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A
"had hi tech equipment to check all the lines. called another tech to help with t solution to the problem. problem was solved

-Stephanie A.

C
"Everyone at the location has always been nice and friendly, as have all customer service associates that my husband and I have spoken to" over the phone. I really can't say enough good things about the customer service. Where our issue is with the equipment. Our DVR froze up a lot in the past. My husband would reboot it and no big deal. It started to get frustrating though when our DVR-ed programs would freeze and the rebooting was happening more and more frequently whether it was a DVRed show or live tv. My husband has exchanged cable boxes quite a few times (which is why I can say the customer service is so nice, because we've been there returning boxes). Our current DVR has not had any problems, thankfully - this was last month he exchanged boxes. My hope is that the equipment is getting better.

-Kenneth L.

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Local Articles in Charlotte

Internet Service Providers

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Internet Provider reviews in Charlotte

D

Rating
We just have it installed last week. I don't know if we will recommend them but it is all that's here. We have a lot of problem with installation, the modem didn't work so it has to be changed. We have to get on the phone for hours with them to get everything working properly even though the installation guy said "You're ...More all set." Nothing worked, it was a mess. We didn't have a good experience with them although it is working now.
- Joseph O.
F

Rating
They did not show up. I called them at 8:04am (phone call for 9 minutes), because we had plans for later in the day. I was told the serviceman had called, but no one answered, and so the service appointment was cancelled.. I had given them our TimeWarner account phone number as our contact number. Did they call our main number? NO. I was told ...More that they had called another number in the profile and that Dispatch would be called so they would come out later that day. They would not give me the number that was called because they said it was for "security" purposes.
It was a good thing that I called back around 9:30 (I was on this call for 32 minutes), to see if an appointment time had been set, so we could leave for our day off. I was told that Dispatch would not have called me back and that they could only make another appointment for the next day in late afternoon, which was not convenient; however, we need our internet service. This time I was also given the phone number that was supposedly called, and it was not a number that we have ever had (so much for "security" concerns). Do I believe that they tried to call? NO. We will have been without reliable internet for almost a week. We would have been without internet service for even longer had I not called, because evidently Dispatch would not have called me back. It would have been reasonable to have fit us in for a repair the day it was originally scheduled, but no, it was not their mistake, they said.
Our experience with customer service in the past has been awful. We cancelled our telephone service after spending over 6 hours on the phone with customer service people about problems which were never resolved. We kept the internet and phone. If we are able, we will cancel our internet and phone service as well. Customer service does not appear to be a high priority for . The operators were quite concerned that I rate them favorably on customer service surveys, because they were not the cause of the problem, and they said they really tried to help me. Just exactly what help did we receive?
- Susanne W.
D

Rating
*This is a review of the area TWC customer support and multiple technicians, not a specific location.*
This was probably the worst experience I've had with a provider. First, the advertisements for really cheap internet don't seem accurate. When you call to actually set up service, their simplest internet package ...More is 45/month, not 15/month. It all started January 6th with setting up an appointment for installation, and didn't end until February 1st, when we finally got service. It was an entire month of technicians coming to our place and giving mixed feedback on the functionality of our cable box. First, they said it was broken, but a work order wasn't put in. Then, the next person who came out was supposed to fix it, but said he couldn't; it would need to be replaced. Another department was supposed to handle the replacement. We scheduled numerous appointments for this, but each time, no one showed up. We made endless calls to customer service; no one called back when they promised to, even supervisors. There were issues with work orders being filed correctly, and with communication between departments. These are just the main points. FINALLY, one day a TWC truck was sitting in our parking lot, having finished with an installation in a nearby apartment. We asked the technician if he was here to help us, which he wasn't. However, he called in to find out about our work order because he had some free time until his next appointment. He checked out our cable box, which apparently was not even broken the whole time. One wire was clipped, the one to our living room. All anyone had to do was try the other cable and a different outlet, our bedroom. This technician got everything set up for us, even though he didn't have to. In the end, TWC refunded our installation fee and gave us one month free. However, this was nearly a month of at least 20 interactions (and scheduled, but not carried out interactions) that all failed in some way. The frustration of the entire month of miscommunication, irresponsibility, and lack of professionalism on TWC's behalf would cause me to never recommend them in the area.
- Olivia K.
C

Rating
Appointments were scheduled separately and a sub contractor came to install the cable hook-up. He was a new sub contractor and didn't know what I ordered or how to configure the system. (Now I've learned to ask for no sub contractors). Once cable was set-up the security people came the following week and indicated that it should have been ...More one appointment. They installed the new security system and were great. The problem started with billing and it took 4 months to get the billing worked out. In general TWC is too expensive. I moved from another state and my cable and internet were 1/3 of the cost in a higher cost of living area. If I had another option at a lower cost I would use another provider so hoping someone new will come into the neighborhood.
- Juli S.
D

Rating
I pay $226.54 a month for cable, land line and internet. I have been a customer for 6 years and have spent $2,718 per year for a total of $16, 311 for my home services. I called customer service to request a competitive rate with the bundles that are being offered to new customers, thinking that it would be in TWC best interest to retain me as a continued ...More account. To my disappointment the response was that nothing could be done to provide me with a better bundle rate.
I am from the business sector and I consult on issues involved with consultative sale and relationship marketing. It is a given that when you combine repeat business with new business profits increase annually. From the conversation I have had with social and business contacts the customer satisfaction is very low for all services and contract types provided by TWC.
I predict that TWC will soon be the way of the American auto industry and go from a major player in the place to an also ran when technology forces them to be competitive. Customer service will be the major resulting factor.
My recommendation would be due your research and find a company that is looking to the future and not blindly at present profits and will be a leader in the long term for the same services that TWC provides. Otherwise, you will eventually be changing service like I and many other accounts are presently doing.
Dr. C. B. in
- Chuck B.
A

Rating
was prompt to answer my e-mail. I explained I was experiencing viruses, spyware, malware and lots of popups. cleaned them all up good as new. Even installed a free antivirus that Microsoft offers and a free spyware. He set up a timed scanned to periodically scan and check for viruses etc. I was very impressed ...More with his knowledge and his ability to take care of everything remotely and in a timely manner and will definitely use him again in the future for all my computer needs. Very reasonable too. Couldn't ask for more. Thanks !

- CONNIE T.
F

Rating
I mostly wanted to share my experience with itself in order to warn other consumers about this company's poor service. Prior to moving to , I was a Comcast customer for 3 years and I was highly satisfied with my cable service at that time. The service I received with was considerably ...More more expensive (even though my apartment building was subsidizing it), and much worse than any cable company I've had in the past.
I was most dissatisfied with cable service, though internet service was bad as well. I paid an arm and a leg for HD-tier channels each month, and at any give moment many HD channels didn't work. I could be in the middle of watching a show, and it would suddenly go to blue screen with the message "USA HD is currently unavailable- please try again later." This happened daily, and interfered with DVR recordings, essentially negating any HD benefit. When I reported this to , they wanted me to pay to have a technician come out; from my perspective, I was already paying for the HD service, and if it didn't work, fixing it should be on their dime. Their equipment was obsolete as well: the DVR had limited recording space, and the guide/ VOD/ recordings were slow to navigate. The equipment I had with Comcast seemed light years ahead of the junk installed. Incidentally, I usually had to call the TWC office anytime I had to unplug the DVR/receiver (such as when I rearranged components in my video cabinet); this was considered tampering, and required a reset from the main office. Finally, thunderstorms posed a problem for cable service; this was supposed to be one of the reasons to choose cable over satellite, but apparently -area programming is beamed via satellite dish so anytime there was a severe storm, TWC would occasionally stop broadcasting EVERYTHING. Internet was quite slow, and it was cost-prohibitive to upgrade to a faster service.
I unfortunately had to put up with TWC for 2 years because the apartment building frowned on satellite dishes (and I've never really done satellite anyway). When I moved to a house, I switched to ATT U-verse and couldn't be happier. For less than I paid each month for SUBSIDIZED cable/internet/phone, I've got a larger DVR with whole-house service, 3 individual HD receivers, full movie tier, upgraded internet speed, and numerous other . Plus I got 2 rebate Visa gift cards a month after I signed up.
Incidentally, cancelling service with was unpleasant as well, but par for the course. The customer service representative was surly. He asked if there was anything he could do to keep my business, and I replied, "No, I've been dissatisfied for a long time." He abruptly hung up on me and gave me no instructions regarding returning the equipment. I was kind of lazy about getting this back to them, but I wasn't expecting the $300+ bill I received a week later.
I could go on and on and share even more anecdotes about the crappy service I received as a TWC customer. DO YOURSELF A FAVOR AND GET ATT OR DISH SERVICE!!
- David Y.
B

Rating
The Internet service connection through Roadrunner is fast. Service is usually reliable, although there are some occasional outages. Recently, I had a problem receiving email through Roadrunner - the same messages kept repeatedly dumping into my email box. I called customer service. After about a 10 to 15 minute wait, the reperesentative did some troubleshooting ...More on my firewall software and spam . She had me change one of the settings and that fixed the problem. I am generally satisfied with the quality or the Roadrunner Internet service, but I feel that the price is too high.
- MARK AND LISA B.

Internet Service Providers in Charlotte

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

630 Marketing

Cornelius

A.C.E. Contracting Services, LLC

1121 West Charlotte Ave
Mount Holly

ACN

1000 Progress Pl.
Concord

Advanced Communications

2241 Jon-Chris Dr
Harrisburg

Affordable Mobile Marketing

4637 Crabtree Boulevard
Raleigh

Alexander Technical Resources

1263 Glenwood Ave SE

All About Wiring, LLC.

829 Cammie Jordan Lane

Andy's Web Tools

646 N Riverside Dr

ARM Networking

Charlotte

ASKI Services Company US LLC

1914 Yaupon Road
Charlotte

AT&T

230 E Wt Harris Blvd
Charlotte

AT&T

210 E Trade St
Charlotte

Auto Transporters Online

25108 Marguerite PKWY, Ste A-353

Bang Web Works

10787 Edgepine Ln. NW
Concord

Bell South Dcs

3800 Arco Corporate Dr
Charlotte

Best Practice Institute

410 Evernia Street

BluemanDigital.com

14221 Ballantyne Country Club Dr.
Charlotte

Bobs Welding

Charlotte

Briscoweb

179 Gasoline Aly # 205
Mooresville

BROADWAY TECHNOLOGIES

5235 SHADOW POND LN
Charlotte

Cable Charlotte

Charlotte

Castle Point CSG, Inc.

3013 Rainbow Dr Ste B

Celetex Inc

10150 Mallard Creek Rd Ste 103
Charlotte

Charlotte Home Theater

9027 Treyburn Dr
Charlotte

Charlotte Home Theater Installation

9027 Treyburn Dr
Charlotte

Charlotte Internet Marketing Service, SEO

4830 Albemarle Road
Charlotte

Charlotte Local Marketing

3730 Highway 16 North, Box 106
Denver

Charlotte Satellite Tv

11907 Sam Roper Dr
Charlotte

Cheaper Than A Geek

Headquartered in Crofton with service worldwide

Clear Internet Sales

5501 Seventy Seven Ctr Dr
Charlotte

Click Refresh

428 S. Atlantic Blvd

ClickCom

1000 Nc Music Factory Blvd Apt C6
Charlotte

Comcast Charlotte

123 W Trade St
Charlotte

CommercePundit.com

1625 Lakes Pkwy.

COMPUTER PROFESSOR LLC

4921 Albemarle Rd
Charlotte

Conceir Technology Group

16010 Metromont Parkway
Charlotte

Connect Services

7225 Windy Ridge Drive
Iron Station

CSI1000 INC.

16218 SASANOA DR.
Cornelius

DASIA NET

PO BOX 914
Indian Trail

Datascribe Technologies Inc.

7025,South Creek Road Charlotte NC, 28277, USA
Charlotte Nc,

Design By Nur

1034 SE Linn St

Direct Sat TV - Authorized DirecTV Dealer

1500 N Sharon Amity Rd
Charlotte

DISH NETWORK

5121 LADY FERN CR
Charlotte

Dish Network

Statesville

Dish Network Charlotte

320 S Tryon St
Charlotte

Dish Network Charlotte

16833 Marvin Road
Charlotte

DSL Charlotte

Charlotte

Eagle Ventures - Charlotte

330 South Tryon Street
Charlotte

EFTGuard LLC

505 S. Cedar St.
Charlotte

ElectronX LLC

401 Hawthorne Ln. Suite 110-125
Charlotte

Enterprise Software Solutions LLC

9333 Forsyth Park Drive
Charlotte

ExecuTech USA

Charlotte

Extreme Computer Repair

140 S Sycamore St
Aberdeen

Flying Bridge Technologies, Inc.

2709 Water Ridge Pkwy #480
Charlotte

ForbenMedia

7401 Summerhill Road

FundamentalDesign.net

4713 Aspen Court
Charlotte

Godspeed Technologies

1122 Industrial Drive
Matthews

Good Neighbors, LLC

7522 Baylor Way Ct
Charlotte

Guaripete Solutions

8815 Pinnacle Cross Dr 14
Huntersville

High Speed Web

420 Dave Lyle blvd

HypedEats

198 Kendra Dr
Mooresville

iClick Advanced Marketing Company

28213 Rockland Dr
Charlotte

Imagin SEO & PPC Marketing

7421 Carmel Executive Park Suite 304
Charlotte

Internet Marketing Charlotte

4403 Columbine Court
Charlotte

Inverselogix

4600 Touchton Road E, Building 100, Suite 150

IV Support Holdings LLC

500 West Putnam Ave

IVALUEHOST LLC

11132 Sedgemoor Ln
Charlotte

Jackpot Money, LLC

2734 Freedom Drive
Charlotte

JCB Entertainment

China Grove

Jsource Technologies

1407 N ROCKY RIVER RD
Monroe

JVDigital Marketing

401 Hawthorne Ln, Suite 110 Unit 184
Charlotte

Kiara Marche' Accessories

online boutique
Concord

KS Audio Video

19925 Jetton Rd
Cornelius

Leads Online Marketing

15720 John J Delaney Dr. Suite 300
Charlotte

Leads Online Marketing

15720 John J Delaney Dr Suite 300
Charlotte

Manage Me Marketing

2921 Mt Gallant Rd
Charlotte

MarqueeWorks

758 Kapahulu Ave

McCarter Enterprises

9711 vixen lane
Huntersville

Mindstorm Communications Group, Inc.

10316 Feld Farm Lane
Charlotte

Modern Web Studios

1067 N Main St

Mouse Mechanic

18131 w. catawba ave

My Personal Assistant

101 Center City
Charlotte

NBS TECHNOLOGY INC

9935-D Rea Road
Charlotte

Neighborhood Guru

1340 Huntcliff Drive
Waxhaw

Ose Seo

12050 Stratfield
Pineville

Palmetto Design Firm

9789 Charlotte Hwy, Suite 400

Performance Media Placement

23172 Plaza Pointe

PERIGEE NET CORPORATION

PO BOX 3318
Matthews

PERITUS IT SOLUTIONS

PO BOX 480835
Charlotte

Phillips Technology Solutions

814 Tyvola Rd Ste 104
Charlotte

Phone Service Charlotte

201-299 N College St

PRO SYSTEMS INC

160-B CUPPED OAK DR
Matthews

Qkadoo.com

222 S Church Street, Suite 100
Charlotte

QwikDash

100 West John Street Suite H

ratiokontakt

1101 Brickell Avenue, South Tower

RDO llc

193 West End St

See the Matrix

2132 W Morehead St
Charlotte

SEO Global Media

9311 Monroe Road, Suite B,
Charlotte

Simple Social Media

8624 Knollwood Circle
Charlotte

Slinkage, LLC

4738 Sharon Rd.
Charlotte

SMALL BUSINESS ASSOCIATION INC

2049 BIRCHCREST DR
Charlotte

SoundVision LLC

110 Foxtail Dr
Mooresville

Southern Solutions

531 E 7TH ST
Charlotte

Spaceship Creative LLC

2512 Cranbrook Ln Apt 8
Charlotte

Starrmobile of Charlotte,LLC

1801 N Tryon St Suite 603
Charlotte

STP Ventures

PO Box 5447
Concord

Straight North

1001 31st St

STREAMLOGIC INC

3030 GLEN SUMMIT DR
Charlotte

Success Systems

1907 Decatur Court
Charlotte

Sunshine Marie Network

8020 Woodsedge Dr
Charlotte

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

TACCWIRING LLC

Mooresville

Tech Buddy

3825 Selwyn Ave.
Charlotte

Technical Support Solutions

5707 Lawn Meadow Dr
Charlotte

Technology Small

1214 Providence Rd
Charlotte

techzarinfo

4921 JEAN GRIMES DR
Charlotte

TELOCITY

Charlotte

The Brandon Agency

13000 S Tryon St
Charlotte

The Hosting Depot

Charlotte Metro Area
Matthews

The Right Way to Write

30 East Georgia Street

Time Warner

13840 Ballantyne Corporate Pl
Charlotte

TIME WARNER CABLE

2125 UNION RD
Gastonia

TIME WARNER CABLE

1490 WALKUP AVE
Monroe

Time Warner Cable Charlotte

706 W Trade St
Charlotte

Time Warner Cable Charlotte

North Caldwell Street
Charlotte

Time Warner Cable Concord

46 Union St S
Concord

Time Warner Cable Gastonia

238 W Main Ave
Gastonia

Time Warner Cable Gastonia

2125 Union Road
Gastonia

Time Warner Cable Gastonia

2125 Union Road
Gastonia

Time Warner Cable Kannapolis

1730 South Cannon Boulevard
Kannapolis

Time Warner Cable Kannapolis

1730 South Cannon Boulevard
Kannapolis

Time Warner Cable Kannapolis

1730 south canon blvd
Kannapolis

Time Warner Cable Matthews

157 N Trade St
Matthews

Time Warner Cable Monroe

1300-1604 Andrew Jackson Hwy
Monroe

Time Warner Cable Mount Holly

101-123 N Main St
Mount Holly

Time Warner Cable Salisbury

1024 S Fulton St
Salisbury

Time Warner Cable Shelby

120 Memorial Drive
Shelby

Time Warner Cable Shelby

312-398 N Carolina 18
Shelby

Time Warner Cable Shelby

1229 Fallston Road
Shelby

Time Warner Cable Statesville

122 North Tradd St
Statesville

Time Warner Cable West Huntersville

14219 Reese Boulevard
West Huntersville

Time Warner Charlotte

101 S Tryon St
Charlotte

TIME WARNER TELECOM INC

11006 RUSHMORE DR
Charlotte

TopRankingSEO.com

PO Box 790274
Charlotte

TorchBearer Consulting

9300 Harris Glen Drive
Charlotte

Tsoft Software Products Inc

2120 Crown Centre Drive
Charlotte

Twisted Networx

30404 Dogwatch Trail
Albemarle

Universal Business Listing

6701 Carmel Rd. Suite 202
Charlotte

VectorVest, Inc.

20472 Chartwell Center Drive
North Carolina

VIRTUAL ILLUSTRATIONS

643 Mountainwater Dr
Charlotte

Web & Moore

32159 23 Mile Rd.

Webb Design

PO Box 690661

Windstream Communications Inc

4001 N Rodney Parham Rd
Little Rock

WireMonkey

5435 Bush River

WSI Proven Results

5969 Heartwood Court
Harrisburg

www.webcombuilders.com

9106 Exbury Ct
Charlotte

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

Zarlun

349-L Copperfield Blvd #332
Concord

Zion's IT Solutions

5105 Reagan Dr.
Charlotte

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