Charlotte Internet Services

in Charlotte, NC

Internet Service Reviews in Charlotte

D

Rating
*This is a review of the
area TWC customer support and multiple technicians, not a specific location.*
This was probably the worst experience I've had with a provider. First, the advertisements for really cheap internet don't seem accurate. When you call to actually set up service, their simplest internet package is 45/month, not 15/month. It all started January 6th with setting up an appointment for installation, and didn't end until February 1st, when we finally got service. It was an entire month of technicians coming to our place and giving mixed feedback on the functionality of our cable box. First, they said it was broken, but a work order wasn't put in. Then, the next person who came out was supposed to fix it, but said he couldn't; it would need to be replaced. Another department was supposed to handle the replacement. We scheduled numerous appointments for this, but each time, no one showed up. We made endless calls to customer service; no one called back when they promised to, even supervisors. There were issues with work orders being filed correctly, and with communication between departments. These are just the main points. FINALLY, one day a TWC truck was sitting in our parking lot, having finished with an installation in a nearby apartment. We asked the technician if he was here to help us, which he wasn't. However, he called in to find out about our work order because he had some free time until his next appointment. He checked out our cable box, which apparently was not even broken the whole time. One wire was clipped, the one to our living room. All anyone had to do was try the other cable and a different outlet, our bedroom. This technician got everything set up for us, even though he didn't have to. In the end, TWC refunded our installation fee and gave us one month free. However, this was nearly a month of at least 20 interactions (and scheduled, but not carried out interactions) that all failed in some way. The frustration of the entire month of miscommunication, irresponsibility, and lack of professionalism on TWC's behalf would cause me to never recommend them in the
area.
- Olivia K.
C

Rating
Appointments were scheduled separately and a sub contractor came to install the cable hook-up. He was a new sub contractor and didn't know what I ordered or how to configure the system. (Now I've learned to ask for no sub contractors). Once cable was set-up the security people came the following week and indicated that it should have been one appointment. They installed the new security system and were great. The problem started with billing and it took 4 months to get the billing worked out. In general TWC is too expensive. I moved from another state and my cable and internet were 1/3 of the cost in a higher cost of living area. If I had another option at a lower cost I would use another provider so hoping someone new will come into the neighborhood.
- Juli S.

Charlotte Internet Service Articles

Internet Service reviews in Charlotte

D

Rating
I pay $226.54 a month for cable, land line and internet. I have been a customer for 6 years and have spent $2,718 per year for a total of $16, 311 for my home services. I called customer service to request a competitive rate with the bundles that are being offered to new customers, thinking that it would be in TWC best interest to retain me as a continued account. To my disappointment the response was that nothing could be done to provide me with a better bundle rate.
I am from the business sector and I consult on issues involved with consultative sale and relationship marketing. It is a given that when you combine repeat business with new business profits increase annually. From the conversation I have had with social and business contacts the customer satisfaction is very low for all services and contract types provided by TWC.
I predict that TWC will soon be the way of the American auto industry and go from a major player in the
Charlotte Internet Service Providers Provider Name Locked
place to an also ran when technology forces them to be competitive. Customer service will be the major resulting factor.
My recommendation would be due your research and find a company that is looking to the future and not blindly at present profits and will be a leader in the long term for the same services that TWC provides. Otherwise, you will eventually be changing service like I and many other accounts are presently doing.
Dr. C. B. in
Charlotte Internet Service Providers Provider Name Locked

- Chuck B.
A

Rating
Charlotte Internet Service Providers Provider Name Locked
was prompt to answer my e-mail. I explained I was experiencing viruses, spyware, malware and lots of popups.
Charlotte Internet Service Providers Provider Name Locked
cleaned them all up good as new. Even installed a free antivirus that Microsoft offers and a free spyware. He set up a timed scanned to periodically scan and check for viruses etc. I was very impressed with his knowledge and his ability to take care of everything remotely and in a timely manner and will definitely use him again in the future for all my computer needs. Very reasonable too. Couldn't ask for more. Thanks
Charlotte Internet Service Providers Provider Name Locked
!

- CONNIE T.
F

Rating
I mostly wanted to share my experience with
Charlotte Internet Service Providers Provider Name Locked
itself in order to warn other consumers about this company's poor service. Prior to moving to
Charlotte Internet Service Providers Provider Name Locked
, I was a Comcast customer for 3 years and I was highly satisfied with my cable service at that time. The service I received with
Charlotte Internet Service Providers Provider Name Locked
was considerably more expensive (even though my apartment building was subsidizing it), and much worse than any cable company I've had in the past.
I was most dissatisfied with cable service, though internet service was bad as well. I paid an arm and a leg for HD-tier channels each month, and at any give moment many HD channels didn't work. I could be in the middle of watching a show, and it would suddenly go to blue screen with the message "USA HD is currently unavailable- please try again later." This happened daily, and interfered with DVR recordings, essentially negating any HD benefit. When I reported this to
Charlotte Internet Service Providers Provider Name Locked
, they wanted me to pay to have a technician come out; from my perspective, I was already paying for the HD service, and if it didn't work, fixing it should be on their dime. Their equipment was obsolete as well: the DVR had limited recording space, and the guide/ VOD/ recordings were slow to navigate. The equipment I had with Comcast seemed light years ahead of the junk
Charlotte Internet Service Providers Provider Name Locked
installed. Incidentally, I usually had to call the TWC office anytime I had to unplug the DVR/receiver (such as when I rearranged components in my video cabinet); this was considered tampering, and required a reset from the main office. Finally, thunderstorms posed a problem for cable service; this was supposed to be one of the reasons to choose cable over satellite, but apparently
Charlotte Internet Service Providers Provider Name Locked
-area programming is beamed via satellite dish so anytime there was a severe storm, TWC would occasionally stop broadcasting EVERYTHING. Internet was quite slow, and it was cost-prohibitive to upgrade to a faster service.
I unfortunately had to put up with TWC for 2 years because the apartment building frowned on satellite dishes (and I've never really done satellite anyway). When I moved to a house, I switched to ATT U-verse and couldn't be happier. For less than I paid each month for SUBSIDIZED cable/internet/phone, I've got a larger DVR with whole-house service, 3 individual HD receivers, full movie tier, upgraded internet speed, and numerous other
Charlotte Internet Service Providers Provider Name Locked
. Plus I got 2 rebate Visa gift cards a month after I signed up.
Incidentally, cancelling service with
Charlotte Internet Service Providers Provider Name Locked
was unpleasant as well, but par for the course. The customer service representative was surly. He asked if there was anything he could do to keep my business, and I replied, "No, I've been dissatisfied for a long time." He abruptly hung up on me and gave me no instructions regarding returning the equipment. I was kind of lazy about getting this back to them, but I wasn't expecting the $300+ bill I received a week later.
I could go on and on and share even more anecdotes about the crappy service I received as a TWC customer. DO YOURSELF A FAVOR AND GET ATT OR DISH SERVICE!!
- David Y.
B

Rating
The Internet service connection through Roadrunner is fast. Service is usually reliable, although there are some occasional outages. Recently, I had a problem receiving email through Roadrunner - the same messages kept repeatedly dumping into my email box. I called customer service. After about a 10 to 15 minute wait, the reperesentative did some troubleshooting on my firewall software and spam
Charlotte Internet Service Providers Provider Name Locked
. She had me change one of the settings and that fixed the problem. I am generally satisfied with the quality or the Roadrunner Internet service, but I feel that the price is too high.
- MARK AND LISA B.
F

Rating
Without question the worst company I have ever paid money to. I don't have the appropriate vocabulary to explain just how horrible this company is. Let's start with this: They still owe me $30 balance two months after I moved. They were two days late to install. I had to return the equipment myself when no one came to pick it up as requested. The internet failed at least 5 times a day, and that's when we were using it. When they finally came to diagnose the issue, THEY WERE PIGGY-BACKING THE SIGNAL BETWEEN 8 APARTMENTS! We had to call to get the cable feed reset at least once a week, requiring 10 minutes of hold time and another 15 minutes to reboot. Their phone worked, and customer service was nice when I spoke to them at least twice a week.
- Paul C.
F

Rating
They will make appointments and not keep them. They will not call you back. Even when they do send people out, they don't fix the problem. I would not hire them again if I had another option.
- KEN & KAREN G.
D

Rating
The service has always been reliable, there is the occasional hiccup that goes along with any cable provider but is usually not the fault of
Charlotte Internet Service Providers Provider Name Locked
(weather related, etc.) However, when a problem did arise I find their customer service to be very poor. On numerous occasions I have issues regarding my bill, and every time I go through a huge ordeal to correct it. Initially they triple charged me, most recently they credited an old account with my payment, thus my current account was past due. That situation took many phone calls to correct. I requested a manager and he was supposed to call me but never did. The problem magically corrected itself after much frustration. Problems like this are enough to make me wish there were other options in
Charlotte Internet Service Providers Provider Name Locked
. The service is great as long as you don't have to call customer service!
- CARRIE H.
D

Rating
Installation took a couple of attempts. Each outage takes a couple of attempts. The last time we had a problem in our neighborhood somebody had to rally the entire block to call before their ''maintenance'' people came out.
- MIKE F.
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All Internet Service Providers in Charlotte, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 - webpopular.net

2150 W Northwest Hwy
Grapevine, TX

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

630 Marketing

Cornelius, NC

A1 MOBILE COMPUTER SERVICE

4990 York Hwy
Rock Hill, SC

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

ACN

1000 Progress Pl.
Concord, NC

Advanced Communications

2241 Jon-Chris Dr
Harrisburg, NC

Affordable Mobile Marketing

4637 Crabtree Boulevard
Raleigh, NC

Affordable web designer and online marketing

4515 John Penn cir
Charlotte, NC

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

All About Wiring, LLC.

829 Cammie Jordan Lane
Rock Hill, SC

ALLPOSTERS.COM

2100 POWELL ST
Emeryville, CA

ALLTEL

2218 Matthews Township Pkwy
Matthews, NC

Almighty Web Designs

301 Yamato Road
Boca Raton, FL

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

ASKI Services Company US LLC

1914 Yaupon Road
Charlotte, NC

AT&T

210 E Trade St
Charlotte, NC

AT&T - Salisbury

247 Faith Rd
Salisbury, NC

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