Charlotte Furniture Sales Companies

in Charlotte, NC

Furniture Sales Reviews in Charlotte

F

Rating
Absolutely horrible customer service. We purchased a $4000 bed along with 2 pillows and a mattress pad. The pillows and mattress pad that were delivered were incorrect and we had to argue with the delivery guys that it wasn't right. Finally after several phone calls, they agreed to send us the correct ones the following day. We realized that there was nothing on the bed identifying it as the one we bought (specifically the law tag) After calling them again several times (many of the people at the store claimed that there was no tag) they agreed to show us the tag the following day when they dropped off the correct pillows and mattress. Upon delivery, the delivery guys were not able to locate any legal tag, they then called "the delivery manager" who was overheard telling delivery guy "Tell them to stop worrying, there is no tag". We confirmed with the manufacturer (Tempurpedic) and with the law that this tag is mandatory and must be on the bed for it to be sold. It is now over 8 days later and I am still not sure what their course of action will be. Customer service/management (I was only able to find 1 number and 1 email) is impossible to get a hold of/ is avoiding my calls. We just want a solution presented with some hard dates. We are not positive that the mattress is genuine. After spending over $4000 for my wife on Mother's Day- we are unhappy, displeased, have spent over 9 hours on the phone, and still don't have a hard resolution. This is a large company with an A- BBB rating so I am surprised at how awful this experience has been. Please avoid at all costs.
- Todd G.
B

Rating
The staff was friendly, and the pricing was fair. I did not like, however, that they don't contact you when your piece sells -- and if it didn't sell, they would donate it without asking you first. That seems lazy, to me, and it was annoying to have to email every month to find out if my piece sold rather than just knowing they would email me if it did sell or when it was about to be donated.
- Stephen H.

Charlotte Furniture Sales Articles

Furniture Sales reviews in Charlotte

F

Rating
(con't from above) ask for a new pillow. We were informed that we must send them pictures of the pillow, along with receipt, etc. We did. After almost a month with no response, we called KY. They then told us that we would have to send the original pillow back- at our expense ($15.00 UPS). We did...Two weeks later, we received another pillow, and I'm sorry to say, it was in worse shape than the first one. You'd think a company that produces such expensive items would want to show more consideration to their customers. They lost any future purchases from us!!!
- JUDY AND BUTCH J.
A

Rating
Sales staff was helpful and knowledgeable, yet were not pushy. Store was very large and contained impressive inventory of furniture, but pricing did not seem like one would expect for "clearance" outlet. Also, some of the pieces were damaged, mostly with minor scratches and nicks, but again, did not seem to be priced accordingly. I did not purchase anything, but would probably check back again.
- ROBERT & STEPHANIE B.
A

Rating
It was a very good experience with this furniture store. When I walked into the store they had good customer service, but were not hounding me. They had very good prices and the salesman was great and helped me set up the delivery date. He sent me a thank you note and sent me emails to let me know about sales.
- Kristin L.
A

Rating
The sales person answered our questions and checked the product availability. One of the pieces, the nightstand, was back-ordered. The rest was available for delivery that weekend. The store called 2 days before with a 2 hour delivery window. The delivery crew called an hour before to tell us that they were on their way. The delivery and set-up was complete in half an hour. The nightstand came in in 2 weeks and was delivered. We were very satisfied with
Charlotte Designer Furniture Provider Name Locked
.
- MARK AND LISA B.
C

Rating
The mattress quality was very good but the items on sale were in fairly poor condition. Functionally they were good, but soiled. We bought a mattress because you cannot see the dirty spots. The promised delivery date was not met and they tried to setup a date when we were not at home. The store does not arrange their own delivery. They set you up with a separate company to deliver the item and you have to pay them separately. This is not a very professional way of doing business. The delivery people themselves did an excellent job.
- Michael S.
A

Rating
Charlotte Designer Furniture Provider Name Locked
was our salesperson. He was knowledgeable about his products. He spent a lot of time explaining to me the different kinds of futons, helping me to measure the frames, and talking to me about the value of the mattresses. I had a space issue and I wasn't sure if the futon was going to fit. I shopped on line for futons as well. The prices at
Charlotte Designer Furniture Provider Name Locked
were comparable to what you can find on line. When you go to the store you can see the different finishes and sit on the different futon mattresses. I called all around
Charlotte Designer Furniture Provider Name Locked
looking for a place that had some kind of selection---the mattress places that I called only had 2-3 different futons. It is worth the drive into Kannapolis to see for yourself what you are getting and
Charlotte Designer Furniture Provider Name Locked
does have a good selection. Also, they only charged me $45.00 to deliver and set-up the futon. Many stores on line have free shipping, but they deliver a box. You have to put the futon together.
Charlotte Designer Furniture Provider Name Locked
called to tell me about his store participating in the tax-free weekend. Perfect! I ordered the futon from him on a Friday and it was delivered the following Thursday. They called to say it was on the truck and that they were coming to the house. Two men arrived to deliver and set-up. They were courteous and friendly. They put the futon together and whisked away all box and plastic wrap garbage. The men showed me how to work the futon before they left. The futon looks great in the room and we are happy with our purchase.
- BRIAN S.
A

Rating
Although I did not find what I was looking for,
Charlotte Designer Furniture Provider Name Locked
was friendly and helpful during each exchange. He offered information about when they'd be getting their next truck and even told me about their "overflow" stockroom upstairs from the regular showroom that has tons of other furniture bargains! Even though I never did find a filing cabinet (they go fast when the Clearance Center does get them in), I would certainly work with
Charlotte Designer Furniture Provider Name Locked
if I needed to go back for other used furniture -- home or office. He was friendly, knowledgeable, down-to-earth and no-pressure.
- Kimberly R.
D

Rating
Sales rep helped me choose furniture to match my existing things (nice design service). They verbally promised to have the furniture delivered by Thanksgiving, and by Christmas, there is still no sight of it. I have purchased one of the pieces already, but they cannot get the leather for the sofa from a supplier. They have called to apologize but cannot seem to work out their supplier/vendor issue. Overall, I am not impressed, and for an expensive store, I was expecting much better customer service.
- SIAN G.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Designer Furniture in Charlotte, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A 1ST CLASS CABINETRY & RFCNG

303 TARA ELIZABETH PL
Kannapolis, NC

A C FURNITURE

172 E WHITLEY ST
Norwood, NC

A PLUS HOTEL SVC

613 E FRANKLIN BLVD
Gastonia, NC

A&B Pressure washing

9323 Bonnie Briar Cir
Charlotte, NC

AARON RENTS

4744 SOUTH BLVD
Charlotte, NC

ACORN WOODWORK

2585 ALDRIDGE FARM RD
Concord, NC

ADAMS FURNITURE USA INC

429 BRIABEND DR
Charlotte, NC

ALL AMERICAN FURNITURE

800 SKYWAY DR
Monroe, NC

ALL GOOD FURNITURE

3993 YORK HWY
Gastonia, NC

ALMOND PARTS & REPAIR SVC

302 LOCUST AVE
Locust, NC

Amazon.com

PO Box 81226
Seattle, WA

AMERICAN FURNITURE LIQUIDATORS

41 CONCORD COMMONS PL SW
Concord, NC

AMISHCRAFT FURNITURE

PO Box 300
Woodleaf, NC

ANN WATTS YOUNGBLOOD INC

114 FOREST COVE LANE
Mooresville, NC

ANNE/ROLAND FURNITURE

4011 STATESVILLE BLVD
Salisbury, NC

ANTHOLOGY CO

PO Box 638
Cornelius, NC

ANTIQUE ALLEY

1325 MATTHEWS MINT HILL RD
Matthews, NC

APPLIANCE & FURNITURE WORLD INC

3815 WILKENSON BLVD
Charlotte, NC

ASHLEY CAROL HOME & GARDEN

20901 CATAWBA AVE
Cornelius, NC

ASHLEY FURNITURE

430 MCCULLOUGH DR
Charlotte, NC

Shop Local Furniture Sales Services in Charlotte

Join Angie's List to get the best local reviews in Charlotte.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Furniture Showroom
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money