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Charlotte House Cleaning Articles

Charlotte housecleaner solves case of the missing broom

Penalty Box, Resolved or Stalemate? Find out what happened in this Angie’s List complaint resolution case against DiCi Cleaning Service in Charlotte.

9 spring cleaning tips for allergy sufferers

Spring cleaning is a double-edged sword. Tidy surfaces bring relief, but cleaning them releases allergens. Follow these tips to overcome the dilemma.

6 questions to ask your house cleaner before making a hire

Before you hiring that housecleaning service, one highly rated provider has six questions that you should ask to determine if they're the right fit for you.

Refresh your home with these spring cleaning tips

Is your home ready for a thorough cleaning? Housecleaners share some of their best cleaning tips, and recommend cleaning products commonly found in the fridge.

Angie's List In The Press

Charlotte Cleaning Services Reviews

A
"The team that came in was amazing. I would use them over and over again. They did such a great job that when I shared the photos with several family members they didn't even recognize the place. I cannot think of enough great things to say about the service. They were on time and made 10 years worth of dirt disappear in one day. I was so happy with the end results that I was brought to tears.
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F
"If you schedule on Saturday, have Saturday business hours. I geared up for my apartment to be cleaned just to have the person leave and do nothing. She didn't even call to try to get soemone else to come for the supposed cigarette smoke allergy
"
A
"
Charlotte Cleaning Services Provider Name Locked
came to my home for a free estimate and determine what it would cost for her once a month service. She listened to what I wanted and explained in detail what her cleaning crews would perform. Unfortunately she was not able to come the following Tuesday along with her crew, but sent me 4 of her wonderfully professional staff. They were friendly, polite and most efficient and my house looked and smelled amazing when they were done...I am some what of a clean freak and a tough marker. Trust me when I tell u I did the WHITE GLOVE test....Excellent! I had 2 minor issues not worth mentioning here, but felt I should share with the owner. She was happy to hear my feedback and I was happy that she listened and did not blow me off. I look forward to a long term relationship with this business and have already recommended to some friends!
"
A
"Very responsive in booking cleaning and super efficient. Staff were super friendly and trustworthy (had to leave to pick up my child). Great job!"
C
"
Charlotte Cleaning Services Provider Name Locked
was initially very willing to work with me on scheduling. She told me it would cost additional money if I wanted the kitchen and bathrooms cleaned. I agreed to clean the oven myself since it was not self cleaning and take care of all the floors. She also told me her services included cleaning the windows inside. They were not cleaned and the blinds in the bathroom were not cleaned. I was disappointed when I went to check on the work afterwards. I was also surprised that it would take the amount of time that she said to clean an empty house with my taking on some of the work myself.
"
A
"
Charlotte Cleaning Services Provider Name Locked
and
Charlotte Cleaning Services Provider Name Locked
showed up on time and promptly got to work. By the time they were done with the house 4 hours later it looked great! They were able to do basic cleaning through all of the house and tackle baseboards, blinds and ceiling fans! The house looked and smelled great for days!
"
F
"If I had reviewed this company right after the initial deep clean, I would have given them a much higher grade. Unfortunately our second cleaning was so far below the initial clean, it not only warranted the grade I’ve given them, but it also prompted us to seek out another cleaning company.
We were in the
Charlotte Cleaning Services Provider Name Locked
for a regular cleaning service. We thought that if we were satisfied by the initial clean, we would be happy with the regular service. What has baffled us about this company is that our first clean was great. We thought they were thorough and gave proper attention to detail.
The second visit was when things fell apart. First of all, they were late (I
Charlotte Cleaning Services Provider Name Locked
’t remember exactly how late, but it was at least 30 minutes if not more) and they didn’t call to let us know. They knew we needed to let them in, so it was frustrating waiting on them, wondering if they were going to show up. We tried calling to make sure they were still coming, but got no answer. In the end, we had given up and were going to leave a key for them to let themselves in, when they finally pulled up. (For the record, I understand that sometimes things happen and people arrive late. What made it upsetting was the fact that they didn’t call to let us
know, and didn’t answer the phone when I called. And it’s true that I didn’t mention this to them when they showed up, but at that point I needed to drive my husband to work and he was already late. Also, I think it should be a given that if you’re late, you call. To me that’s customer service 101.)
The lateness alone would not have been a deal-breaker; however, the quality of work on the second visit was significantly lower than the first. Things that stood out to us: small, lightweight items that were on the floor in the living room (cardboard cat scratchers) were not moved out of the way and cleaned behind, so there was still dust on the floor behind them. (And I know these things were moved during the first visit because I remember checking). It seemed as though the couch cushions were shaken out AFTER the floor had been cleaned, because there were particles on the floor in front of the couch. The (hardwood) floor in the main living area was cloudy and streaked. Our bathroom, instead of having a clean smell, had a slightly mildew-ish smell, similar to the smell of something that had been wiped down with a dirty rag or perhaps mopped with a dirty mop.
I did eventually bring most of these items up with
Charlotte Cleaning Services Provider Name Locked
. This was her explanation (a quote from her
email): “Our first visit we swept, vacuumed, and mopped the floors with a wet mop then with the damp mop. Last visit we used the damp mop with vinegar and water, and you were our first customer of the day. I don't know how there could be a dirty
odor.” I took this to mean (and I did ask for confirmation but never received a response), that on their second visit, they didn’t sweep or vacuum our floors but rather only mopped them. The streaks, my husband and I concluded, were from cat litter particles that had been tracked into the living room by our cats. When you
Charlotte Cleaning Services Provider Name Locked
’t sweep a floor before you mop it and the litter particles get wet, they end up dissolving and leaving a cloudy residue on the floor. And the smell could very well have been from dirty litter particles being dragged around our house via the damp mop. It baffles me why a cleaning company wouldn’t vacuum or at the very least broom sweep a floor before they mopped it. (Again, I never did receive confirmation that there was no sweeping or vacuuming done, but the state of our floors would seem to speak for itself.)
These issues, however, were overshadowed by the main issue for which we decided to terminate their services; a missing item from our house. On the day of their scheduled second visit, my husband and I had plans to leave town later that
afternoon. Before I left the house to take my husband to work, he had put his suitcase on top of our spare bed, and on it a sweatshirt and a pair of shoes he was planning on wearing to the airport. Later that day when we were preparing to leave for the airport, we noticed that the cleaning person had moved the suitcase from the bed to the floor, and that the sweatshirt and shoes
were no longer with the suitcase. The sweatshirt we found hanging in the closet. The shoes were nowhere to be found.
I called
Charlotte Cleaning Services Provider Name Locked
a couple of times (got her voicemail), to ask her to find out from her team where they shoes were moved to. In the meantime, we looked everywhere we could think of before we had to leave for our flight. We didn’t find them.
Charlotte Cleaning Services Provider Name Locked
called me back when I was already at the airport, and did express concern over the missing shoes. She said she had spoken to the person who cleaned that room, and that person remembered seeing the shoes on top of the suitcase, and she moved them into the closet in that bedroom. When we got home, we looked again, and did not find the shoes. There was a pair of shoes in the closet of that room, but it wasn’t the same pair that had been on the suitcase (and that pair had been in the closet for weeks). At
this point, we were also disappointed in the overall service and decided to fire them. This was her response about the still missing shoes: “Regarding the slippers, my employee remembers them clearly. She tidied up the clothes, put them in the suitcase, placed it on the floor, hung a sweatshirt in the closet, placed the slippers on the floor, and tidied the bed. We do our best to handle all your belongings with care as to not break anything, and leave things clean and organized. I'm sorry your slippers are lost. My employees do not bring anything besides our cleaning equipment into your home or in our vehicle. I was present the entire cleaning and trust my employees.”
Now, I know what you’re thinking. It’s just shoes, not a missing tv or something more expensive or valuable. And how
would I notice that one measly pair of shoes went missing? They could’ve gone missing at any time. And also why would someone take a pair of used shoes? Yes, it was a pair of shoes. My husband’s favorite shoes. (Seriously, go look up
Charlotte Cleaning Services Provider Name Locked
. Then order some because they are the MOST comfortable shoes EVER.) Their absence was easily noted because we had put them in a specific place RIGHT before the cleaning team arrived. And I’m not implying that someone stole them to wear them; I
Charlotte Cleaning Services Provider Name Locked
’t know what happened to them. They could’ve been accidentally thrown out. All I know is they went
missing while the cleaning team was in our house. And I couldn’t help but feel that
Charlotte Cleaning Services Provider Name Locked
’s response was to side with her employee rather than to express appropriate concern over what happened and take steps to ensure it didn’t happen again, even if we never used them in the future. If she cared this little about the security of a pair of shoes, why would I trust her with the rest of my house?
To her credit, she didn’t charge us for the second cleaning. I used the money I would’ve spent on that to order some replacement shoes for my husband (and a pair for myself too – really, you should get some). I also admit I didn’t bring up the overall quality of the second cleaning until I sent her the message terminating their services. I can see how that might be viewed as sour
Charlotte Cleaning Services Provider Name Locked
.
But the truth is, while we noticed those things right away, we thought the missing shoes deserved priority. We didn’t want to invite them back into our house to correct the cleaning job until the shoes were found. When they were never found, we didn’t feel safe inviting them back at all. While this did eliminate their chances of correcting a mistake and making things better for us, we
Charlotte Cleaning Services Provider Name Locked
’t regret our decision.
We have since found another cleaning service with whom we are very happy. Even the initial clean done by this other company was better than
Charlotte Cleaning Services Provider Name Locked
’s initial clean. Some other things that have stuck out to me about
Charlotte Cleaning Services Provider Name Locked
after we began using the other company:
Charlotte Cleaning Services Provider Name Locked
is not easy to reach via phone and is not very prompt in her email
responses. Clear expectations of what was to be cleaned (after the initial clean) were never outlined. (There is a description of their services on their website, but while that matched up with the initial clean it did not match up with the second visit. I take
ownership of not asking the question, but that again should be basic info communicated to all clients.) The mixed reviews I found on Angie’s List speak to what I believe is a lack of overall organization and poor customer service skills. If you hire them, you should hope that they’re having a good day when they show up. And if anything goes wrong,
Charlotte Cleaning Services Provider Name Locked
’t expect them to fix it.
I regret that I didn’t consult Angie’s List before I hiredhem. What stuck out to me most wasn’t the few negative reviews (because there are more positive ones than negative), but rather the
Charlotte Cleaning Services Provider Name Locked
of the company’s responses. A responsible, client-focused company gives a sincere apology for a mistake, makes genuine amends, and makes it known that it will take action to prevent future mistakes of a similar nature from happening. This company does not do that. Time and time again, they manage to duck out of taking full responsibility. They find a way to blame the client for being unreasonable. One or two bad reviews are not going to turn me away from using a company. But I see a pattern emerging in the reviews of
Charlotte Cleaning Services Provider Name Locked
. Anyone considering this company should take the “buyer beware” approach. And pay attention to the
Charlotte Cleaning Services Provider Name Locked
of the company’s responses, including their eventual response to this review.
I am sure they will try to discredit my review. I hope that the details I have provided will speak for themselves. If you’d like to know about the company we are now using, just look at my other reviews. You’ll find it there.
"
A
"My husband and I recently signed up for regular cleaning service from
Charlotte Cleaning Services Provider Name Locked
. We have been so pleased their service. When we called for the initial consult visit, Pat answered the phone right away and was able to schedule a visit with us for that same evening. During our consult, Pat was friendly and professional, and set clear expectations for our initial deep clean. They happened to have a cancelation and were able to work us in the very next day, which was great!
My husband and I both met the team who cleaned our house (I met them when they arrived, and my husband met them for the walk through when they were finished). They were also friendly and professional. And their work speaks for itself. Not only has our house never been cleaner, but they did so many extra things like arranging our bedclothes and pillows/blankets on our couch.
The aromatherapy was a lovely touch, and they even left treats for us and our cats.
Speaking of our cats, we were impressed at the care they took with our pets. They were so considerate with them, and made an effort to bond with them. That extra attention goes a long way with us, especially knowing that they’ll be coming into our home on a regular basis. If our cats were traumatized by their team (and they were by a different company we had previously used), we
would not have used them again.
So far we have had one subsequent cleaning visit, and their quality of work exceeded our expectations yet again. We have a clear idea of what their regular service includes (and have from the beginning). They try to use the same team every visit, to ensure consistency. They send appointment reminders via email, so we know when they’re coming. Any questions we have, Pat is quick to respond.
We were in the
Charlotte Cleaning Services Provider Name Locked
for a cleaning service because we’re expecting our first baby in the spring, and with all the baby prep plus my ever-increasing limited mobility, cleaning our house had fallen dangerously low on our to-do list. We found
Charlotte Cleaning Services Provider Name Locked
after we had previously used a different cleaning company that fell far short of our expectations in all areas. Even after our first consult, it was clear to us that
Charlotte Cleaning Services Provider Name Locked
was a great company that takes the services they provide and customer satisfaction seriously. It’s such a relief to have our house taken care of so that we can work on nursery projects. And I know I’ll appreciate them even more when I become a new mom. I can’t recommend them enough.


"
N
"
Charlotte Cleaning Services Provider Name Locked
does a wonderful job cleaning my house. She is very punctual and trustworthy. She is great with my kids and our dog. My house always looks and smells fantastic when she is done. We would definitely recommend her and are grateful to have her.
"
A
"It was great. I have had Onofrina and her ladies come two times before and I have always been very impressed. She is very thorough and takes great care to get all the details. The ladies she has on her team are also very careful, very hard working, and also very thorough. As for the price of the services, Onofrina has a range of prices depending on how much you need done. I had three women at my house for several hours doing a top to bottom cleaning for guests coming into town. It was way more than I usually have done, and they were cleaning things I didm;t even know could be cleaned :) If you want excellent cleaning done by people who really care about getting it done right,
Charlotte Cleaning Services Provider Name Locked
are the folks for you.
"

All Cleaning Services in Charlotte, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 2 of CharlotteCleaning Services

A-ONE Cleaning Service

131 Reafield Dr
Statesville, NC

A.D.'s Repair Services

Monroe Rd
Charlotte, NC

AAAA CLEANING

111 Greendale Drive
Mount Holly, NC

ABBS, LLC

1117 Springdale Rd
Rock Hill, SC

Above and Beyond Clean

2415 Rosy Build Dr
Charlotte, NC

Abrasive Blasting & Cleaning Services

9988 Mission Church Rd
Locust, NC

ABSOLUTE CLEANING SERVICE

1039 JEFFERSON DR
Charlotte, NC

Absolute Pressure Wash

18605 Ruffner Dr
Cornelius, NC

Absolute Resurface Inc

6420 Rea Rd
Charlotte, NC

Ace (Advanced Cleaning Experts)

6118 swinging tree lane
York, SC

ACTION CLEANING SVC

2195 ROCKY RIVER RD
Concord, NC

AdvantaClean Of Charlotte

2953 Interstate St
Charlotte, NC

Affordable Cleaning Services NC

1065 Chalk Hill Ln
Charlotte, NC

Affordable Home Improvement

10725 Trumble Ln
Charlotte, NC

Albemarle Carpet Cleaning, Inc.

34457 Kirk Ave
Albemarle, NC

All 4 One Janitorial Services, LLC

Richway Court
Charlotte, NC

All About Hauling, LLC

155 Bluegill Ln
Statesville, NC

All About Results Residential & Commercial

104 Vance St
Mount Holly, NC

All American Maintenance

905 Honeywood Ln
Gastonia, NC