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Mattress Stores to Avoid

28

Top Rated Mattress Stores

5

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Over 219 reviews for
Charlotte Mattress Stores from people just like you.

D
"BEWARE: READ THE WARRANTY PROCESS AFTER THE IN HOME TRIAL. WE HAD A TWO YEAR OLD BED WITH A TEN YEAR WARRANTY JUST BASICALLY WEAR OUT. THE STORE WHERE PURCHASED" FROM CANNOT ASSIST. YOU FILE THE WARRANTY CLAIM ON LINE, PAY A $25.00 FEE AND WAIT AND WAIT (6 WEEKS) FOR A 3RD PARTY INSPECTOR TO CONTACT YOU AND INSPECT YOUR MATTRESS. THE CORPORATE FOLKS AT
ARE RUDE AND DO NOT RETURN PHONE CALLS. OUR MATTRESS WAS REPLACED UNDER WARRANTY.
IS A LARGE NATIONAL CHAIN. THEY HAVE OVER 500 BBB COMPLAINTS. I don't BELIEVE THEY CARRY A QUALITY PRODUCT. JUST LIKE SELLING CARS, THEY GIVE PAYMENTS NOT PRICES.

-charles G.

A
"We purchased the mattress from
on South Boulevard. We needed a twin bed with box spring to create a day bed for our office. The salesmen" was very accommodating and showed us the mattresses that were present in the store. We chose one during the President's day sale and was able to purchase the mattress half off. We also set up delivery. I did move the delivery to later in the week due to weather concerns. The delivery people came as scheduled and set up the bed. They also took our current futon out to the street.

-Bobbi S.

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Local Articles in Charlotte

Mattresses

Getting a good night's rest is critical for your general health and well being, which means what you're sleeping on makes a huge difference to how you feel in the morning. There are a wide variety of mattresses available, depending on your preference and needs, and since a good mattress can last a decade, you'll want to do your research before you buy any new bedding.

Seamstress working at a mattress factory
Mattresses

Local mattress companies offer personal service, first-hand knowledge and increased value, buyers say. Sleep easier knowing you made the right mattress choice.

A light vacuuming of your mattress every month will help minimize dust mites and dander. (Photo by David Massey)
Mattresses

A good night’s sleep is so important, why would you want to sleep on a dirty mattress? Here’s how to keep dust mites and allergens at a minimum.

Lisa Renze-Rhodes
Mattresses

Michael Breus, a clinical psychologist who specializes in sleep disorders, collaborated with Angie's List on this guide to choosing the best mattress for you.

Cutting off a mattress tag won't likely result in jail time, but could void a warranty. (Photo courtesy of Fox Mattress)
Mattresses

Ever wondered what happens if you cut the tag off your mattress? Whether dust mites congregate where you sleep? Experts shed light on mattress myths.

Mattress Store reviews in Charlotte

A

Rating
Being new to the area and in need of a queen size mattress, box springs and a full size bed frame, I went to Angie's List. After reading many good reviews on
Charlotte Mattress Stores Provider Name Locked
Factory, I decided to go to their showroom. When I entered the store I was greeted by
Charlotte Mattress Stores Provider Name Locked
who showed me the prooducts they have and answered all the questions I had. He was very knowledgable and answered all of my questions. My furniture was being delivered later in the week and
Charlotte Mattress Stores Provider Name Locked
scheduled the delivery so everything would be in my home when the furniture arrived. He gave me a timeframe for the delivery and advised that I would be contacted 30 minutes prior to arrival. Everything happened just as he described. The delivery people were very professional and efficient.
- Marsha P.
F

Rating
Absolutely horrible customer service. We purchased a $4000 bed along with 2 pillows and a mattress pad. The pillows and mattress pad that were delivered were incorrect and we had to argue with the delivery guys that it wasn't right. Finally after several phone calls, they agreed to send us the correct ones the following day. We realized that there was nothing on the bed identifying it as the one we bought (specifically the law tag) After calling them again several times (many of the people at the store claimed that there was no tag) they agreed to show us the tag the following day when they dropped off the correct pillows and mattress. Upon delivery, the delivery guys were not able to locate any legal tag, they then called "the delivery manager" who was overheard telling delivery guy "Tell them to stop worrying, there is no tag". We confirmed with the manufacturer (Tempurpedic) and with the law that this tag is mandatory and must be on the bed for it to be sold. It is now over 8 days later and I am still not sure what their course of action will be. Customer service/management (I was only able to find 1 number and 1 email) is impossible to get a hold of/ is avoiding my calls. We just want a solution presented with some hard dates. We are not positive that the mattress is genuine. After spending over $4000 for my wife on Mother's Day- we are unhappy, displeased, have spent over 9 hours on the phone, and still don't have a hard resolution. This is a large company with an A- BBB rating so I am surprised at how awful this experience has been. Please avoid at all costs.
- Todd G.
D

Rating
The sale was okay, had to pay extra for delivery, which was hard to swallow considering what we spent overall. The installers did not install the frame as we asked. The frame broke a few months later, I called to make use of the "lifetime warantee", but the reception I got from the store was not friendly. They would not come and correct the frame install problem for free, and to get warantee service I have to fill out a form and pay a fee to have someone inspect the problem. (See for yourself, go to their website and hit the "customer service" link at the bottom of the page.)
- PETER S.
F

Rating
We have had three different out of town guest sleep on the mattress since we purchased the item. They all complained their backs hurt the next morning and requested another bedroom since they couldn't sleep on our new mattress. After the third complaint, my husband and I decided to check it out. Basically, the mattress sags in the middle causing individuals to roll towards the middle of the bed. We have had numerous phone calls with
Charlotte Mattress Stores Provider Name Locked
and fill out their paperwork to obtain a replacement mattress for a defective product. During the last 60 days, we were told more then once there was no problem correcting our problem since the mattress had an obvious defect i.e. sagging and the problem would be resolved after a representative came to our house to see the item. We had two different individuals visit our home to view the mattress. We have just received a photo of a mattress, we are told is ours and the depression in the mattress doesn't meet the requirements covered by the manufacturer to replace the item. We were certainly
Charlotte Mattress Stores Provider Name Locked
to believe that there wasn't a problem replacing our mattress by this company on more then one occasion. Now after phone calls, warranty paperwork completed by the
Charlotte Mattress Stores Provider Name Locked
personal ( which the mattress manufacturer
Charlotte Mattress Stores Provider Name Locked
told us today was done incorrectly ), personal inspections by
Charlotte Mattress Stores Provider Name Locked
on two different dates , we are told nothing can be done! We have a $500 item that can't be used and in fact has only been used three times since it was purchased. We will never use this company again. We were
Charlotte Mattress Stores Provider Name Locked
down the golden path of wasting our time doing the paperwork and allowing multiple visit to our home. This wasn't a good experience for us our guests.
- JOHN K.
A

Rating
They were very knowledgeable, they were not pushy. They said come in and bring a book! Stay as long as you want. I've been sleeping on the mattress now for at least 60 days, and it's very comfortable.
- REBECCA A.
A

Rating
We were very happy with the mattresses and very happy with the company. The staff is very knowledgeable, happy to help, and will not pressure their customers. We will definitely buy from them again.
- JENNIFER R.
D

Rating
They are the most expensive mattress place in town and supposed to be of the highest quality. The mattress I received was completely different than the one I chose off the showroom floor. I went around and around with the company and they swapped it out for me, but it started sagging within six months time. They are very rude.
- MEREDITH E.
A

Rating
The sales person was helpful and not pushy. She let us wander around the store and try out the various models. The delivery crew came on schedule and brought the mattresses and box springs up stairs and assembled the bed frame.
- MARK AND LISA B.

Mattress Stores in Charlotte

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A.C.E. Contracting Services, LLC

1121 West Charlotte Ave
Mount Holly

Atlantic Bedding and Furniture

5400 W WT Harris Blvd
Charlotte

Carolina Carpet Cleaning

18631 Northline Dr
Cornelius

Cozy Kid's Furniture & More

11523-A Carolina Place Pkwy.
Pineville

Dilworth Mattress Company Inc

242 West Tremont Ave
Charlotte

INTERIOR TRANSPORT SVC

P.o. box 2284
Charlotte

Lowe's home services

14717 Lyon Hill Ln
Huntersville

Lowe's home services

14717 Lyon Hill Ln
Huntersville

Mattress Direct

525 North Polk Steet
Pineville

MATTRESS FIRM

4641 E Independence Blvd
Charlotte

Matty's Mattress Warehouse

1162 Fort Mill Hwy

Need A Hand

301 McCullough Dr
Charlotte

ORIGINAL MATTRESS COMPANY

4425 PARK RD
Charlotte

Queen City Audio Video & Appliances

7320 Independence Blvd
Charlotte

Queen City Audio Video & Appliances

2166 Statesville Blvd
Salisbury

Queen City Audio Video & Appliances

307 Sanford Dr
Morganton

Sweet Dreams Charlotte Mattress

5401 South Boulevard
Charlotte

THE ORIGINAL MATTRESS COMPANY

8200 SOUTH BLVD
Charlotte

THE ORIGINAL MATTRESS COMPANY

9510 UNIVERSITY CITY BLVD
Charlotte

The Original Mattress Factory

10235-B Perimeter Pkwy
Charlotte

THE ORIGINAL MATTRESS FACTORY

5020 E INDEPENDENCE BLVD
Charlotte

TruSleep Organics

11042 Cedar Walk Ln
Charlotte

Van Designs LLC

Charlotte

VILLAGE FURNITURE

105 N STATESVILLE RD
Huntersville

WAL-MART

7735 N Tryon Street
Charlotte

WorkingWonders

8209 Ruxton Crossing Court

Zerorez of Charlotte

8100 Arrowridge Blvd
Charlotte

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