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They've done good work on everything else. Just that dishwasher!
Then the tech came,and he was 45 minutes late. When you already have a two hour window, being 45 minutes late is just an inconvenience.
Prior to the tech leaving from his first appointment he told me that if the warranty company would authorize the replacement of the water heater, he would be able to put it in the next afternoon between 2 and 3.
I spoke to the warranty company immediately, I did have to go back and forth with the warranty company for them to approve the replacement which wasn't IRVs fault at all, however, they told me that they would authorize it once IRV called them with the price. That evening I received a call from my warranty company that the replacement would be covered, and I would just need to pay for a new expansion tank, which I agreed to do.
The next day, nobody came between 2 and 3. I tried calling their office several times, and nobody answered the phone. After calling several times throughout the day from the same number, and getting no answer, I tried from a different number. I got no answer once again, but they immediately called that number back. I don't know if they were avoiding me or what was going on with that.
The person that I spoke to said that they were waiting on me to authorize paying for the additional part with the warranty company. I informed her that I did that the night before. She then said that she wasn't sure where the new water heater was going to come from and she would have to call the warranty company for authorization, and then call me back.
Finally, she called me back, and the replacement was scheduled. They were supposed to arrive for that appointment between 3pm and 5pm. They called at 1:00 and said that they were on their way.
The tech did come out, and replaced the water heater. We haven't had any issues since replacement.
Their actual work was great, however, other than that, I wouldn't recommend them. They were 45 minutes late to the first appointment. It was very hard to reach them to get the second appointment scheduled, and then they were 2 hours early for the second appointment.
Went on Angie's list and called one plumbing company that looked close by and got great reviews, but they were busy and couldn't come out the same day. Called Righway Plumbing, they were very nice and scheduled
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