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Charlotte Flooring Articles
Flooring reviews in Charlotte
Regarding the carpet install, clean up after the job was very poor. A portion of drywall was knocked off during the install and a bar in the closet fell off and was never replaced. I shared this with the provider, but no corrective action was taken and no follow up. The carpet appears to be shedding (which may be normal) and I am continually stepping on and pulling up tacks.
I was mostly (VERY) disappointed that my credit card was charged for the balance of the job ( I paid 50% deposit) without my authorization. In light of the items that I requested be addressed/corrected, I felt this was poor customer service and VERY unprofessional.
I am not sure if I will use this provider again, although the initial appointment began very positively. The lack of follow up and in particular the charge to my credit card without my authorization were huge negatives.
The work completed had no major issues but was not entirely what I had envisioned. For example,
- Laminate intsalled in the kitchen had a small scratch.
- Trim used was standard quarter round though I had asked for thinner trim. Installer then provided explanation that thinner trim could not be used because of gap size required between laminate and wall to allow laminate to expand.
- Toilet in guest bathroom was not re-installed after laminate job because an actual plumber was required.
- Stairs. I dislike my stairs so much that I actually want to re-do them. The stair noses lie on top of the tread plane such that there is an
The stairs probably were a misunderstanding. I could have never imagined that they turn out that way. IF I would have known
For the furture, I would also recommend that
I received payment as she requested (1/2 up front, 1/2 when complete). Her installer (
Two weeks after install, the newly installed floors buckled up (formed a peak) and I had to call
The second time, they installed a floating floor. Her installer and his crew installed at the time I had two other contractors in the house - both of those contractors (separate jobs) called me and told me they were rushing through the job. When I came home, they had destroyed/pulled up all the paint on the baseboards (that I had paid to have painted in those first two weeks after the 1st set of floors were down) and they did not sweep up after themselves when the job was complete.
A month after the floating floor was put down - I started to hear hollow spots in the floor. It has now been 6 months since the floor was put down and those hollow spots have grown. I have had three new contractors come out to the house for other work and I have asked their opinions, they have all said that the floor was not leveled properly before the floating floor was put down - therefore it is going to wear unevenly.
She tried to put the blame back on me again for the lack of attention to detail that her crew/installer did.
Again I repeat, do NOT USE THIS COMPANY.
I most of the time do not write reviews, but my wife made me do this one. and there was no pressure once he left. He sanded our floors with little mess and made them look amazing. He cleaned up every evening and was on time every day. We hired him to finish all are shoe molding work after our floors and did a great job as well. Happy Customers!!
We were so pleased with their work that we are going to use them to put down new carpet and would contact them if we ever need work done in the future.
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