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Charlotte House Cleaning Articles
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Charlotte Cleaning Services Reviews
We were in the regular cleaning service. We thought that if we were satisfied by the initial clean, we would be happy with the regular service. What has baffled us about this company is that our first clean was great. We thought they were thorough and gave proper attention to detail.
The second visit was when things fell apart. First of all, they were late (I
know, and didn’t answer the phone when I called. And it’s true that I didn’t mention this to them when they showed up, but at that point I needed to drive my husband to work and he was already late. Also, I think it should be a given that if you’re late, you call. To me that’s customer service 101.)
The lateness alone would not have been a deal-breaker; however, the quality of work on the second visit was significantly lower than the first. Things that stood out to us: small, lightweight items that were on the floor in the living room (cardboard cat scratchers) were not moved out of the way and cleaned behind, so there was still dust on the floor behind them. (And I know these things were moved during the first visit because I remember checking). It seemed as though the couch cushions were shaken out AFTER the floor had been cleaned, because there were particles on the floor in front of the couch. The (hardwood) floor in the main living area was cloudy and streaked. Our bathroom, instead of having a clean smell, had a slightly mildew-ish smell, similar to the smell of something that had been wiped down with a dirty rag or perhaps mopped with a dirty mop.
I did eventually bring most of these items up with
email): “Our first visit we swept, vacuumed, and mopped the floors with a wet mop then with the damp mop. Last visit we used the damp mop with vinegar and water, and you were our first customer of the day. I don't know how there could be a dirty
odor.” I took this to mean (and I did ask for confirmation but never received a response), that on their second visit, they didn’t sweep or vacuum our floors but rather only mopped them. The streaks, my husband and I concluded, were from cat litter particles that had been tracked into the living room by our cats. When you
These issues, however, were overshadowed by the main issue for which we decided to terminate their services; a missing item from our house. On the day of their scheduled second visit, my husband and I had plans to leave town later that
afternoon. Before I left the house to take my husband to work, he had put his suitcase on top of our spare bed, and on it a sweatshirt and a pair of shoes he was planning on wearing to the airport. Later that day when we were preparing to leave for the airport, we noticed that the cleaning person had moved the suitcase from the bed to the floor, and that the sweatshirt and shoes
were no longer with the suitcase. The sweatshirt we found hanging in the closet. The shoes were nowhere to be found.
this point, we were also disappointed in the overall service and decided to fire them. This was her response about the still missing shoes: “Regarding the slippers, my employee remembers them clearly. She tidied up the clothes, put them in the suitcase, placed it on the floor, hung a sweatshirt in the closet, placed the slippers on the floor, and tidied the bed. We do our best to handle all your belongings with care as to not break anything, and leave things clean and organized. I'm sorry your slippers are lost. My employees do not bring anything besides our cleaning equipment into your home or in our vehicle. I was present the entire cleaning and trust my employees.”
Now, I know what you’re thinking. It’s just shoes, not a missing tv or something more expensive or valuable. And how
would I notice that one measly pair of shoes went missing? They could’ve gone missing at any time. And also why would someone take a pair of used shoes? Yes, it was a pair of shoes. My husband’s favorite shoes. (Seriously, go look up
missing while the cleaning team was in our house. And I couldn’t help but feel that
To her credit, she didn’t charge us for the second cleaning. I used the money I would’ve spent on that to order some replacement shoes for my husband (and a pair for myself too – really, you should get some). I also admit I didn’t bring up the overall quality of the second cleaning until I sent her the message terminating their services. I can see how that might be viewed as sour
But the truth is, while we noticed those things right away, we thought the missing shoes deserved priority. We didn’t want to invite them back into our house to correct the cleaning job until the shoes were found. When they were never found, we didn’t feel safe inviting them back at all. While this did eliminate their chances of correcting a mistake and making things better for us, we
We have since found another cleaning service with whom we are very happy. Even the initial clean done by this other company was better than
responses. Clear expectations of what was to be cleaned (after the initial clean) were never outlined. (There is a description of their services on their website, but while that matched up with the initial clean it did not match up with the second visit. I take
ownership of not asking the question, but that again should be basic info communicated to all clients.) The mixed reviews I found on Angie’s List speak to what I believe is a lack of overall organization and poor customer service skills. If you hire them, you should hope that they’re having a good day when they show up. And if anything goes wrong,
I regret that I didn’t consult Angie’s List before I hiredhem. What stuck out to me most wasn’t the few negative reviews (because there are more positive ones than negative), but rather the
I am sure they will try to discredit my review. I hope that the details I have provided will speak for themselves. If you’d like to know about the company we are now using, just look at my other reviews. You’ll find it there.
My husband and I both met the team who cleaned our house (I met them when they arrived, and my husband met them for the walk through when they were finished). They were also friendly and professional. And their work speaks for itself. Not only has our house never been cleaner, but they did so many extra things like arranging our bedclothes and pillows/blankets on our couch.
The aromatherapy was a lovely touch, and they even left treats for us and our cats.
Speaking of our cats, we were impressed at the care they took with our pets. They were so considerate with them, and made an effort to bond with them. That extra attention goes a long way with us, especially knowing that they’ll be coming into our home on a regular basis. If our cats were traumatized by their team (and they were by a different company we had previously used), we
would not have used them again.
So far we have had one subsequent cleaning visit, and their quality of work exceeded our expectations yet again. We have a clear idea of what their regular service includes (and have from the beginning). They try to use the same team every visit, to ensure consistency. They send appointment reminders via email, so we know when they’re coming. Any questions we have, Pat is quick to respond.
We were in the
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Mount Holly, NC
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Mount Holly, NC