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Charlotte Countertop Installation Articles
Countertop Installation reviews in Charlotte
A template was never made on site even after we asked them to do so multiple times in separate phone conversations. They said they received the dimensions from our builder,
We have overpaid for the material by $110. An on-site template was never made , which is a $75 service they are supposed to provide, in addition they never installed the countertop or sink.
We would like them to fabricate a new countertop for us from the same material (new slab), after an on-site template has been made. If this cannot be done then we ask that a 4" backsplash be fabricated to hide the gap (this actually takes less material). They have said they are not going to do either.
I've placed several calls and emails to them. On my last call today (8/7/2014), they said they fulfilled the terms of the contract to us. They obviously have not. I have filed a complaint with the Better Business Bureau and hope to get a satisfactory resolution to our complaint. I would not, however, recommend them to anyone. There are other fabricators with much better customer service. We are using someone else for our kitchen since our dealings with
were asked to ascertain my needs and options were provided to me, enabling me to make the best decisions for my home and budget.
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