Charlotte Mattress Showrooms

in Charlotte, NC

Mattress Buying Reviews in Charlotte

A

Rating
Being new to the area and in need of a queen size mattress, box springs and a full size bed frame, I went to Angie's List. After reading many good reviews on
Factory, I decided to go to their showroom. When I entered the store I was greeted by
who showed me the prooducts they have and answered all the questions I had. He was very knowledgable and answered all of my questions. My furniture was being delivered later in the week and
scheduled the delivery so everything would be in my home when the furniture arrived. He gave me a timeframe for the delivery and advised that I would be contacted 30 minutes prior to arrival. Everything happened just as he described. The delivery people were very professional and efficient.
- Marsha P.
F

Rating
Absolutely horrible customer service. We purchased a $4000 bed along with 2 pillows and a mattress pad. The pillows and mattress pad that were delivered were incorrect and we had to argue with the delivery guys that it wasn't right. Finally after several phone calls, they agreed to send us the correct ones the following day. We realized that there was nothing on the bed identifying it as the one we bought (specifically the law tag) After calling them again several times (many of the people at the store claimed that there was no tag) they agreed to show us the tag the following day when they dropped off the correct pillows and mattress. Upon delivery, the delivery guys were not able to locate any legal tag, they then called "the delivery manager" who was overheard telling delivery guy "Tell them to stop worrying, there is no tag". We confirmed with the manufacturer (Tempurpedic) and with the law that this tag is mandatory and must be on the bed for it to be sold. It is now over 8 days later and I am still not sure what their course of action will be. Customer service/management (I was only able to find 1 number and 1 email) is impossible to get a hold of/ is avoiding my calls. We just want a solution presented with some hard dates. We are not positive that the mattress is genuine. After spending over $4000 for my wife on Mother's Day- we are unhappy, displeased, have spent over 9 hours on the phone, and still don't have a hard resolution. This is a large company with an A- BBB rating so I am surprised at how awful this experience has been. Please avoid at all costs.
- Todd G.

Charlotte Mattress Buying Articles

Mattress Buying reviews in Charlotte

D

Rating
The sale was okay, had to pay extra for delivery, which was hard to swallow considering what we spent overall. The installers did not install the frame as we asked. The frame broke a few months later, I called to make use of the "lifetime warantee", but the reception I got from the store was not friendly. They would not come and correct the frame install problem for free, and to get warantee service I have to fill out a form and pay a fee to have someone inspect the problem. (See for yourself, go to their website and hit the "customer service" link at the bottom of the page.)
- PETER S.
F

Rating
We have had three different out of town guest sleep on the mattress since we purchased the item. They all complained their backs hurt the next morning and requested another bedroom since they couldn't sleep on our new mattress. After the third complaint, my husband and I decided to check it out. Basically, the mattress sags in the middle causing individuals to roll towards the middle of the bed. We have had numerous phone calls with
Charlotte Mattress Discounters Provider Name Locked
and fill out their paperwork to obtain a replacement mattress for a defective product. During the last 60 days, we were told more then once there was no problem correcting our problem since the mattress had an obvious defect i.e. sagging and the problem would be resolved after a representative came to our house to see the item. We had two different individuals visit our home to view the mattress. We have just received a photo of a mattress, we are told is ours and the depression in the mattress doesn't meet the requirements covered by the manufacturer to replace the item. We were certainly
Charlotte Mattress Discounters Provider Name Locked
to believe that there wasn't a problem replacing our mattress by this company on more then one occasion. Now after phone calls, warranty paperwork completed by the
Charlotte Mattress Discounters Provider Name Locked
personal ( which the mattress manufacturer
Charlotte Mattress Discounters Provider Name Locked
told us today was done incorrectly ), personal inspections by
Charlotte Mattress Discounters Provider Name Locked
on two different dates , we are told nothing can be done! We have a $500 item that can't be used and in fact has only been used three times since it was purchased. We will never use this company again. We were
Charlotte Mattress Discounters Provider Name Locked
down the golden path of wasting our time doing the paperwork and allowing multiple visit to our home. This wasn't a good experience for us our guests.
- JOHN K.
A

Rating
They were very knowledgeable, they were not pushy. They said come in and bring a book! Stay as long as you want. I've been sleeping on the mattress now for at least 60 days, and it's very comfortable.
- REBECCA A.
A

Rating
We were very happy with the mattresses and very happy with the company. The staff is very knowledgeable, happy to help, and will not pressure their customers. We will definitely buy from them again.
- JENNIFER R.
D

Rating
They are the most expensive mattress place in town and supposed to be of the highest quality. The mattress I received was completely different than the one I chose off the showroom floor. I went around and around with the company and they swapped it out for me, but it started sagging within six months time. They are very rude.
- MEREDITH E.
A

Rating
The sales person was helpful and not pushy. She let us wander around the store and try out the various models. The delivery crew came on schedule and brought the mattresses and box springs up stairs and assembled the bed frame.
- MARK AND LISA B.
A

Rating
They were very knowledgeable. We didn't know what we needed, but I described our sleep habits & positions, and they suggested several mattresses. Then they left us alone to spend time on each of them. After testing the mattresses, we spent more time talking to the salesperson and asking lots of questions. They took their time to answer us and didn't pressure us to buy right then. Of course we did, and the mattress & box spring was delivered that following Saturday.
- LYNN M.
F

Rating
Representative lied about 30-day satisfaction guarantee - told us it applied to the mattress we ordered - when we tried to return it they refused.
- ALLEN & LAUNA K.
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All Mattress Discounters in Charlotte, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Atlantic Bedding and Furniture

5400 W WT Harris Blvd
Charlotte, NC

Blueagle Professional Carpet Cleaning Co

1416 Thornwell Ave
Rock Hill, SC

Carolina Carpet Cleaning

18631 Northline Dr
Cornelius, NC

cavalier cleaning

324 Howie St
Waxhaw, NC

Cozy Kid's Furniture & More

11523-A Carolina Place Pkwy.
Pineville, NC

EastCoast Moving & Pressure washing

111 Mellwood Dr
Charlotte, nc

Essential Mattresses

14200 E. Independence Blvd.
Indian Trail, NC

HENDRICK MATTRESS CENTER

4027 E. FRANKLIN B.VD.
Gastonia, NC

HENDRICK MATTRESS CENTER

2689 E. MAIN ST
Lincolnton, NC

HENDRICK MATTRESS CENTER

1241 E. DIXON BLVD.
Shelby, NC

K TOWN FURNITURE & APPLIANCE INC

136 OAK AVE
Kannapolis, NC

Lowe's home services

14717 Lyon Hill Ln
Huntersville, NC

Lowe's home services

14717 Lyon Hill Ln
Huntersville, NC

Mattress Direct

525 North Polk Steet
Pineville, NC

MATTRESS EXPRESS OF LAKE NORMAN

18816-A STATESVILLE RD
Cornelius, NC

MATTRESS FIRM

4641 E Independence Blvd
Charlotte, NC

Matty's Mattress Warehouse

1162 Fort Mill Hwy
Fort Mill, SC

Need A Hand

301 McCullough Dr
Charlotte, NC

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