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Charlotte Furniture Sales Articles

Is your furniture killing you?

According to new study, some common home furniture, like couches and baby mattresses, can often contain potentially toxic flame retardants that can pose a health hazard.

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Charlotte Designer Furniture Reviews

F
"Absolutely horrible customer service. We purchased a $4000 bed along with 2 pillows and a mattress pad. The pillows and mattress pad that were delivered were incorrect and we had to argue with the delivery guys that it wasn't right. Finally after several phone calls, they agreed to send us the correct ones the following day. We realized that there was nothing on the bed identifying it as the one we bought (specifically the law tag) After calling them again several times (many of the people at the store claimed that there was no tag) they agreed to show us the tag the following day when they dropped off the correct pillows and mattress. Upon delivery, the delivery guys were not able to locate any legal tag, they then called "the delivery manager" who was overheard telling delivery guy "Tell them to stop worrying, there is no tag". We confirmed with the manufacturer (Tempurpedic) and with the law that this tag is mandatory and must be on the bed for it to be sold. It is now over 8 days later and I am still not sure what their course of action will be. Customer service/management (I was only able to find 1 number and 1 email) is impossible to get a hold of/ is avoiding my calls. We just want a solution presented with some hard dates. We are not positive that the mattress is genuine. After spending over $4000 for my wife on Mother's Day- we are unhappy, displeased, have spent over 9 hours on the phone, and still don't have a hard resolution. This is a large company with an A- BBB rating so I am surprised at how awful this experience has been. Please avoid at all costs."
B
"The staff was friendly, and the pricing was fair. I did not like, however, that they don't contact you when your piece sells -- and if it didn't sell, they would donate it without asking you first. That seems lazy, to me, and it was annoying to have to email every month to find out if my piece sold rather than just knowing they would email me if it did sell or when it was about to be donated. "
F
"(con't from above) ask for a new pillow. We were informed that we must send them pictures of the pillow, along with receipt, etc. We did. After almost a month with no response, we called KY. They then told us that we would have to send the original pillow back- at our expense ($15.00 UPS). We did...Two weeks later, we received another pillow, and I'm sorry to say, it was in worse shape than the first one. You'd think a company that produces such expensive items would want to show more consideration to their customers. They lost any future purchases from us!!!"
A
"Sales staff was helpful and knowledgeable, yet were not pushy. Store was very large and contained impressive inventory of furniture, but pricing did not seem like one would expect for "clearance" outlet. Also, some of the pieces were damaged, mostly with minor scratches and nicks, but again, did not seem to be priced accordingly. I did not purchase anything, but would probably check back again."
A
"It was a very good experience with this furniture store. When I walked into the store they had good customer service, but were not hounding me. They had very good prices and the salesman was great and helped me set up the delivery date. He sent me a thank you note and sent me emails to let me know about sales."
A
"The sales person answered our questions and checked the product availability. One of the pieces, the nightstand, was back-ordered. The rest was available for delivery that weekend. The store called 2 days before with a 2 hour delivery window. The delivery crew called an hour before to tell us that they were on their way. The delivery and set-up was complete in half an hour. The nightstand came in in 2 weeks and was delivered. We were very satisfied with
Charlotte Designer Furniture Provider Name Locked
.
"
C
"The mattress quality was very good but the items on sale were in fairly poor condition. Functionally they were good, but soiled. We bought a mattress because you cannot see the dirty spots. The promised delivery date was not met and they tried to setup a date when we were not at home. The store does not arrange their own delivery. They set you up with a separate company to deliver the item and you have to pay them separately. This is not a very professional way of doing business. The delivery people themselves did an excellent job."
A
"
Charlotte Designer Furniture Provider Name Locked
was our salesperson. He was knowledgeable about his products. He spent a lot of time explaining to me the different kinds of futons, helping me to measure the frames, and talking to me about the value of the mattresses. I had a space issue and I wasn't sure if the futon was going to fit. I shopped on line for futons as well. The prices at
Charlotte Designer Furniture Provider Name Locked
were comparable to what you can find on line. When you go to the store you can see the different finishes and sit on the different futon mattresses. I called all around
Charlotte Designer Furniture Provider Name Locked
looking for a place that had some kind of selection---the mattress places that I called only had 2-3 different futons. It is worth the drive into Kannapolis to see for yourself what you are getting and
Charlotte Designer Furniture Provider Name Locked
does have a good selection. Also, they only charged me $45.00 to deliver and set-up the futon. Many stores on line have free shipping, but they deliver a box. You have to put the futon together.
Charlotte Designer Furniture Provider Name Locked
called to tell me about his store participating in the tax-free weekend. Perfect! I ordered the futon from him on a Friday and it was delivered the following Thursday. They called to say it was on the truck and that they were coming to the house. Two men arrived to deliver and set-up. They were courteous and friendly. They put the futon together and whisked away all box and plastic wrap garbage. The men showed me how to work the futon before they left. The futon looks great in the room and we are happy with our purchase.
"
A
"Although I did not find what I was looking for,
Charlotte Designer Furniture Provider Name Locked
was friendly and helpful during each exchange. He offered information about when they'd be getting their next truck and even told me about their "overflow" stockroom upstairs from the regular showroom that has tons of other furniture bargains! Even though I never did find a filing cabinet (they go fast when the Clearance Center does get them in), I would certainly work with
Charlotte Designer Furniture Provider Name Locked
if I needed to go back for other used furniture -- home or office. He was friendly, knowledgeable, down-to-earth and no-pressure.
"
D
"Sales rep helped me choose furniture to match my existing things (nice design service). They verbally promised to have the furniture delivered by Thanksgiving, and by Christmas, there is still no sight of it. I have purchased one of the pieces already, but they cannot get the leather for the sofa from a supplier. They have called to apologize but cannot seem to work out their supplier/vendor issue. Overall, I am not impressed, and for an expensive store, I was expecting much better customer service."

All Designer Furniture in Charlotte, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 3 of CharlotteDesigner Furniture

BASSETT FURNITURE DIRECT

11700 CAROLINA PLACE PKWY
Pineville, NC

BASSETT FURNITURE WAREHOUSE

200 FORSYTH HALL DR
Charlotte, NC

BEAVER'S DISCOUNT FURNITURE

1916 GRAHAM ST
Gastonia, NC

BEBE GALLINI'S

19725 OAK ST
Cornelius, NC

BELLA CASA

4612 Shadycroft Cir
Charlotte, NC

Bellacor.com Inc

2425 Enterprise Dr
Saint Paul, MN

Bellaterra Home

8372 Tiogawoods Dr Ste 140
Sacramento, CA

Berger's Table Pad Factory

1501 W Market St
Indianapolis, IN

BERRY'S FURNITURE

724 Arden Ln Ste 235
Rock Hill, SC

BEST BUY

3054 E FRANKLIN BLVD
Gastonia, NC

BEST WAY FURNITURE DELIVERY

1607 COUNTY LINE RD
Harmony, NC

BESTWAY RENT TO OWN

717 E LIBERTY ST
York, SC

BIGGERSTAFF FURNITURE CO

1701 W Franklin Blvd
Gastonia, NC

BINNICK GROUP

6500 COLSTON CT
Charlotte, NC

BISTANY DESIGN LTD

601 S CEDAR ST
Charlotte, NC

BLACK LION-CHARLOTTE

10605 PARK RD
Charlotte, NC

BLACKMON WHOLESALE SHOWROOM

904 N CHARLOTTE AVE
Monroe, NC

BLUE WATER KITCHEN & BATH

236 RACEWAY DR
Mooresville, NC

BOMBAY CO

16836 BIRKDALE CMNS PKWY
Huntersville, NC

BOMBAY CO

PO Box 2028
Colleyville, TX