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and wasted not a minute. They laid runners on the floors at both homes, wrapped all furniture in blankets, and gently handled
even the toughest of pieces. They were courteous and friendly with us, and communicated well with us in placing things in
our new home. I wrote this review shortly after my move, but forgot to check off the confirmation of truthfullness category.
The movers said I should call my coordinator a few days after teh move-in to arrange for boxes to be picked up, but when i called they said "you didnt pay for that - it'll be ~$125 per trip". I was NOT happy - the sales person should have asked the question if it wasnt already included. It was difficult to go back to my new company and ask them to fund an extra cost at that point. Again - unprofessional.
The actual packing and moving seemed to go fine BUT there were several items missing (mostly items from my garage - valued at several hundred dollars), and several other items damaged. I kept a list until most boxes were opened and then filed a multi-page claim. This is where customer service REALLY took a dive. Waited several weeks for any response with every step of the claims process. The initial contact was over a month after the claim was filed, then waited a few mroe weeks for a 3rd party to contact me to review my damaged items, then 3 more weeks before
When I forwarded invoices and quotes for missing items - again no response. Weeks later i emailed to ask for response and FINALLY heard they will not reimburse any items that went missing. SO - if movers take your items,
He confirmed that the dates were open and he told me that he would have a quote within 24 hours -- 24 hours came and went and I called and left a VM. The next day a quote did show up in my E mail--but only 1 of the two options were completed .There was a note stating the second quote, with my providing the storage, would be forth coming .2 days later after not hearing from him I called and left a VM . To this date they have never provided the second quote nor did they EVER call back to inquire as to the status of what they did provide . It was like they could care less
That wsa enough to tell me that the sales hype was just that, hype, and if this group cant keep a
A move is a big deal and you expect a response one way or the other --Stay clear of this group -By the way this was a local move -less than 3 miles --
I purchased the Angie's List deal. It's a 3 hour minimum and the move out took only 2 hours so
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Indian Trail, NC
Las Vegas, NV