (
Charlotte Storage Facilities Provider Name Locked
) came to our home and gave us our quote and was helpful in explaining all that was required to make our moves/storage as smooth as possible. They told us that our belongings would be put into a wooden vault and remain packed up, in order to minimize damage. That was one of the reasons we chose to use them. It's always a little scary to store your belongings with someone you don't know. However, we felt confident and comfortable with their good reputation and manner in which they treated us.
The move to their storage facility was uneventful, and after the four-week storage period, our belongings were delivered to our new home. As the moving crew was bringing our things/boxes into the house, we were appalled at the condition of the boxes. They were dented, some to such a severe extent that we were sure we'd find all of the contents destroyed. In the end, approximately 20 items were broken. They also broke nearly all of our torchiere lamps and damaged our nearly-new leather sectional (it suffered several long abrasions, taking the leather finish completely off) and a desk.
They encouraged us to take photographs of all of the damaged/broken items, which we did, and submit a claim. At the time we made the commitment to use
Charlotte Storage Facilities Provider Name Locked
& Storage, we were encouraged by
Charlotte Storage Facilities Provider Name Locked
to increase our insurance coverage to full valuation, costing us more than $900, mainly because this job included storage and required two moves. They agreed to repair the desk and sofa with qualified professionals and advised us to itemize and price all of the broken items (including china, crystal, glass vases, and pottery I made with my children) and submit it to their adjuster.
With regard to the desk, it was repaired to our satisfaction. With regard to the sofa, a repair was made but, one week later, the remedy wore off and it remains damaged to date. With regard to the broken items,
Charlotte Storage Facilities Provider Name Locked
& Storage took responsibility for two of the items but claimed that none of the others would be covered because we packed the boxes ourselves. They claimed that we had not packed them properly and that is why our items broke.
My husband and I used bubble wrap and wrapping paper to pack our precious belongings. We have spent 20 years of marriage accumulating these things and they mean the world to us. Furthermore, we have moved half a dozen times before and have never had an item ever broken... until now.
Charlotte Storage Facilities Provider Name Locked
NEVER told us that we would be responsible for broken items and did not express any concern at the time they took them out of house #1 that they were in distressed shape or that they weren't packed to satisfaction. We increased our insurance from the standard to total valuation to prevent the financial
Charlotte Storage Facilities Provider Name Locked
of broken items to fall on us. We feel mistreated and taken advantage of. We believe
Charlotte Storage Facilities Provider Name Locked
and his team have not honored their end of our agreement and should be ashamed of themselves at the way they cared for our things. We are disappointed, to say the least.
- Robin F.
A

Rating
It was easy to use this company. I liked the fact that nothing went missing. We were the ones with the key to the padlock. We felt our things were secure. The cost was reasonable. All we had to do was to tell them when to drop the pod off, when to move it, and when to pick it up.
- AMY B.
D

Rating
I had no problem with the storage and the movers were friendly. Unfortunately, a small table I had was broken, as well as the top of a small grandfather clock. The movers were pretty unconcerned about it. Both were fixable problems; however, I felt I was paying them enough to not have my things broken. Also, a few days after I left, I realized my toolbox was missing. I called and was told it was not found on the truck, and to continue looking. I have never found it and no offer to recompense was made. I also thought that it would have been nice to have a discount since I was moving twice and using their storage facility. The employees were pleasant to work with; however, given how expensive it is to move, I didn't feel like the "casualties" incurred were worth it.
- Colleen A.
F

Rating
I have no complaints from them. They picked it up when they said they would and delivered it on time as well. I had a few issues broken things and they said it wasn't them and they didn't help me resolve my problem.
- J M.
A

Rating
I spoke with several people during the reservation process and they were all very helpful. I have been to the facility at night and felt safe, the site has good lighting.
- CHRISTI S.
A

Rating
The monthly rate may be different by now but we rented the space when showing our house to sell. ''staging'' your home to sell is best done by removing the clutter furniture and
Charlotte Storage Facilities Provider Name Locked
was a perfect answer. They had boxes and wrapping to sell us at the business office and free use of a pick up paneled truck. The first 3 hours were free- then you pay by the hour. You must buy their keyed lock for the garage style door to your unit. Lighting, security and cleanliness were great. Their website had very good information and tips for packing and moving your items. Convenient location in south
Charlotte Storage Facilities Provider Name Locked
.
- SALLY C.
A

Rating
Clean, safe, affordable, nice staff and they offer standard storage as well as climate controlled.
- ANGIE P.
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All Storage Facilities in Charlotte, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St
New Orleans, LA

1-800-PACK-RAT

5225 WISCONSIN AVE NW
Washington, DC

521 STORAGE LLC

7624 CHARLOTTE HWY
Fort Mill, SC

74 STORAGE

1402 SHELBY RD
Kings Mountain, NC

A & A STORAGE

3019 E HIGHWAY 27
Lincolnton, NC

A 1 MINI STORAGE

460 CONCORD PKWY N
Concord, NC

A Better Tripp Moving & Storage Co Inc

5400 Mitchelldale
Houston, TX

A LOCK-IT SELF STORAGE

HIGHWAY 160 E
Fort Mill, SC

A MINI STORAGE

37931 US 52 HWY N
New London, NC

A SELF STORAGE CTR

4815 SILABERT AVE
Charlotte, NC

A SELF STORAGE CTR

2305 N GRAHAM ST
Charlotte, NC

A SELF STORAGE CTR

4624 SOUTH BLVD
Charlotte, NC

A STORAGE PLACE

519 WAYNES WAY
Mount Holly, NC

A-1 SELF MINI STORAGE

3423 FALLSTON RD
Shelby, NC

AAA MINI STORAGE

500 W WARREN ST
Shelby, NC

AAA SAF-STOR

PATRIOT PKWY & CHERRY RD
Rock Hill, SC

AAA SAFE STORAGE CTR

3235 LEOTA DR
Charlotte, NC

AAA SELF STORAGE INC

2313 W FRONT ST
Statesville, NC

ABC SELF STORAGE

2606 S RIDGE AVE
Concord, NC

ABF U Pack Moving Inc

3801 Old Greenwood Rd
Fort Smith, AR

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