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Home Warranty Companies to Avoid


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"I called the warranty company on Thursday night and the wait time to file a claim was 20 minutes on hold until a person came on the line. She took my information" and gave me the name of the company that would perform the service call. She said I would hear from the vendor within 48 hours. When I didn't hear from the vendor, I called the warranty company back and got the phone number of the a/c company from them. I called the a/c company and they said their first appointment was Wednesday AM. The a/c company came out and replaced the capacitor. We paid them our $70 co-payment.


"Outstanding. I submitted my request at 9 PM via the web, and received a call by 9 AM the following morning and had a service provider ready to show up within 3 hours" that same day. The sub company showed up (American Air Heating and Cooling) and inspected, ordered the part, picked it up, and had it installed by 3 PM that same day.


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Local Articles in Charlotte

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.


Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

A home warranty came in handy for this member when a water line burst. (Photo courtesy of Angie’s List member John D. of West Vancouver, British Columbia)
Warranty Companies - Home

Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Charlotte


In my pre-Angie's List days, at the new home I had some bathroom faucet issues (builder neglect) and furnace issues (HVAC contractor I found on my own messed things up) and the warranty company was very quick and courteous to submit my claim and send someone out. Both contractors fixed the problem. My only deductible for all work performed was $50 for each incident.

Very satisfactory, great job done, punctual serviceman was very well mannered and explain everything that was wrong with the washer and what was done to correct that problem.

All this company does is refer you to local technicians that are not only unreliable, and never punctual, but patch up the symptoms of the unit never fixing it. Very bad customer service too!!
Like most people I believe that when you have a sick, elderly or children at home that you do everything possible to make them safe and comfortable, but when you pay insurance for the purpose of maintaining the appliances in the home you would expect that the insurance company be honest and realistic about a terminal appliance(s) and pay for its replacement. This should have been done 10 services calls ago at a co-pay of up to $75 each visit.
This company has to be the worse warranty company out there to manipulate elderly and ill people by allowing patch jobs on appliances instead of actually doing what they should and replace it.
- Dawyn P.

I had a small drip coming from the gasket on the bottom of the toilet.
Colonial Warranty sent a non professional service contractor who
overtightened the gasket making a major crack.
Charlotte Home Warranty Companies Provider Name Locked

refused to pay for the repair/replacement of the toilet. I paid for the plumber to come out and replace my toilet directly out of pocket.
- Evelyn C.

Some of the service providers they use aren't always the best and have had to call AHS back a time or two to have repairs worked on again as they weren't fixed properly the first time. As long as it's within 30 days you don't have to pay another service fee. It can just be frustrating having to deal with it again.
I have actually just switched home warranty companies to 2-10 because AHS has gone up on pricing again! I was able to get the new warranty for a lower annual fee and lower service fee. AHS is now charging $75 for the service fee instead of the $60 I have been paying.. I think the company overall does a good job but because they increase their annual fee every year and now have increased the service fee I'm going to see how 2-10 does. 2-10 offers either a $50 or $75 service fee with only a $25 increase in the annual fee if you chose the
Charlotte Home Warranty Companies Provider Name Locked
amount. Overall I think it's a better deal.
- Jennifer R.

I purchased the Independence Annual Warranty Plan in
Charlotte Home Warranty Companies Provider Name Locked
/August. I called to file a claim 11/7 and was told i needed to agree to the terms first. At this time i was filing a claim because my heater would not come on. I called back that evening to get the status and they provided me the contractor it had been assigned to. I was able to make an appointment the next day. He came out discovered the problem and stated he needed to contact COlonial for authorization. When he finished his call with them, he said they would be in touch with me and I paid the service fee. When I talked to Colonial they said they needed my maintenance records, which i advised them I purchased the home just over a year ago and had not maintenance records, so they requested the inspection report. After sending the inspection report, they contacted me to indicate that the claim was declined because I had not done any maintenance (inspection report talks about the air conditioning functionality - air being lost through attic not heating functionality) and the unit was still under manufacturer warranty. If they were able to make this determination from my inspection report in November, why did they not ask for this in
Charlotte Home Warranty Companies Provider Name Locked
before they took my money. They could have advised me of what would and would not be covered then ... instead of offering me "peace of mind" that the warranty would help me in this situation.
Because i bought in August,prorated unexpired time plus $50 cancelation fee ... I am out over half the cost of the policy and still have to find someone to fix for me out of my own pocket.
There are BBB complains filed on them weekly. I would not recommend this company to anyone.

- Carol T.

All Home Warranty Companies in Charlotte

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St

Academy Mechanical Repair Inc

545-D Pitts School Road

Alnew Renovations

116 Stinnett Dr
Bessemer City

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

BPG Home Warranty Co

1405 N San Fernando Blvd Fl 3

Buyers Protection Group (BPG)

4300 Alexander Drive

CA Babcock Residential

1233 Greylyn Drive

FitTech & Assembly

PO Box 292


PO BOX 481237

Haston General Contractors

5970 Fairview Rd Suite 718

High Tech Home Warranties

PO Box 24881



HomeServe USA

601 Merritt 7

kuchman inc

12228 Lullingstone Rd

Plumb Cents, LLC

PO Box 1163
China Grove



Quicken Loans Mortgage Services

6135 Park South Dr Ste 200

Renoir Restoration

4321 Stuart Andrew Blvd

Sears - Charlotte

5599 Central Ave

Senior Services/Allen Tate Co.

6700 Fairview Road

Superior Homes Improvements

8443 redding glen ave

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