Reviews for Charlotte Pool Cleaners

D
Rated Review by Virginia M.
"We had discussed problems with our filter, it was very old.
recommended changing out the sand and seeing what was going on, then if needed we would replace the filter. I waited almost 3 weeks for him to come back. When he did, he changed out the sand and said he repaired a lateral in the bottom. I asked him to also check the Polaris which now wasn't working because it was full of sand. The day after he left I discovered sand was coming out the returns, I had even more sand on the bottom of the pool, and the Polaris still wasn't working. I was in a bigger mess than before. I talked to a couple of pool services which told me that laterals in the particular filter I had, which was 20+ yrs. old, were not repairable!
doesn't come when he says he will. I'm very patient with pool services as I understand how they can unavoidably get behind, but a call or text is in order when they're not going to make it. I had to keep trying to contact him to see if he was still coming. He did spend 2 hrs. changing out the sand on a horribly hot day, but he didn't fix the problem and left me in a mess. He said he would come back and put in a new filter, but I honestly didn't trust that he would do the job correctly, or just when that would be.
I called another pool service on the following Saturday, they were here first thing Monday morning, put in a new filter, vacuumed my pool and got the Polaris up and running.
"

A
Rated Review by Penny M.
"The foyer and front of my house was wet. We couldn't figure out where the water was coming from. I called
and made an appointment with Vic. Vic was able to come out the same day. He was on time and extremely professional. Vic discovered that we didn't actually have a leak but a loose toilet. He advised me on what steps to take next. I was grateful for his services because I feared we would have to tear up the floors searching for a leak.
"
 
 

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Charlotte Pool Cleaners Reviews

A
"I discovered a problem with my liner in early May when I removed the winter cover. A lot of water got behind the liner and floated it. It did take about 3 weeks to get them out to fix the problem... spring is a very busy time for pool companies. They were able to drain my pool, and reset the liner. They actually did a better job than the company that installed the liner 3 years ago! Execellent work. The quote was prompt and accurate. The work was completed quickly once I got to the top of the wait list. I will use them again if I need a pool repair.... which I hope is no time too soon!
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F
"I have been a customer with this business for 10 years. Their pool technician who previously serviced our pool did a good job, not great but satisfactory. Recently that tech has left the business, as have other people in the office. The service has gone from passable to terrible. Pool was frequently not cleaned properly nor on the scheduled dates. Provider sent a technician to look at a pool cleaner that was malfunctioning. The tech took the machine for repair with the proviso that it would be back in a few days. That was at least a month ago. Several phone calls produced repeated flippant answers from the very unprofessional office
Charlotte Pool Cleaners Provider Name Locked
that "the cleaner would not be done for 2 weeks". I finally asked to talk with the owner of the business, and was told that no one else was available to address the matter. In total frustration, I asked that the cleaner be returned ASAP. It took 8 days for the cleaner to be returned, still not fixed. I have cancelled my service with this provider, and after 10 years, not even had a phone call nor any indication of concern from the provider about losing a long standing customer. When I informed
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, the unprofessional phone attendant, her response was "OK". My advice, "Stay away from this provider!"
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A
"My wife & I did a lot of research and had 3 reputable pool companies quote our project. After a lot of investigation, pool inspections and calling references, we selected
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(BYR) to install our pool/spa. Without question
Charlotte Pool Cleaners Provider Name Locked
at BYR delivered everything he promised in a quality way and on schedule. There were a couple of items that ended up costing more than he projected but he honored the contract and never asked for additional money. I have worked with many companies that tell you what you want to hear but never deliver what they promise. This was never the case with BYR and rest assured
Charlotte Pool Cleaners Provider Name Locked
will always follow through with what he says. We have had the pool for 2 yrs now with minimal problems and when we have had an issue,
Charlotte Pool Cleaners Provider Name Locked
has promptly resolved it. I would highly recommend this company to anyone that is looking for a pool/spa with quality workmanship and competitive pricing.
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F
"This company was referred to me by
Charlotte Pool Cleaners Provider Name Locked
to fix their equipment under warranty. I left a couple of messages in a
Charlotte Pool Cleaners Provider Name Locked
day span with this company and they did not return my calls. When i finally got hold of them, they sad they would schedule me in and call me back. No one called me back. I left a couple more voice mails and used their online support page to leave a note. Once again no response. I called
Charlotte Pool Cleaners Provider Name Locked
and they provided me a new company. I have since called them and they were very responsive in answering the phone and setting up an appointment.
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A
"
Charlotte Pool Cleaners Provider Name Locked
came very promptly, gave a detailed description of what work he would do, and a maximum time frame. All was measured with in 36 hours of our deposit. The material ordered and over 10 days before promised, work began
His crew was courteous, cleaned up everything and left no
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of being there, other than a beautiful new pool liner
Charlotte Pool Cleaners Provider Name Locked
came by daily as it was being filled to check on it, make adjustments and took care of all sorts of minor issues, and went above and beyond He is a true professional. Polite, respectful, and proud of his work, as well he should be We had other calls out, with contractors, who couldn't bother to return calls or show up when appointments.
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one of the people in the service industry of which to set the bar by. I would not hesitate recommending him to anyone in need of his service
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F
"when I hired this service, I aked for the sand to be changed in the sand filter, was told it shouldn't need it, yet no one checked it out to be sure. The pool is still green after 1 month & now being told the sand probably needs to be replaced, yet can't get a quote or date it can be done, not sure why. . Very frustrated that it is taking so long to get the pool up & running, & that the company does not spare the time to get the job done correctly in a timely manner.
A air relief valve was broken off of the filter (can't backwash without that) & the company is assuming responsibility for breaking it. It's going on a month now, still not installed. Told it was a special order & due to Memorial Day, it would be the end of May before in. The owner sent a text Tuesday saying it was in & was coming out to put the valve in, but still not in. The only responses are excuses.
I called a pool parts supply company today & surprise - it is an $8.00 part & I can have on Tuesday & today is Thursday. The pool is swamp green. The company comes out for 5-15 minutes, but can't tell any inprovement. Still have no quote or date for changing out the sand filter.
there is quite a bit more to this fiasco, but just to sum it up: I've been charged quite a bit of money for lots of frustration & no blue pool. In 16 years of owning a pool, this has been the worst experience ever.
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D
"Pleasant at the beginning and gave an estimate within 10% of other companies. When I asked questions about exactly which equipment was to be installed and the various costs for equipment he became somewhat angry. It seemed he had his way he wanted to the install and would not break out costs nor explain the details. He was not up to date on the installation of certain pumps and the interface with newer automation.
I chose not to use the services.
"
A
"Everything went very well. Bill had replaced my liner 12 years ago. I got multiple quotes this time and although the liner cost twice as much as 12 years ago, Bill was still significantly under the other quotes for the same product. I work full time and never saw Bill or his team. They came and went like elves making this a very easy experience. They initially came and left a quote in the mailbox. After making a decision, I mailed a check and selected a liner from the flyer they left. I had questions about some of the new liner options and he offered excellent advice (I love the new liner!). When the liner came, the team came in and started working on the pool. Bill both called and left written instructions for things I needed to do during the installation process.
I did notice a leak in one of the pipes around the new pump. I called and they came out to check on it but didn't see it. I had to call back and they asked me to
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it with a sharpie (easy enough). That night it was fixed and I have not had any problems since.
I have already recommended them to someone at the chemical store. Will definitely just call them back next time. Easy breezy!!
"

All Pool Cleaners in Charlotte, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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CLARK INSTALLATIONS

Charlotte, NC

CLARK'S GAS PIPING, INC.

6443 PARGO RD
Charlotte, NC

CLEAR WATER POOL SVC INC

9338 OLD BAILES RD
Fort Mill, SC

Clearwater Pool Service

PO Box 49347
Charlotte, NC

Comfort Design Inc

PO Box 7385
Charlotte, NC

Complete Construction Alternatives

1256 Waynewood Dr
Waxhaw, NC

Coogan's Landscape Design

PO Box 933
Pineville, NC

Cool And Clear

7407 Pine Bluff Circle
Charlotte, NC

Copper Construction and Contracting

125 Trade Court suite F
Mooresville, NC

CREATIVE OUTDOOR CONCEPTS

Indian Trail, NC

Crown Pool and Spa

www.crownpoolnspa.com
Gastonia, NC

CRYSTAL CLEAR POOLS

Charlotte, NC

CUSTOM LAND DESIGN

3210 SUNSET DR
Charlotte, NC

DESIGNER PROPERTIES & ASSOCIATES

629 WILL JONES CIR
Catawba, SC

Dixon Pool & Construction

121 W Pennsylvania Ave
Bessemer City, NC

DOLPHIN POOL & SPA LLC

P O BOX 348
Rock Hill, SC

Dolphin Pools and Concrete

Hwy 74 West
Indian Trail, NC

Douglas Aquatics Charlotte

6012 Bayfield Parkway
Concord, NC

EDK ELECTRIC

2705 CORINTH CHURCH RD
Monroe, NC

Edward Davis Garden Design

Downing St
Charlotte, NC