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Home Warranty Companies to Avoid


Top Rated Home Warranty Companies


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Over 6,484 reviews for
Charlotte Home Warranty Companies from people just like you.

"I'll be brief. During the one year term of our home warranty policy claims were made for a leaking water heater, 2 broken attic exhaust fans and a front loading" washing machine. Our problem was not the warranty company as much as the service providers that they employed to make the repairs. In all cases, there were problems with quality of the repairs made or the contractor wanted additional money from me for charges in excess of what the policy would pay. I had to hire another company to correct the warranty company's work or did it myself. When the warranty policy expired, the company contacted me about renewing. I described my experience to the sale rep and declined to renew. The sales rep became rude and started arguing that the service could not have been as bad as I described. I don't know if there are any good home warranty companies out there, but this one is bad news.

-Timothy N.

"My fridge was broken; full of food, and it took them 10 days to get it fixed. They sent the people out the first time without any parts. " had to order the parts and then sent them to the repair company instead of letting the company order the parts themselves.


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Local Articles in Charlotte

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

brick house, neighborhood, street

Home Warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key to being satisfied with a home warranty is understanding how they work, what they cover and how much repairs are going to cost you.

brick home on a hill

When building a new home, the terms of the home's warranty and insurance should be perfectly clear.

Home warranties can provide you with peace of mind, but they can also be a headache if you don't do your homework. Understand your home warranty and read it through before you are in the need to use it.

Home warranties are a good option if you're buying a previously lived-in home, provided you understand what you're purchasing. Warranties aren’t designed to act as insurance to protect homeowners from loss.

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Charlotte


Place claim for slow drip under toilet. Plumber responded and examined the issue. told to replace washers around the bottom of tank. Plumber overtightened. screw, cracked toilet tank. Caused major flooding.. I contacted Colonial to inform them of circumstances. Colonial refused to pay for service repair.
- Evelyn C.

I called the warranty company on Thursday night and the wait time to file a claim was 20 minutes on hold until a person came on the line. She took my information and gave me the name of the company that would perform the service call. She said I would hear from the vendor within 48 hours. When I didn't hear from the vendor, I called the warranty ...More company back and got the phone number of the a/c company from them. I called the a/c company and they said their first appointment was Wednesday AM. The a/c company came out and replaced the capacitor. We paid them our $70 co-payment.

Outstanding. I submitted my request at 9 PM via the web, and received a call by 9 AM the following morning and had a service provider ready to show up within 3 hours that same day. The sub company showed up (American Air Heating and Cooling) and inspected, ordered the part, picked it up, and had it installed by 3 PM that same day.

In my pre-Angie's List days, at the new home I had some bathroom faucet issues (builder neglect) and furnace issues (HVAC contractor I found on my own messed things up) and the warranty company was very quick and courteous to submit my claim and send someone out. Both contractors fixed the problem. My only deductible for all work performed was $50 for each incident.

Very satisfactory, great job done, punctual serviceman was very well mannered and explain everything that was wrong with the washer and what was done to correct that problem.

All this company does is refer you to local technicians that are not only unreliable, and never punctual, but patch up the symptoms of the unit never fixing it. Very bad customer service too!!
Like most people I believe that when you have a sick, elderly or children at home that you do everything possible to make them safe and comfortable, but ...More when you pay insurance for the purpose of maintaining the appliances in the home you would expect that the insurance company be honest and realistic about a terminal appliance(s) and pay for its replacement. This should have been done 10 services calls ago at a co-pay of up to $75 each visit.
This company has to be the worse warranty company out there to manipulate elderly and ill people by allowing patch jobs on appliances instead of actually doing what they should and replace it.
- Dawyn P.

I had a small drip coming from the gasket on the bottom of the toilet.
Colonial Warranty sent a non professional service contractor who
overtightened the gasket making a major crack.
refused to pay for the repair/replacement of the toilet. I paid for the plumber to come out and replace my toilet directly ...More out of pocket.
- Evelyn C.

Some of the service providers they use aren't always the best and have had to call AHS back a time or two to have repairs worked on again as they weren't fixed properly the first time. As long as it's within 30 days you don't have to pay another service fee. It can just be frustrating having to deal with it again.
I have ...More actually just switched home warranty companies to 2-10 because AHS has gone up on pricing again! I was able to get the new warranty for a lower annual fee and lower service fee. AHS is now charging $75 for the service fee instead of the $60 I have been paying.. I think the company overall does a good job but because they increase their annual fee every year and now have increased the service fee I'm going to see how 2-10 does. 2-10 offers either a $50 or $75 service fee with only a $25 increase in the annual fee if you chose the amount. Overall I think it's a better deal.
- Jennifer R.

Home Warranty Companies in Charlotte

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Academy Mechanical Repair Inc

545-D Pitts School Road

Alnew Renovations

116 Stinnett Dr
Bessemer City

American Home Shield

889 Ridge Lake Blvd

Buyers Protection Group (BPG)

4300 Alexander Drive

CA Babcock Residential

1233 Greylyn Drive

Choice Home Warranty

1090 King Georges Post Rd

FitTech & Assembly

PO Box 292


PO BOX 481237

Gentile Plumbing

2925 Pageland Hwy

Haston General Contractors

710 Farmhurst Dr.

Home Bound Inspections LLC

12920 Union Square



kuchman inc

12228 Lullingstone Rd

MoistureFree Warranty

20227 Railroad St

Plumb Cents, LLC

PO Box 1163
China Grove



Quicken Loans Mortgage Services

6135 Park South Dr Ste 200

Sears - Charlotte

5599 Central Ave

Senior Services/Allen Tate Co.

6700 Fairview Road

Surface Link

4200 Lafayette Center Drive


1200 North Tryon

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